Help Desk / Field Support Technician CyberLinx SolutionsHelp Desk / Field Support TechnicianAnnapolis Junction, MarylandThis role is responsible for troubleshooting hardware, software, and connectivity issues, supporting desktop environments, and ensuring timely resolution of service requests. CyberLinx Solutions is seeking a customer-focused Help Desk / Field Support Technician to provide first level technical support and onsite assistance for end users.
IT Desktop Support Coordinator Lead University of MarylandIT Desktop Support Coordinator LeadMarylandUtilize expertise with MacOS, JAMF, VDI, scripting, BitLocker, Active Directory,Microsoft Azure, InTune, Office 365, OMS, and Amazon Web Services to optimize system performance and ensure secure operations. **This position is considered essential and may be required to work at the normal work location or an alternative location during a major catastrophic event, weather emergency, or other operational emergency to help maintain the continuity of University services.**.
Help Desk Manager IntegralHelp Desk ManagerTysons Corner, Virginia$120,000–$135,000 / yearFull timeResponsibilities: Plan and implement the appropriate IT capacity (Resource Capacity Management, Service Capacity Management, and Business Capacity Management) while helping ensure that information & technology services achieve expected levels of performance. Overview: The Help Desk Manager is responsible for overseeing help desk operations and ensuring customer satisfaction for the Defense Nuclear Facilities Safety Board (DNFSB).
APACS Help Desk Coordinator Apogee Engineering, LLCAPACS Help Desk CoordinatorArlington, VirginiaFull timeOverseeing work of Help Desk technicians resolving user issues, answering policy questions, and managing trouble tickets; conducting system maintenance & development, providing technical support for all application software updates (e.g., bug fixes, upgrades), and API management. The HAF/A10 contract delivers technical, analytical, operational, programmatic, and planning subject-matter expertise to HAF/A10 and its component divisions to advance national security strategic plans, policies, concepts, and initiatives.
Help Desk Specialist CACI International IncHelp Desk SpecialistFort Meade, MD$72,700–$149,200 / yearPay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Leverage technical background to guide troubleshooting and incident management for support, Demonstrate sound customer service and telephone/ticket etiquette in responding to customer calls or inquiries.
Defense Travel System Support Specialist - Inscom CredenceDefense Travel System Support Specialist - InscomFort Belvoir, VAReview Defense Travel System (DTS) transactions and provide desk-side, help desk, email, and phone customer support for DTS technical assistance and immediate travel-related support needs. Process newly assigned and departing personnel in the Government Travel Card (GTC) program, process GTC credit applications, and create or modify user profiles within CitiDirect.
Technical IT Support – Help Desk Avyanna Technologies CareersTechnical IT Support – Help DeskBethesda, MarylandSuccess in this role requires strong customer service, communication, and collaboration skills, with the ability to diagnose technical issues, explain solutions to non-technical users, and contribute to the continuous improvement of application support services and user experience. Bachelor's degree in Computer Science or Information Systems, business, mathematics or related field and 1 year of relevant IT experience OR an Associate's degree in Computer Science or Information System, business, mathematics or related field and 3 years of relevant IT experience.
Journeyman IT Help Desk Specialist Bailey Information TechnologyJourneyman IT Help Desk SpecialistWashingtonInstall, configure, troubleshoot, and maintain employee hardware, software, and peripherals across Windows and macOS environments, including patches, firmware updates, and Zero Trust / Defense-in-Depth security configurations. Diagnose and resolve complex issues — MFA failures, identity anomalies, network connectivity problems, endpoint irregularities — using independent judgment to identify root cause.
Help Desk Coordinator Black Bear Technology SolutionsHelp Desk CoordinatorAdelphi, MarylandThese roles utilize ITIL best practices and ServiceNow to ensure ticket queues are efficiently managed and service level agreements are met. This position supports seamless IT operations and contributes to improved user experiences across supported environments.
Defense Travel System Support Specialist - INSCOM CredenceDefense Travel System Support Specialist - INSCOMFort Belvoir, VAReview Defense Travel System (DTS) transactions and provide desk-side, help desk, email, and phone customer support for DTS technical assistance and immediate travel-related support needs. Process newly assigned and departing personnel in the Government Travel Card (GTC) program, process GTC credit applications, and create or modify user profiles within CitiDirect.
Help Desk Specialist Chenega CorporationHelp Desk SpecialistAshburn, VAProvide initial investigation, triage, troubleshooting, resolution, and ticket escalation for: web-based and client-based CBP applications; email/messaging; mobile devices; hardware (printers, desktops, laptops, etc.); network connectivity; workstation login and PIV card issues; remote VPN/DHS Workplace connectivity. Answer and respond to incoming requests, incidents, and questions via internal 800 number or external 866 number, live agent chat, self-service tickets, and emails.
Actionet, Inc. Careers - Help Desk Technician - Mid-Level & Senior-Level (2 Openings) ActioNet, Inc.Actionet, Inc. Careers - Help Desk Technician - Mid-Level & Senior-Level (2 Openings)Vienna, VAActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services. Senior-Level Help Desk Technician (Level IV): Minimum of six (6) years of experience utilizing product information, knowledge bases, or solution databases to research, troubleshoot, and deliver technical solutions.
Senior Help Desk Polar IT ServicesSenior Help DeskElkridge, MarylandA minimum of seven (7) years of experience in an enterprise IT environment supporting computer hardware, software, and/or enterprise applications. A minimum of three (3) years of experience supporting Lan, Switching, and Wireless Access Points (WAP) or related.
Service Desk Technician I (Remote) Terrestris Global SolutionsService Desk Technician I (Remote)Washington, DCRemoteAs the Service Desk Technician I you will be primarily responsible for issues related to user workstations, including desktops, laptops, 10Zig zero clients, and mobile thin clients. We are seeking a Service Desk Technician I to support IT Technology Services for the Central UNICOR office in Washington, D.C. This position is remote/hybrid; candidates must be willing to work on-site when required.
Help Desk Technician - Mid-Level & Senior-Level (2 Openings) ActioNet IncHelp Desk Technician - Mid-Level & Senior-Level (2 Openings)Washington, DCActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services. Senior-Level Help Desk Technician (Level IV): Minimum of six (6) years of experience utilizing product information, knowledge bases, or solution databases to research, troubleshoot, and deliver technical solutions.
NewService Desk Technician II Ntiva, Inc.Service Desk Technician IIMc Lean, VARemote$42,000–$75,000 / yearThis includes following Ntiva's IT User and Security Policies that include but are not limited to password-protecting all equipment, keeping confidential and proprietary documents secure, refraining from using public Wi-Fi, having adequate arrangements in place to avoid significant interruptions from caregiving responsibilities during work hours (except in emergency situations with manager approval). With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we're on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together.
Executive Deskside Support Turn2PartnersExecutive Deskside SupportNorthern Virginia, VAYou'll play a key role in delivering reliable IT support while ensuring leadership, staff, and end users have the technology they need to succeed. Troubleshoot networking, printers, projectors, interactive displays, and other classroom/office technology.
Junior Enterprise Support Technician - Tier 2 KeyLogic, LLCJunior Enterprise Support Technician - Tier 2Alexandria, VAFull timeMinimum of six (6) years of work experience in the computer field, with a minimum of three (3) years in a help-desk area, and two (2) years at a mid/senior level position, to include the following: · 1 year of uninterrupted, high-volume; 5,000+ user Call-Center, with Tier 2 or higher experience. Bachelor’s degree in computer sciences (or related technical field), related work experience and one or more of the following in active status: Microsoft MCSE/MCSA/MCP, Microsoft Windows 10 Certification, or equivalent.
Tier 1 Help Desk TechUSATier 1 Help DeskAnnapolis Junction, MDRequirements Five years of relevant technical experience Bachelor's degree in a technical discipline (additional 5 years may be substituted for a degree) IAT Level 1 Required (A+, Network+, or Security+) . Contribute to knowledge base articles for fellow co‑workers and users to assist at arriving at self‑service solutions.
Service Desk Engineer Ardent Management ConsultingService Desk EngineerWashington, DCPosition Description: Ardent is seeking a Service Desk Engineer to design, implement, and maintain technical controls to reduce the risk of unauthorized initial discovery and lateral movement, malicious credential use and defense evasion, and persistence via machine key and related system-abuse techniques within CBO's environment. Engineer and maintain operating system and application patching, version control, and lifecycle management for supported applications, ensuring delivery through approved mechanisms such as a company application store, Microsoft Intune, or Group Policy Objects (GPO) based on user role and access level.