Sugar Land, TX25 days ago
This position reports to the Deputy Director of Management of Information Systems (MIS).Job ResponsibilitiesEnd-User Support & Helpdesk• Serve as a primary walk-up and ticketing-based helpdesk resource for employees, including user account provisioning, password resets, device setup, and general troubleshooting• Deliver consistently high-quality customer service in a diverse, multicultural environment, translating technical issues into clear, accessible language for non-technical staff• Support new hire IT onboarding, including workstation setup, account provisioning, and first-day connectivity• Takes immediate corrective action(s) against unsafe conditions to the best of one’s own abilityInfrastructure & Systems Administration• Work closely with the System Architect and Cyber Security team to administer Active Directory and Group Policy• Configure and maintain VMware ESXi hosts, SAN, and NAS environments• Install and configure servers, operating systems (Windows Server, Linux), and application software• Manage software deployments and Windows Updates across the environment• Monitor system health and performance using monitoring tools; optimize for high availability• Diagnose and resolve complex technical issues across hardware, software, and network layers• Repair and recover from hardware or software failures; coordinate and communicate with impacted departments• Write scripts (Python, Bash, PowerShell) to automate repetitive administrative tasks• Implement security protocols, manage firewalls, and support backup and disaster recovery strategies• Maximize network performance by monitoring, troubleshooting outages, scheduling upgrades, and collaborating with network architects• Research and recommend innovative and automated approaches to system administration that leverage existing resources• Perform additional duties as assigned to support team and organizational objectivesDocumentation & Continuous Improvement• Maintain and improve all technical documentation as required by management• Solicit end-user feedback to identify system pain points and translate those into technical requirements for upgrades• Stay current through professional development, publications, and professional organizations• Participate in on-call rotation to support 24/7 production operations (infrequent; phone-based rotation shared across the team)Qualifications & CompetenciesCandidates must be authorized to work in the United States. About AOIApplied Optoelectronics, Inc. (AOI) is a leading developer and manufacturer of advanced optical and HFC networking products — the building blocks that power AI datacenters, CATV broadband, telecom, and fiber access networks around the world.