Provide feedback to HQ and take part in continuous improvement projects as required to improve processes and identify efficienciesComplete all required or assigned training, including equipment training for all Intuitive products, Intuitive Surgical University classes, and professional development courses as directed by managementManage all aspects of your assigned area of responsibility, including responding to customer needs, maintaining system install‑base configurations, customer contacts, establishing rapport with assigned customer base, and providing support for customer training and eventsQualificationsRequired Skills and ExperienceDemonstrated ability to work effectively as part of a team, collaborating with colleagues, customers, and other stakeholders to achieve common goalsDemonstrated ability to identify, analyze, and resolve technical issues efficiently, utilizing strong problem‑solving skills and critical thinking abilitiesStrong time‑management skills with the ability to prioritize tasks, meet deadlines, and handle multiple assignments simultaneously while maintaining attention to detailAbility to travel up to 75% and within the travel and expense policy as required by management to fulfill the specific needs of the roleWillingness to perform ad‑hoc tasks assigned by managementReside within a reasonable distance, typically within 30 miles, of the assigned territory location or other designated area as required by management to fulfill the specific needs of the roleAbility to work a flex shift, second shift, or other type of shift as required by management to fulfill the specific needs of the roleDemonstrate individual characteristics expected of Intuitive personnel (e.g., character, capacity, energy, experience)Working ConditionsAbility to lift 75 lbs. Essential Job DutiesUnderstand and comply with all department and company policiesProvide management with a quarterly review and assessment of your assigned area of responsibilityProficiency in accurately documenting service activities, maintaining records, and providing comprehensive reports to stakeholdersComplete all administrative tasks in the required time frameProvide technical support to end‑users and other Intuitive employeesPerform various scheduled maintenance activities such as system inspections, preventive maintenance, software updates, system recalls, field actions, and upgradesTroubleshoot, diagnose, and repair all Intuitive products and associated equipment in accordance with procedures and within designated timeframesCoordinate and perform system and hardware delivery and installationCompetent in knowledge and implementation of O.R.