Patient Service Representative - PTOT - Hinsdale Duly Health and CarePatient Service Representative - PTOT - HinsdaleHinsdale, IL$15.10–$22.70 / hourReviews performance dashboards daily to monitor key metrics in Scheduling & Access,Workflow, Patient Contact, and Satisfaction; identifies gaps to target and proactively escalates issues, suggests improvements, or adjusts workflows to drive results. This role includes but is not limited to greeting and checking in patients, answering phones, scheduling appointments, collecting co-pays, outbound calling, referral management, and maintaining accurate records in the EPIC system.
Lead Patient Service Representative - Hoffman Estates Duly Health and CareLead Patient Service Representative - Hoffman EstatesHoffman Estates, IL$16.35–$24.52 / hourReviews performance dashboards daily to monitor key metrics in Scheduling & Access, Workflow, Patient Contact, and Satisfaction; identifies gaps to target and proactively escalates issues, suggests improvements, or adjusts workflows to drive results. This role includes but is not limited to greeting and checking in patients, answering phones, scheduling appointments, collecting co-pays, outbound calling, referral management, and maintaining accurate records in the EPIC system.