In this on-site position, you will spend approximately 50% of your time on user support and education, 20% on workstation image creation, updates, and maintenance, 15% on computer upgrades, deployments, licensing, and end-user setup, 10% on research, and 5% on other duties as assigned. Beyond day-to-day support, this role involves planning and prioritizing incoming requests from multiple channels, making informed decisions about software updates, equipment purchases, and upgrades, and collaborating with vendors on specialized projects.