Provide support for the escalation and communication of status to agency management and internal customers * Optimize system operations and resource utilization, and perform system capacity analysis and planning * Provide in-depth experience in trouble-shooting IT systems * Provide detailed analysis and feedback to agency management and internal customers for escalated tickets * Provide support for the dispatch system and hardware problems and remains involved in the resolution process * Congure and manage Linux, Unix, and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and congure network components, along with implementing operating systems enhancements to improve reliability and performance * Support the design of systems, mission architecture and associated hardware * Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA) * Analyze and resolve complex problems associated with server hardware, applications and software integration Required Qualifications: * Bachelor of Science in technical discipline. Responsibilities include, but are not limited to: * Provide support for implementation, troubleshooting and maintenance of IT systems * Provide Tier 1 (Help Desk) problem identication, diagnosis and resolution of problems * Manage the daily activities of conguration and operation of IT systems * Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identication, diagnosis and resolution of problems * Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all the client/server/storage/network devices, mobile devices, etc.