The role partners closely with Customer Care, Operations, Research & Development (R&D), Product, and external stakeholders (e.g., client, vendors, payment processors) to proactively identify risks, prevent defects, and drive a culture of quality and accountability. This role ensures data integrity, system accuracy, compliance with contractual and regulatory requirements, and operational excellence across software, integrations, and downstream operational workflows (e.g., enforcement, adjudication, payments, and reporting).