Reporting to the CTO, the Executive Director, Head of Commercial & Enterprise Applications is accountable for the health, scalability, and continuous improvement of the systems that run our commercial and business operations, including the Salesforce platform (Marketing Cloud, Experience Cloud, Loyalty Cloud, Service Cloud, Commerce Cloud), life sciences CRM (IQVIA OCE), ERP (Aptean Ross), contact center (Five9), payment gateways, and sales training and marketing applications (Allego, Docebo, Exfluential, and others). Own the Salesforce platform end to end, spanning Marketing Cloud, Experience Cloud, Loyalty Cloud, Service Cloud and Commerce Cloud, together with the life sciences CRM (IQVIA OCE) that the field force runs on.