UNKNOWN

ADAPTED_NOW

YEAR

Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field; OR an equivalent combination of education, training, and directly related work experience sufficient to demonstrate the required knowledge, skills, and abilities. • Demonstrate working knowledge of networks, servers, audio/visual systems, smart devices, and telecommunications in support of a broad range of IT needs.

POSITION SUMMARYThe Desktop Support Technician delivers first- and second-level technical support across local and remote environments. Responsibilities include hardware and software troubleshooting, incident documentation in the IT ticketing system, and resolution of issues involving operating systems, enterprise applications, and peripheral equipment. This role requires proactive communication with end users and timely escalation to maintain SLAs and operational consistency across all shifts.ESSENTIAL FUNCTIONS AND RESPONSIBILITIESPrimary duties are listed below. This list is illustrative, not exhaustive; additional duties may be assigned as business needs require.•      Deliver first- and second-level technical support to end users for hardware, software, and application issues via phone, remote access tools, and on-site assistance.•      Log, track, and maintain accurate documentation for all reported incidents and service requests within the designated IT ticketing system.•      Install, configure, upgrade, and troubleshoot supported Windows operating systems (currently Windows 10 and Windows 11) and the Microsoft Office 365 suite.•      Provide foundational support for macOS environments to assist users of Apple devices.•      Install, configure, and support enterprise applications, including Cisco Jabber and other organization-approved software.•      Install, configure, and troubleshoot printers, desktop computers, laptops, and other authorized peripheral devices.•      Perform routine preventive maintenance on computers, laptops, and printers to ensure continued operational reliability.•      Conduct remedial repairs on desktops, laptops, printers, and related peripheral equipment.•      Utilize diagnostic tools to troubleshoot issues related to network connectivity and workstation hardware and software.•      Coordinate with third-party vendors to remediate complex audio/visual (AV) issues as required.•      Provide timely and professional status updates to end users and stakeholders regarding open incidents and resolutions.•      Support mobile device management (MDM) for iOS and Android devices within the enterprise environment.•      Demonstrate working knowledge of networks, servers, audio/visual systems, smart devices, and telecommunications in support of a broad range of IT needs.•      Perform other duties as assigned by management in support of departmental and organizational objectives.MINIMUM QUALIFICATIONSEducation•      Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field; OR an equivalent combination of education, training, and directly related work experience sufficient to demonstrate the required knowledge, skills, and abilities.Experience•      Minimum of eighteen (18) months of hands-on experience in a desktop support, help desk, or IT support capacity.•      Demonstrated experience supporting Windows-based environments, including Windows 10 and/or Windows 11.Certifications (Preferred)•      CompTIA A+ certification or equivalent vendor-neutral credential.•      Microsoft Certified Professional (MCP), Microsoft 365 Fundamentals, or higher-level Microsoft certification.REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES•      Proficiency in Windows operating systems, Microsoft Active Directory, Group Policy Objects (GPOs), and Microsoft Office 365.•      Experience with PC and laptop hardware installation, configuration, and troubleshooting.•      Familiarity with enterprise antivirus and endpoint protection solutions.•      Experience with helpdesk ticketing systems and IT service management practices.•      Knowledge of mobile device management (MDM) platforms supporting iOS and Android devices.•      Familiarity with enterprise encryption solutions and Windows device management via Active Directory.•      Strong analytical, problem-solving, and technical troubleshooting abilities.•      Ability to effectively manage multiple priorities, work independently, and consistently meet established SLAs.•      Excellent verbal and written communication skills with the ability to convey technical information clearly to non-technical audiences.•      Demonstrated commitment to delivering high-quality customer service to internal stakeholders.•      Ability to adapt to a rapidly evolving technology environment and shifting organizational priorities.•      Willingness to work outside standard business hours, including evenings and weekends, for scheduled project support or emergency response as required.PHYSICAL REQUIREMENTS AND WORK ENVIRONMENTThe demands below are representative of those required to perform this role's essential functions. Reasonable accommodations will be made for qualified individuals with disabilities in accordance with the ADA and applicable state law.•      Regularly required to sit, stand, walk, and use hands to operate a computer keyboard and standard office equipment.•      Occasionally required to lift and/or move IT equipment weighing up to 50 pounds.•      May require bending, kneeling, or crouching to install or service equipment.•      Work is performed primarily in a standard office or data center environment with moderate noise levels.•      May be required to travel to or work at multiple organizational sites or client locations.EQUAL EMPLOYMENT OPPORTUNITYWe are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable federal, state, or local law, including Title VII, the ADEA, the ADA, GINA, and USERRA.Applicants requiring a reasonable accommodation to participate in the application or interview process should contact Human Resources in advance.DISCLAIMERThis description outlines the general nature and scope of the role and is not an exhaustive list of all duties or requirements. Management may modify responsibilities as business needs evolve.

Ovation Workplace Services Inc

Desktop Support Technician

2nd Level Support

Analysis Skills

Android

Antivirus

Apple

Audiovisual

Cisco Network Systems

Communication Skills

CompTIA A+

Computer Maintenance

Computer Science

Cryptography

Customer Escalations

Customer Support/Service

Desktop Administration

Desktop PC

Documentation

Emergency Response

Endpoint Security

Enterprise Applications

Enterprise Endpoint

Equipment Maintenance/Repair

Hardware Configuration Management

Hardware Installation

Help Desk

IT Service Management (ITSM)

Identify Issues

Information Technology & Information Systems

Jabber

Keyboards

Laptop Hardware

Laptop PC

MCP - Microsoft Certified Professional

Mac Operating System

Maintenance Services

Manufacturing Data Management

Microsoft Active Directory

Microsoft Certifications

Microsoft Office

Microsoft Product Family

Microsoft Windows NT Group Policy

Microsoft Windows Operating System

Microsoft Windows System Administration

Mobile Devices

Multitasking

Network Operations Center

Network Support

Office Equipment

Operating Systems

Peripheral Hardware

Physical Demands

Presentation/Verbal Skills

Preventative Maintenance

Printers

Problem Solving Skills

Project Schedule

Remote Access

Service Level Agreement (SLA)

Software Administration

Technical Support

Telecommunications

Testing

Time Management

Willing to Travel

Workstation Hardware

Writing Skills

cb_wl_jobs_master

OTHER

FEED

ESSENTIAL DUTIES AND RESPONSIBILITIES. •Act as an interface with the domestic and offshore corporate IT/IS team to Implement all SAE-SAC-SafranUSA IT policies and procedures, including architecture, security and disaster recovery plans, •Ensure the security of the site's IT systems and data, implementing necessary MSR (Minimum Security Rules) of company's and group global IT security policies. The IT Leader is in charge to manage IT capabilities (Network and competencies) required to ensure Safran Aerospace Composites (SAC) Rochester local Information system performance (best solution to support functions needs and best possible budget).

POWERED BY TEAMWORK. Are you ready to be part of a team that drives big ideas and even bigger wins? At Safran, we believe in the power of both collaboration, and individual contributions. We understand that it takes diverse perspectives, problem-solving skills, dependability, and trust to push each other forward and achieve great success. For us, working here is more than just a job; it's a passion. There's the unique opportunity to lead the way in aerospace and defense and contribute to creating a safer and more sustainable world.We trust our employees to bring bold ideas to build the future of aerospace together, contributing to our ranking by TIME as the leading Aerospace & Defense company on the 2023 World's Best Companies list (#59 on the full list). Join our team and become part of the group that's making amazing things happen on the ground and in the skies. Together, we'll proudly step back and say, "We did that."Safran Aircraft Engines designs, produces, and sells, alone or in partnership, commercial and military aircraft engines offering world-class performance. Through CFM International*, Safran Aircraft Engines is the world's leading supplier of engines for single-aisle mainline commercial jets. Safran Aerospace Composites in Rochester, NH is dedicated to the production of 3D woven composite parts, made using the RTM (resin transfer molding) process. The first application of this technology is the production of blades and fan cases for the LEAP (registered trademark) engine, developed by CFM International, designed to power the next generation of single-aisle aircraft. This technology creates less noise and decreases fuel consumption for aircraft engines, thereby reducing greenhouse gas emissions. We do this with energy, passion, and curiosity, and we're backed by our rich heritage and culture of innovation. *CFM International is a 50/50 joint company between Safran Aircraft Engines and GE.In addition to our generous paid time off, comprehensive health insurance, and exceptional 401(k) employer contributions, we offer: •Four day work week, Mon-Thu (10 hour days) •Performance-based bonuses •Fitness reimbursements •Paid parental leave •Wellness programsPOSITION SUMMARYThe IT Leader is responsible to define, plan (including budget), execute and maintain the IT infrastructure and technological systems of the organization in line with Safran Aircraft Engines (SAE) requirements, assuring compliance with all corporate and local policies and procedures. The IT Leader is in charge to manage IT capabilities (Network and competencies) required to ensure Safran Aerospace Composites (SAC) Rochester local Information system performance (best solution to support functions needs and best possible budget). This position will oversee data management and storage, system architecture, licenses and applications management, users training and subcontractors network performance management.This is a first shift position, Monday-Thursday, 7am-5pmESSENTIAL DUTIES AND RESPONSIBILITIES•Act as an interface with the domestic and offshore corporate IT/IS team to Implement all SAE-SAC-SafranUSA IT policies and procedures, including architecture, security and disaster recovery plans, •Ensure the security of the site's IT systems and data, implementing necessary MSR (Minimum Security Rules) of company's and group global IT security policies. •Reports compliance and risk assessment through dedicated steering or rituals as required •Lead SAC ROC IT team, define priorities and objectives, evaluate individual performance and manage skills development thru awareness sessions promoting Safran standards knowledge •Administer, maintain and document network architecture, including servers, routing, switching, proxy and security to support local activities and deploying/complying with SAE-SAC IT requirements •Manage support for ERP and SAE operation applications (SAP, Eprod, 3Dexp...) •Directly manage Help Desk and Systems IT Team to support operations for all opening time •Monitor current architecture performance through dedicated dashboards and recommend improvements and upgrades •Administers back up of systems and archival of data •Leads efforts to improve IT processes including technological projects with central IT •Prepare financial budgets and present relevant proposals to executivesSCOPE AND ACCOUNTABILITIES •Manage IT team competencies and know how to execute per SAC ROC processes and standards •Develops system operating procedures, identifies problems, provides recommendations and implements solutions in compliance with Safran Central IT •Understanding of Relational Databases, Application Lifecycle Management and Systems architecture •Designs systems to meet strict business up-time requirements and ensure the security of the site's systems and dataREQUIRED COMPETENCIES •BS in Information Systems •5-10 years of experience in network/systems administration •ERP administration experience required (SAP-EPROD) •Advanced knowledge of Microsoft products (Client, Server, Office) •Demonstrated understanding of global systems architecture •Experience in developing specifications and supervision of new equipment systems installations •Experience working with international teams strongly preferredDisclaimer The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, disability, veteran status, genetic data, or other legally protected status. Job Posted by ApplicantPro

Safran Aerospace Composites

IT Lead

Administrative Skills

Aerospace and Defense

Budget Management

Budgeting

Capacity and Performance Management

Composite Materials

Computer Security

Corporate Compliance

Corporate Policies

Data Management

Data Storage

Disaster Recovery

ERP (Enterprise Resource Planning)

Fitness

IT Requirements

License Management

Management of Information Systems/Technology (MIS)

Military

Molding Processes

Network Administration/Management

Network Architecture/Engineering

Network Routing

Network Switching

Network Systems

Operational Support

Operations Processes

Performance Analysis

Power Generation

Procedure Development

Process Improvement

Regulatory Compliance

Relational Databases (RDBMS)

Reporting Dashboards

Requirements Management

Resin

Risk Analysis

Sales

Security Architecture

Software Development Lifecycle (SDLC)

Storage Architecture

System Architecture

System Operations

Systems Administration/Management

Team Lead/Manager

Team Player

Technical Leadership

Trademarks

Talent Acquisition

The IT Technician is responsible for end user support via onsite and remote support tools; user account maintenance; and support, configuration, deployment of technology hardware and software throughout the organization. Valid driver’s license, personal vehicle, and ability to travel regularly to other locations within approximately thirty minutes of the main office, with occasional travel to the Oxford office.

The IT Technician is responsible for end user support via onsite and remote support tools; user account maintenance; and support, configuration, deployment of technology hardware and software throughout the organization. This hands-on position requires a great deal of flexibility and autonomy while working closely with end users and administrative staff.Duties and Responsibilities:Technology Support 1.      Provide onsite and remote end-user support for:a.      Hardware: Laptops, desktops, network printers, iPhones, and tablets.b.      Software: Windows 11, Active Directory, Microsoft 365 applications and services, internet browsers, and miscellaneous applications. c.       Endpoint Connectivity: general LAN and Wireless access.d.      General technology use.2.      Facilitate warranty repairs, perform basic hardware repair tasks such as swapping a laptop keyboard or hard drive.3.      Work with the IT Manager, IT Service Providers, and third-party vendors on escalations and permanent resolution of widespread and/or recurring issues.4.      Facilitate communications to ensure complete and satisfactory end-user support outcomes.  Technology Deployment 1.      Install and deploy Windows laptops and desktops.2.      Install peripherals such as monitors, docking stations, keyboards, mice, webcams, and desk phones.3.      Deploy all-in-on printer/scanners and facilitate configuration. 4.      Configure and deploy smart phones and tablets. Technology Administration 1.      Update tickets and device assignment in a timely fashion.2.      Assist with maintaining an appropriate inventory of equipment and supplies.3.      Facilitate communications and escalations with IT Service Provider. 4.      Provide accurate and timely communications and documentation of needs, problems, and resolutions. Exposure to additional system administration tools will be provided based on skillsets and a desire to learn and grow.Other duties as assigned.Requirements1.      Excellent customer relations skills, a positive attitude, and a desire to work directly with end users are essential. 2.      Ability to work independently and re-prioritize tasks as needed. 3.      Good verbal and written communication skills.4.      Walking, sitting, bending, crouching, reaching, seeing, hearing, speaking, feeling.5.      Lifting up to twenty-five pounds and sitting for long periods of time in front a computer screen.6.      Valid driver’s license, personal vehicle, and ability to travel regularly to other locations within approximately thirty minutes of the main office, with occasional travel to the Oxford office. Position Competencies (Knowledge/Skills/Abilities):·         Proficiency with Microsoft platform, including but not limited to Windows 11 and Microsoft 365.·         Excellent interpersonal skills.·         Computer hardware troubleshooting and, on occasion, basic repair.·         2+ years of technical experience and/or training with a high school diploma.BenefitsMedical, Dental, Vision InsuranceRetirement PlanPaid Time OffPaid HolidaysEmployer Paid Short Term DisabilityEmployer Paid Life Insurance and AD&DCritical Illness and Accident InsuranceFlexible Spending Accounts

Waypoint Maine

IT Technician

Accidental Death and Dismemberment (AD&D)

Computer Hardware

Customer Relations

Dental Insurance

Document Scanners

Driver's License

Establish Priorities

Hard Drives

Hardware Repair

High School Diploma

Interpersonal Skills

Inventory Management

Life Insurance

Lift/Move 25 Pounds

User Account Administration

Vision Plan

Webcams

Workable

FULL_TIME

MINIMUM QUALIFICATIONS Education • Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field; OR an equivalent combination of education, training, and directly related work experience sufficient to demonstrate the required knowledge, skills, and abilities. • Demonstrate working knowledge of networks, servers, audio/visual systems, smart devices, and telecommunications in support of a broad range of IT needs.

POSITION SUMMARY The Desktop Support Technician delivers first- and second-level technical support across local and remote environments. Responsibilities include hardware and software troubleshooting, incident documentation in the IT ticketing system, and resolution of issues involving operating systems, enterprise applications, and peripheral equipment. This role requires proactive communication with end users and timely escalation to maintain SLAs and operational consistency across all shifts. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Primary duties are listed below. This list is illustrative, not exhaustive; additional duties may be assigned as business needs require. • Deliver first- and second-level technical support to end users for hardware, software, and application issues via phone, remote access tools, and on-site assistance. • Log, track, and maintain accurate documentation for all reported incidents and service requests within the designated IT ticketing system. • Install, configure, upgrade, and troubleshoot supported Windows operating systems (currently Windows 10 and Windows 11) and the Microsoft Office 365 suite. • Provide foundational support for macOS environments to assist users of Apple devices. • Install, configure, and support enterprise applications, including Cisco Jabber and other organization-approved software. • Install, configure, and troubleshoot printers, desktop computers, laptops, and other authorized peripheral devices. • Perform routine preventive maintenance on computers, laptops, and printers to ensure continued operational reliability. • Conduct remedial repairs on desktops, laptops, printers, and related peripheral equipment. • Utilize diagnostic tools to troubleshoot issues related to network connectivity and workstation hardware and software. • Coordinate with third-party vendors to remediate complex audio/visual (AV) issues as required. • Provide timely and professional status updates to end users and stakeholders regarding open incidents and resolutions. • Support mobile device management (MDM) for iOS and Android devices within the enterprise environment. • Demonstrate working knowledge of networks, servers, audio/visual systems, smart devices, and telecommunications in support of a broad range of IT needs. • Perform other duties as assigned by management in support of departmental and organizational objectives. MINIMUM QUALIFICATIONS Education • Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field; OR an equivalent combination of education, training, and directly related work experience sufficient to demonstrate the required knowledge, skills, and abilities. Experience • Minimum of eighteen (18) months of hands-on experience in a desktop support, help desk, or IT support capacity. • Demonstrated experience supporting Windows-based environments, including Windows 10 and/or Windows 11. Certifications (Preferred) • CompTIA A+ certification or equivalent vendor-neutral credential. • Microsoft Certified Professional (MCP), Microsoft 365 Fundamentals, or higher-level Microsoft certification. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES • Proficiency in Windows operating systems, Microsoft Active Directory, Group Policy Objects (GPOs), and Microsoft Office 365. • Experience with PC and laptop hardware installation, configuration, and troubleshooting. • Familiarity with enterprise antivirus and endpoint protection solutions. • Experience with helpdesk ticketing systems and IT service management practices. • Knowledge of mobile device management (MDM) platforms supporting iOS and Android devices. • Familiarity with enterprise encryption solutions and Windows device management via Active Directory. • Strong analytical, problem-solving, and technical troubleshooting abilities. • Ability to effectively manage multiple priorities, work independently, and consistently meet established SLAs. • Excellent verbal and written communication skills with the ability to convey technical information clearly to non-technical audiences. • Demonstrated commitment to delivering high-quality customer service to internal stakeholders. • Ability to adapt to a rapidly evolving technology environment and shifting organizational priorities. • Willingness to work outside standard business hours, including evenings and weekends, for scheduled project support or emergency response as required. PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT The demands below are representative of those required to perform this role's essential functions. Reasonable accommodations will be made for qualified individuals with disabilities in accordance with the ADA and applicable state law. • Regularly required to sit, stand, walk, and use hands to operate a computer keyboard and standard office equipment. • Occasionally required to lift and/or move IT equipment weighing up to 50 pounds. • May require bending, kneeling, or crouching to install or service equipment. • Work is performed primarily in a standard office or data center environment with moderate noise levels. • May be required to travel to or work at multiple organizational sites or client locations. EQUAL EMPLOYMENT OPPORTUNITY We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable federal, state, or local law, including Title VII, the ADEA, the ADA, GINA, and USERRA. Applicants requiring a reasonable accommodation to participate in the application or interview process should contact Human Resources in advance. DISCLAIMER This description outlines the general nature and scope of the role and is not an exhaustive list of all duties or requirements. Management may modify responsibilities as business needs evolve.

3rd Shift IT Jobs in York, ME

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3rd Shift IT Jobs in York, ME

Desktop Support Technician Ovation Workplace Services Inc

IT Lead Safran Aerospace Composites

IT Technician Waypoint Maine

Desktop Support Technician Ovation Workplace Services

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