IT Support Technician to provide Audio Visual (AV), Video Teleconferencing (VTC), and end user support services DUTIES AND RESPONSIBILITIES: • Provides technical support for VTC conference call monitoring, performance reports, troubleshooting of AV/VTC issues and audio/video conferencing related issues • Install and configure VTC codec equipment and support of desktop or room based VTC suites • Upgrade current software and hardware already in operation • Works directly with customers to assist in setup/break down and operation of electronic presentations via audio/video conference equipment • Works directly with customers to assist in managing and fixing desktop, laptop, tablet, mobile device and printer issues • Schedule, setup, monitor point-to-point, multi-point, dry run, and ad-hoc audio/video conference • Performs video camera and audio recordings • Performs media editing for customer playback, archiving, and publishing final formats to support special events and conferences as video production team • Sets up and operates audio system for live events and ceremonies, and assist video production requirement • Train techs and end users to operate AV/VTC equipment • Conducts site surveys to establish AV/VTC equipment customer requirements • Must be able to lift and/or carry no more than 70 pounds of AV/VTC equipment • Job requires some travel and overnight stays REQUIRED EXPERIENCE: • At least five years current experience REQUIRED SKILLS: • Windows 7/10, Microsoft Office, Project, Visio, SharePoint, MAC & PC Audio/video editing software CERTIFICATIONS DESIRED: • Crestron, Cisco/Tandberg, Polycom, Microsoft . We have also successfully placed hundreds of candidates in the areas related to Information Technology, Engineering, professional, Scientific & Clinical, etc. for both our commercial and government clients.