Call Center Manager Qureos IncCall Center ManagerSan JoseWe are looking for a skilled Call center manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. They must have a practical mind to solve problems on the spot partnered with an ability to see the “big picture” and make improvements.
Sr. Director, Pharmacy - Prior Authorization & Call Center Blue Cross and Blue Shield AssociationSr. Director, Pharmacy - Prior Authorization & Call CenterOakland, CARequires a Doctor of Pharmacy (PharmD) degree from an accredited school of pharmacy in the U.S. Requires 12 years of prior experience in: a managed care health plan or pharmacy benefit management companies or other relevant settings; pharmacy prior authorization program and call center operations; developing and implementing strategic operational plans to optimize efficiency and cost outcomes. Collaborate cross-functionally with BSC Medical Directors, Appeals and Grievance and care management teams to share accountability for evidence-based decision-making, promote adherence to BSC coverage policies, facilitate care coordination and optimize customer experience.
Call Center Specialist Marin City Health and Wellness CenterCall Center SpecialistSan Rafael, CAThe Call Center Specialist is responsible for ensuring that all calls are answered in a timely fashion, with a pleasant attitude, providing high-level customer services to all patients and callers. Advises patients of clinic policies regarding scheduling, payments, no-shows, etc. and answers questions as appropriate, advises patients to bring in necessary financial and/or insurance documentation as indicated.
Supervisor, Operations 24 Hour Home CareSupervisor, OperationsConcord, California$73,000–$85,000 / yearWorking closely with the Manager or Senior Manager, Operations, the Supervisor provides day-to-day coaching and workflow direction while serving as a key resource for operational excellence and continuous improvement. You embody Team 24’s Care & Compete Principles and Competencies: In the spirit of Own(ing) It With Courage , we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care: Glassdoor Page .
Temp Transportation Specialist Santa Clara Family Health PlanTemp Transportation SpecialistSan Jose, CAAccurately document and maintain the transportation log, categorize all contacts and follow-up actions regarding member and provider communications, including confirmation letters and activities regarding transportation requests/inquiries in accordance with established guidelines. The Transportation Specialist is responsible for arranging covered transportation services to support Customer Service Department operations in a manner that maintains compliance with Medicare and Medi-Cal regulatory requirements and achieves Call Center service-level objectives.
Senior Diet Office Supervisor UCSF Medical CenterSenior Diet Office SupervisorSan Francisco, CAThe department is comprised of three divisions: food service (room service style patient food service, retail food operations including cafes, quick service coffee outlets, a large-scale catering program with conference services, with supporting entities of culinary services, food procurement services, and a business office), retail services (gift and specialty shops), and nutrition services (inpatient and outpatient nutrition services for adults and pediatrics and a dietetic internship). Completes testing and quality assurance checks on new food service software updates including computerized bedside meal ordering, kitchen management software, call center automatic distribution software, and healthcare communication software.
Client Support Representative Actalent IncClient Support RepresentativeSan Francisco, CARemoteBackgrounds such as Healthcare Receptionist, Medical Office Assistant, Healthcare Call Center Representative, Patient Access Representative, Pharmacy Technician or Support, Medical Administrative Assistant, Healthcare Internship, or recent college graduate experience are beneficial. You will collaborate closely with AI systems as the human-in-the-loop, contributing to a mission-driven effort to support patients, families, and healthcare providers while working independently in a professional remote setting.
Medical Representative Actalent IncMedical RepresentativeSan Francisco, CARemoteBackgrounds such as Healthcare Receptionist, Medical Office Assistant, Healthcare Call Center Representative, Patient Access Representative, Pharmacy Technician or Support, Medical Administrative Assistant, Healthcare Internship, or recent college graduate experience are beneficial. You will collaborate closely with AI systems as the human-in-the-loop, contributing to a mission-driven effort to support patients, families, and healthcare providers while working independently in a professional remote setting.
Patient Access Representative Actalent IncPatient Access RepresentativeSan Francisco, CARemoteBackgrounds such as Healthcare Receptionist, Medical Office Assistant, Healthcare Call Center Representative, Patient Access Representative, Pharmacy Technician or Support, Medical Administrative Assistant, Healthcare Internship, or recent college graduate experience are beneficial. You will collaborate closely with AI systems as the human-in-the-loop, contributing to a mission-driven effort to support patients, families, and healthcare providers while working independently in a professional remote setting.
Call Center Temporary Practice Coordinator Axelon Services CorporationCall Center Temporary Practice CoordinatorSan Francisco, CA$18–$25 / hourRole Responsibilities: Support a high-volume orthopedic call center receiving approximately 400 600 calls per day. Ideal Candidate Profile: APeX/Epic experience strongly preferred.
PRN Food Service Worker - Per Diem UCSF Medical CenterPRN Food Service Worker - Per DiemSan Francisco, CATray in Motion (TIM) Clerk duties includes working on trayline to check meal trays for accuracy and deploying trays from kitchen to tray passers in a timely and accurate manner using scanners, meal carts, and other transport equipment. The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care.
Temp. Call Center Rep. Washington Health Medical GroupTemp. Call Center Rep.FREMONT, CA$29–$34 / hourThis is rooted in effective partnerships with patients that yield better outcomes and effective and efficient care in a manner that demonstrates compassion and respect for the patients in our care. Serving the communities of Fremont, Union City, and Newark, Washington Health Medical Group (WHMG) is a multi-specialty medical group that is a part of Washington Hospital Healthcare System in Fremont, California.
Call Center Representative Washington Health Medical GroupCall Center RepresentativeFremont, CA$29–$34 / hourThis is rooted in effective partnerships with patients that yield better outcomes and effective and efficient care in a manner that demonstrates compassion and respect for the patients in our care. Serving the communities of Fremont, Union City, and Newark, Washington Health Medical Group (WHMG) is a multi-specialty medical group that is a part of Washington Hospital Healthcare System in Fremont, California.
Retail Support Specialist DSIRetail Support SpecialistRichmond, CAIn this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience.
Sr. Director Call Center Ariat International IncSr. Director Call CenterSan Leandro, CA$160,000–$175,000 / yearAriat is seeking a skilled Senior Director, Call Center who runs the team and the technology that turns customer questions into loyalty, builds a service culture that sounds unmistakably like the brand, and translates what customers say into sharper products, smoother journeys, and smarter operations. Setting the bar for every interaction, personally handling escalations and critical incidents, and partnering with Marketing, E-commerce, Product, and Operations to fix root causes - not just tickets.
Administrative Director UCSF Medical CenterAdministrative DirectorBrisbane, CAThe Administrative Director provides high-level strategic leadership and operational accountability for the UCSF Health Contact Center, Referral and Access Centers, and Call Center across Ambulatory Services. The UCSF Patient Care Access team supports the organization's goal to be the #1 Health System in Northern California in health care value, patient experience, and employee engagement by ensuring our ambulatory clinics provide timely access to care for our patients.
PRACTICE CRD 3 UCSF Medical CenterPRACTICE CRD 3San Francisco, CAThe Practice Coordinator 3 is primarily responsible for representing the administrative team as the public face of the Practice and works closely with the administrative, clinical and management teams to support practice operations and customer service recovery and intervention efforts. Additionally many cases require complex admission, discharge and planning coordination involving hospital reservations and authorizations related to study patients on protocol, transfers from outside hospitals and post transfer urgent authorizations and surgical planning.
NewVP Patient Access UCSF Medical CenterVP Patient AccessSan Francisco, CAKnowledge, Skills and AbilitiesReq / Pref10+ years of referrals experience and customer service/call center experience along with demonstrated leadership experience managing a minimum of 150+ call center representativesReq The successful candidate must have a strong operational understanding of referrals with a particular focus on front end operations and call center/customer service knowledge with proven verbal and written communication skillsReqMust be able to demonstrate superior organizational, management, leadership and problem-solving skillsReqProven successful experience leading, coaching, and mentoring management is requiredReqMust be well organized, service oriented, energetic, and committedReqExtensive knowledge of service center operationsReqAdvanced administrative leadership skills in successfully developing and overseeing large complex operations / center administration functions. PrefAt least 5 years of experience with front end operations in ambulatory and/or acute setting is preferredPrefIdeal experience will include a blend of strategic and operational experience with strong customer side exposure specifically in the Referrals Outsourcing industryPrefKnowledge of large Hospital Information Systems such as Paragon and Epic is preferredPrefUnderstanding of Front End, Mid-Cycle and Patient Financial Services knowledge in Hospital/Health System and/or large ambulatory setting is preferredPref.
Contact Center Agent Independent Living Systems LLCContact Center AgentSouth San Francisco, CAThe Contact Center Agent's primary objective is to deliver exceptional customer service by efficiently managing both inbound and outbound calls, addressing inquiries, scheduling appointments, and resolving concerns with professionalism and empathy. Handle a high-volume of inbound and/or outbound calls, providing accurate information on healthcare services, scheduling, and member and provider inquiries in a professional, courteous, compassionate and empathetic manner.
NewAssistant Contact Center Manager Stanford Health CareAssistant Contact Center ManagerNewark, CA$45.94–$59.73 / hourThis position plans, organizes, manages and coordinates clinics and non-clinic appointment scheduling and non-clinical services at Stanford Health Care (SHC), SHC Tri-Valley and/or Stanford Medicine Partners (SMP). Acts as a resource for direct reports, conducts regular performance evaluations with key contact center metrics and department specific metrics, provides feedback, fosters professional growth (i.e. career ladder) and develops contact center agents.