WT: HELP DESK MANAGER - 41500051 Government of FloridaWT: HELP DESK MANAGER - 41500051TALLAHASSEE, FL$65,000–$70,000 / yearThe duties are as follows: Leading and managing the workstation support/help desk team, ensuring timely and effective support for end users across multiple office sites; Troubleshooting and supporting PCs, network communications, agency applications, and telecommunications systems; Overseeing the operation and maintenance of end-user computing devices, printers, storage devices, mobile devices, and VoIP/collaboration tools; Managing cloud infrastructure environments including Microsoft Azure and Amazon Web Services, and serve as Microsoft 365 global administrator; Directing identity and access management processes across enterprise systems including Microsoft Entra ID (Azure AD); Ensuring alignment between IT services and business objectives through strong stakeholder relationships; Maintaining accurate IT inventory records and ensuring quality management of services with a focus on continuous improvement; Maintaining technical documentation, system images, patching schedules, and IT inventory; Traveling to remote offices across Florida to provide on-site IT support; and. Overview: The Florida Gaming Control Commission is responsible for exercising all regulatory and executive powers of the state with respect to legal gaming, including pari-mutuel wagering, cardrooms, slot machine facilities, oversight of gaming compacts, and other forms of gambling authorized by state law, excluding the Lottery, as well as directly enforcing Florida's gaming laws and combatting illegal gambling activities.
NewHelp Desk Specialist Booz Allen HamiltonHelp Desk SpecialistDoral, FloridaYou will be providing Tier I and II support for Help Desk tickets from team members and mission partners within the response service level agreement, updating tickets daily with complete notes, and ensuring tickets are resolved to the customer’s satisfaction before they are closed. Onsite : If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.
VP Information Systems Phaxis LLCVP Information SystemsWest Palm Beach, FLThe Vice President will oversee enterprise technology operations, manage multimillion-dollar budgets, lead digital transformation initiatives, strengthen cybersecurity and governance, and ensure technology delivers an exceptional experience for tenants, residents, employees, and business partners. The Vice President will lead technology operations, manage multimillion-dollar budgets, drive digital transformation, oversee enterprise infrastructure and cybersecurity, and deliver innovative technology solutions that enhance the experience of employees, tenants, residents, and business stakeholders.
Help Desk Technician DoubleLine Income Solutions FundHelp Desk TechnicianTampa, FLThis includes workstations, peripherals, mobile devices, VoIP devices, A/V conferencing systems, desktop applications, cloud applications, and mobile applications. The Help Desk Technician will be responsible for providing support for hardware and software issues related to the firm's user-facing systems.
Desktop/Help Desk Support--Tier 3--MSP Model Spark RecruitingDesktop/Help Desk Support--Tier 3--MSP ModelBoca Raton, FloridaThe position recommends and initiates process improvements to maximize operational efficiency, supports a variety of advanced projects and tasks, helps lead, mentor, and coach other IT Support Technicians while also demonstrating a high level of proficiency with regards to company concepts, practices and protocols. The group is very big in supporting the Office 365 Stack/Azure/related networks for customers in southern FL (West Palm Beach to FT Lauderdale).
Help Desk Lead - Mid Nalley ConsultingHelp Desk Lead - MidDoral, FLPosition: Help Desk Lead LCAT: Mid Location: SOUTHCOM HQ, Doral, FL / On-site Office: U.S. SOUTHERN Command J2 Required clearance: TS/SCI Required education: Bachelor's degree in Information Technology, Computer Science, or a related field, or five (5) years of equivalent experience in IT service management. Proposed personnel possess the knowledge and capability to lead and manage a technical help desk team, ensuring high-quality IT support services for cloud-based and on-premises environments.
Help Desk technician Kaseya LtdHelp Desk technicianOrlando, FLKaseya's Help Desk Engineer will build and expand upon our professional and quality technical support service provided to end customers of varying technical backgrounds and ensure clients' satisfaction by meeting or exceeding customer Service Level Agreement expectations. 2 to 3 years of experience supporting End Users in office environments as a Service/Help Desk, Desktop Support Engineer or Support Center Agent preferred.
Senior Help Desk Technician Contact Government Services LLCSenior Help Desk TechnicianTampa, FLSkills and attributes for success- BackupRestoration adminsupport- File Server support- User AccountMailbox administration- SoftwareHardware installation- Handheld device installationtroubleshootingsupport- Remote User setupsupporttroubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheetsdatabases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports trending analysis service level reporting process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops desktops tablet PCs printers MFPs accessories IT supplies etc. e-Mail Microsoft Office etc and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including audio systems video systems AV distribution systems computer hardware and software control programming microphones amplifiers encrypted wireless microphone systems digital recording and computervideo interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams set-up operations for audio mixing boards and facilitatemonitorrecord online meeting sessionsQualifications- One year or more Adobe Connect or related online meeting center set-up experience.
Senior Help Desk Technician II Contact Government Services LLCSenior Help Desk Technician IITampa, FLSkills and attributes for success- BackupRestoration adminsupport- File Server support- User AccountMailbox administration- SoftwareHardware installation- Handheld device installationtroubleshootingsupport- Remote User setupsupporttroubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheetsdatabases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports trending analysis service level reporting process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops desktops tablet PCs printers MFPs accessories IT supplies etc. e-Mail Microsoft Office etc and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including audio systems video systems AV distribution systems computer hardware and software control programming microphones amplifiers encrypted wireless microphone systems digital recording and computervideo interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams set-up operations for audio mixing boards and facilitatemonitorrecord online meeting sessionsQualifications- One year or more Adobe Connect or related online meeting center set-up experience.
Help Desk Specialist Science Applications International CorpHelp Desk SpecialistHomestead, FLThe purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide SOCSOUTH, its Component Commands, its Theater Special Operations Commands (TSOCs),and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. Coordinates Incident Reports and Service Request resolutions with the proper personnel at the various site locations, while tracking resolutions from initiation to conclusion on behalf of the end user.
Help Desk Support Engineer - Jr Nalley ConsultingHelp Desk Support Engineer - JrDoral, FLPosition: Help Desk Support Engineer LCAT: Jr Location: SOUTHCOM HQ, Doral, FL / Off-site Office: U.S. SOUTHERN COMMAND J2 Required clearance: No Required education: Associate’s degree in Information Technology, Computer Science, or a related field, or three (3) years of equivalent experience in IT support. Required Experience: Possess the knowledge and capability to provide technical support for JIRA, GitLab, and other IT management tools, ensuring users receive prompt issue resolution and training.
Help Desk Assistant, Crayola Experience Crayola LLCHelp Desk Assistant, Crayola ExperienceOrlando, FLPart timeRegardless of past practice, all resumes submitted by search firms to any employee at Crayola LLC via e-mail, the Internet, or directly to hiring managers at Crayola LLC in any form without valid written search agreement in place for that position will be deemed the sole property of Crayola LLC, and no fee will be paid in the event the candidate is hired by Crayola LLC as a result of the referral or through other means. While performing the duties of this job, the employee is frequently required to walk; talk; hear; use hands and fingers to operate, handle, or feel objects, tools, or controls; and reach with hands and arms.
EMR Help Desk Specialist (Hybrid) Hospice of Marion CountyEMR Help Desk Specialist (Hybrid)West Palm Beach, FLEmpath Health is a not-for-profit healthcare organization providing Full Life Care through a connected network of services across Florida, including hospice, home health, grief care, geriatric primary care, elder care (PACE), HIV and sexual health (EPIC), and dementia support. Empath Health is seeking a tech savvy and customer-service-oriented Application Support/EMR Help Desk Specialist to join our team in West Palm Beach.
Senior Help Desk Technician Fortegra FinancialSenior Help Desk TechnicianJacksonville, FLTelecom and Communication Systems Support: Provide advanced support for business communication systems, including phone services, mobile apps, and call flow configurations. If you receive a suspicious message, unsolicited job offer or would like to verify the legitimacy of any communication about a position, please contact our Human Resources department at HumanResources@fortegra.com.
Help Desk Specialist The EDH GlobalHelp Desk SpecialistFloridaThe applicant must have enterprise level experience, excellent written, verbal and inter-personal communication skills, amazing telephone etiquette and a focus on providing outstanding customer service. T. support by analyzing issues with infrastructure, network, desktops, peripherals, laptops, tablets and minor server problems.
Help Desk Technician ATR, LLCHelp Desk TechnicianTampa, FloridaFull timeUS Battlefield Information Collection and Exploitation Systems eXtended (US BICES-X) is a cutting-edge program supporting DoD intelligence information sharing on current and emerging global threats to mission and coalition partners and emerging nations. Help Desk TechnicianLocation: Tampa, FLEligibility: Candidate must possess an active Secret clearanceJob Description:Check out this great opportunity to join one of the fastest growing and long-standing programs!
SUPPORT DESK TECHNICIAN Community Health of South Florida Inc.SUPPORT DESK TECHNICIANMiami, FLThe Support Desk Technician works in a dynamic, fast-paced environment which provides service over the phone, through e-mail, phone, in person (for walk-in customers) and self-service. Communicate daily with users of various levels throughout the company, from entry level to executive, via phone, email and face to face.
DISTRIBUTED COMPUTER SYSTEMS CONSULTANT - 48007073 (BLIND SERVICES) Government of FloridaDISTRIBUTED COMPUTER SYSTEMS CONSULTANT - 48007073 (BLIND SERVICES)TALLAHASSEE, FL$56,000–$68,000.04 / yearKnowledge, Skills & Abilities: Reading comprehension, writing, active listening, English language, communications, critical thinking, information gathering and organization, mentoring, troubleshooting, technology and systems design, computer security, mathematics, flowcharting, operations analysis, planning, customer service, accessibility issues, DBS specific custom applications, equipment selection, problem identification, idea generation, decision making, ability to master new technologies quickly, understands accessibility issues and assistive technology. Selective Service System (SSS) and Requirement: Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion in the Other Personal Services (OPS) or Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS) unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.
Applications Support Specialist (Help Desk) Empath Hospice Of Marion CountyApplications Support Specialist (Help Desk)West Palm Beach, FLEmpath Health is a not-for-profit healthcare organization providing Full Life Care through a connected network of services across Florida, including hospice, home health, grief care, geriatric primary care, elder care (PACE), HIV and sexual health (EPIC), and dementia support. At Empath Health, you'll find purpose, partnership, and possibility in a culture where compassion drives excellence and every team member helps make life's journey more meaningful.
Senior Help Desk Technician The Fortegra Group IncSenior Help Desk TechnicianJacksonville, FLTelecom and Communication Systems Support: Provide advanced support for business communication systems, including phone services, mobile apps, and call flow configurations. If you receive a suspicious message, unsolicited job offer or would like to verify the legitimacy of any communication about a position, please contact our Human Resources department at HumanResources@fortegra.com.