Systems Administration/Help Desk Analyst CACI International Inc.Systems Administration/Help Desk AnalystFort Meade, MD$103,800–$218,100 / yearEnsuring the update to inventory information (IP addresses, operating system and device types) are done correctly and in a timely manner, configuration of resources to log and collect security events necessary in accordance with customer policy and forwarding logs to corporate audit reduction service. Responsible for supporting the ISO and ISSO in incident prevention by ensuring malware protection is in place and up to date on an information system, in addition to incident response by reporting any suspected or actual incidents to the security health officer and the ISSO in accordance with customer policy.
Systems Administration/Help Desk Analyst CACISystems Administration/Help Desk AnalystFort Meade, MarylandEnsuring the update to inventory information (IP addresses, operating system and device types) are done correctly and in a timely manner, configuration of resources to log and collect security events necessary in accordance with customer policy and forwarding logs to corporate audit reduction service. Responsible for supporting the ISO and ISSO in incident prevention by ensuring malware protection is in place and up to date on an information system, in addition to incident response by reporting any suspected or actual incidents to the security health officer and the ISSO in accordance with customer policy.
Senior Help Desk Specialist Canton GroupSenior Help Desk SpecialistBaltimore, MDRemoteJOB TITLE: Help Desk Specialist (Senior) DIVISION: Government Services - MDVOTERS Project LOCATION: Hybrid remote - Baltimore, MD (occasional on-site presence required for MDVOTERS support) EMPLOYMENT: Full-Time; 1099 Independent Contractor (via TCG vendor partner) - with potential FTE conversion, depending on budget & performance REPORTS TO: MDVOTERS Project Lead (TCG) and Vendor Partner Account Manager. This role works closely with election officials, end users at client agencies, and the broader MDVOTERS delivery team, balancing the urgency of frontline support with the disciplined documentation, escalation, and security practices required of a state voter information system.
Help Desk Specialist - Level 2 Stratum NetworksHelp Desk Specialist - Level 2Annapolis Junction, MarylandAs leading experts in their fields, our certified and highly experienced network, software development, IT support and security professionals are able to provide the necessary design, implementation, and consulting services to meet the demanding requirements of mission-critical networks. S TRATUM NETWORKS OVERVIEW: Stratum Networks is a rapidly growing information assurance and cybersecurity solutions company with expert knowledge of implementing secure infrastructure, providing security integration, development, assessment and training solutions.
Senior Help Desk Technician II CONTACT GOVERNMENT SERVICESSenior Help Desk Technician IIBaltimore, MD$108,000–$156,000 / yearSet up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface. CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA).
Senior Help Desk Technician CONTACT GOVERNMENT SERVICESSenior Help Desk TechnicianBaltimore, MD$40,000–$80,000 / yearSet up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface. CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA).
Facilities Help Desk Specialist (Archibus) The Building PeopleFacilities Help Desk Specialist (Archibus)Silver Spring, MDServing as the primary contact for occupants, contractors, and service providers, this role manages facility service requests and work orders in ARCHIBUS, coordinates communications, maintains accurate records, and supports operational reporting. Bachelor's degree in facilities management, business or public administration, property management, information systems, construction management, or a related field; an equivalent combination of education and relevant experience may be considered.
Systems Administrator Peterson TechnologiesSystems AdministratorAnnapolis Junction, Maryland$106,000–$135,000 / yearConfigures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance. If you are looking to join a company that provides amazing benefits, a healthy work-life balance, competitive salaries, and talented subject matter experts, consider joining our team!
Senior Help Desk Polar IT ServicesSenior Help DeskElkridge, MarylandA minimum of seven (7) years of experience in an enterprise IT environment supporting computer hardware, software, and/or enterprise applications. A minimum of three (3) years of experience supporting Lan, Switching, and Wireless Access Points (WAP) or related.
KNOWLEDGEBASE AND EVENT SUPPORT SPECIALIST Capitol Technology UniversityKNOWLEDGEBASE AND EVENT SUPPORT SPECIALISTLaurel, MDThis position creates knowledgebase articles, user guides, instructional videos, and other support materials; manages content across WordPress/Elementor, Confluent, and monitors the Help Desk; supports routine Canvas needs; and provides technical assistance for virtual, hybrid, and on-campus events. Associate degree, relevant certificate, or two years of related experience in educational technology, information technology, communications, technical writing, digital media, customer support, or a similar field.
Service Desk Support Specialist Key Concepts KnowledgebaseService Desk Support SpecialistBethesda, MarylandHave working or similar knowledge of the following application and tools: (Microsoft Office 365 and its associated apps, Adobe, AD, Citrix, ServiceNow/Remedy, VDI systems, VPNs, SPOK, BeyondTrust Secure Remote Access, JAMF Apple management and Symantec Management Console.). Key Concepts Knowledgebase, LLC., is seeking a Service Desk Support Specialist to join our team working with a high-visibility customer for a project at a large NIH CIT support organization.
Help Desk Technician - Bowie, MD IDA Systems and Analyses CenterHelp Desk Technician - Bowie, MDBowie, MD$68,147–$109,036 / yearMinimum Requirements/Qualifications: Bachelor of Science degree in Computer Science or related field with one year minimum experience supporting microcomputer software, hardware, associated peripherals, networks and computer user support OR high school diploma with three years minimum experience supporting microcomputer software, hardware, associated peripherals, networks and computer user support. Provides operational support and performs a range of administrative tasks including: warranty and license maintenance, records management, configuration management, office administration, scripting, SOP, problem resolution guides, conference support schedules, IT inventory processing and maintaining the tape/disk library and media libraries for offsite storage.
Tier II Help Desk / Systems Administrator Omniscius ConsultingTier II Help Desk / Systems AdministratorAnnapolis Junction, MDAs a Tier II Help Desk / Systems Administrator, you will provide advanced technical support to enterprise users by diagnosing, troubleshooting, and resolving hardware, software, desktop, and cloud infrastructure issues. You will support users worldwide through remote support technologies while mentoring junior technicians and helping maintain operational excellence across the enterprise.
Help Desk Manager IntegralHelp Desk ManagerFort Meade, Maryland$120,000–$135,000 / yearFull timeOverview: The Help Desk Manager supports the Defense Information Systems Agency (DISA), Business Systems Portfolio develop and integrate Agency business systems solutions, which include systems that address key areas such as personnel management, financial management, telecommunication services, contract management, and customer relations, among other support services to the DISA mission. Responsibilities: Plan and implement the appropriate IT capacity (Resource Capacity Management, Service Capacity Management, and Business Capacity Management) while helping ensure that information & technology services achieve expected levels of performance.
Help Desk Manager Integral Consulting Services IncHelp Desk Managerfort meade, MDThe Help Desk Manager supports the Defense Information Systems Agency (DISA), Business Systems Portfolio develop and integrate Agency business systems solutions, which include systems that address key areas such as personnel management, financial management, telecommunication services, contract management, and customer relations, among other support services to the DISA mission. Plan and implement the appropriate IT capacity (Resource Capacity Management, Service Capacity Management, and Business Capacity Management) while helping ensure that information & technology services achieve expected levels of performance.
Information Systems Security Engineer (ISSE), Level II OneZero SolutionsInformation Systems Security Engineer (ISSE), Level IIBaltimore, MDFull timeProvide cybersecurity engineering input to development and engineering teams responsible for design, development, integration, modernization, and upgrade of assigned OT, including legacy OT.Interface with Government stakeholders to communicate cybersecurity requirements, technical risks, and mitigation options, and explain their impacts on system performance, operational capability, cost, and schedule in support of Government risk-management decisions. Any one of the following satisfies the requirement:CISSP - Certified Information Systems Security Professional (or CISSP Associate)CSSLP - Certified Secure Software Lifecycle ProfessionalCASP+ - CompTIA Advanced Security PractitionerCertification requirements are subject to confirmation against COMDTINST M2620.2 (series) Appendix D, the controlling USCG certification matrix.
Help Desk/ Windows Support Prominent Edge LLCHelp Desk/ Windows SupportGaithersburg, MDExperience supporting technology and users of technology in a customer support function or role, including at least three items below: · Windows endpoint device installation · Windows endpoint device break / fix & upgrade · Local and network printer installation & repair · UPS repair (APC) · Installation of Windows based COTS software & drivers, · Installing NIST Windows system images · Windows security patching · Malware & virus removal · Troubleshooting multifaceted incidents and questions . · Associates degree, 60 credit hours completed in computer science or information systems management or one year of experience in providing Tier II Desktop Support service in an Enterprise environment (250 or more users) .
NewHelp Desk Tier 1 Omniscius ConsultingHelp Desk Tier 1Annapolis Junction, MDFull timeThis position is responsible for resolving common hardware, software, account, and network connectivity issues while ensuring incidents and service requests are accurately documented and escalated when necessary. Our client is seeking a Help Desk Tier 1 / System Administrator Level 1 to provide frontline technical support to users in a mission-focused environment.
NewHelp Desk Team Lead Tria FederalHelp Desk Team LeadWoodlawn, MDThe ideal candidate is a thought leader with a proven track record in operational excellence, committed to meeting and exceeding Key Performance Indicators (KPIs) and driving the program forward through strategic insight and proactive management. This role will be pivotal in managing the daily operations of a team of customer service help desk agents, leading staff development opportunities, and driving continuous innovation to deliver an exceptional customer experience.
Systems Engineering, TS/SCI w/Poly PeratonSystems Engineering, TS/SCI w/PolyAnnapolis Junction, Maryland$146,000–$234,000 / yearFull timeProvide support to IT systems, including day-to-day operations, monitoring, and troubleshooting across client devices; deliver Tier 1 (Help Desk) and Tier 2 (escalation) support for problem identification, diagnosis, and resolution, while ensuring timely escalation and clear communication of status to agency management and internal customers. Peraton offers enhanced benefits to employees working on our critical National Security programs, which include heavily subsidized employee benefits coverage for you and your dependents, 25 days of PTO accrued annually up to a generous PTO cap and eligible to participate in an attractive bonus plan.