Customer Service Supervisor DSV ASCustomer Service SupervisorSterling, VA$70,000–$80,000 / yearActual base compensation will be determined based on various factors including job-related knowledge, skills, experience, geographic location and other objective business considerations. Working Relationships - Frequently interact with subordinates, outside customers, and/or functional peer groups at various management levels.
Grants Management Specialist U.S. Department of Homeland SecurityGrants Management SpecialistWashington, DC$97,307–$126,502 / yearThis job is open to: Status Candidates; DRRA Eligibles; Former Overseas Employees; CTAP; ICTAP; VRA; VEOA; 30% or More Disabled veterans; Schedule A; Military Spouses; Peace Corps; Americorps; Vista; Land/Base Management; Boren Awardees; and, Interchange Agreement Eligibles. You may need to upload multiple SF-50s, one that shows your competitive eligibility and another for time in grade: Competitive Eligibility: Submit an SF-50 that demonstrates your current or previous appointment to a permanent or conditional competitive service position, including your current or highest grade level, career or career conditional tenure and status in the competitive service, or proof of permanent appointment if applying based on an interchange agreement.
Security Operations Center (SOC) Chief Revolutional, LLCSecurity Operations Center (SOC) ChiefSuitland, MD$175,000–$235,000 / yearThe core challenge: sustaining a high-performing SOC across continuous cyber defense and incident response operations — managing program delivery, leading Information Security GAP Analysis, and commanding incident response efforts — all within a classified, government-controlled environment where execution quality and stakeholder trust are non-negotiable. You operate in full alignment with the NICE Cybersecurity Workforce Framework across the Cyber Defense Analyst (PR-CDA-001) and Cyber Defense Incident Responder (PR-CIR-001) work roles, and you ensure your team meets all applicable role-based training requirements.
Personnel Vetting (PV) Specialist Watermark Risk Management InternationalPersonnel Vetting (PV) SpecialistWashington, DC$60,000–$130,000 / yearMultiple considerations are taken into account when determining the final salary/hour rate, including but not limited to, Contract Wage Determination, education and certifications, relevant work experience, related skills and competencies, as well as Federal Government Contract Labor categories. Personnel Vetting (PV) Specialist In this role you will be part of a federal agency team that provides personnel security program support for the vetting, investigation, and adjudication of individuals seeking access to federal employment, national security information, or sensitive positions.
Federal Travel Subject Matter Expert - Remote BETA Systems InternationalFederal Travel Subject Matter Expert - RemoteWashington D.C, DCRemoteThe position will primarily support the Agency's current electronic travel environment, E2 Solutions (ETS2) , and will assist with the anticipated transition to Go.gov , the government-wide travel system managed by the General Services Administration (GSA).The ideal candidate will have demonstrated experience with federal government travel , strong knowledge of the Federal Travel Regulation (FTR) , and experience working with electronic travel management systems. The SME will serve as the senior functional resource for federal travel processing, electronic travel systems, travel policies and procedures, workflow management, customer support, training, reporting, and related travel-system transition activities under this contract.
Senior Project Support Specialist - ESD Earth Action, NASA HQ ASRC Federal Holding CompanySenior Project Support Specialist - ESD Earth Action, NASA HQWashington, DCWorking closely with the Director, Deputy Director, Program Executives, Program Scientists, civil servants, and cross-functional stakeholders, the successful candidate will coordinate organizational activities, facilitate executive communications, manage complex administrative operations, and contribute to the successful execution of NASAs Earth Action Element initiatives. This position serves as a trusted business partner to Earth Action leadership by coordinating executive operations, organizational priorities, strategic communications, travel management, program administration, and mission support activities.
Video Services Installation Technician Evolver IncVideo Services Installation TechnicianFort Belvoir, VAWe help customers secure critical systems, modernize enterprise technology, and solve complex operational challenges through integrated technology capabilities spanning cybersecurity, enterprise IT infrastructure, cloud, software development, data analytics, legal technology and eDiscovery, applied AI, and electronic security systems. Evolver is seeking a Video Services Installation Technician to provide installation, integration, and sustainment support for enterprise audiovisual (AV) and unified communications systems.
NewEnterprise Asset Management Specialist Department of the Treasury, USEnterprise Asset Management SpecialistWashington, DC$102,415–$158,322 / yearServes as an enterprise-wide asset/property manager responsible for implementing portfolio management practices; maintaining enterprise asset data and systems, ensuring visibility and accountability; analyzing lifecycle costs, utilization, and risk; coordinating across Treasury bureaus; overseeing the mover contract, and recommending actions that improve stewardship, compliance, and value for money. Specialized experience is defined as experience meeting both of the first two requirements and one of the remaining two: Manages or leads the planning, development, administration, and governance of personal property, asset, or fleet management programs to ensure execution and compliance with regulatory requirements and to support organizational decision-making and program effectiveness.
NewSupervisory IT Program Manager Department of the Treasury, USSupervisory IT Program ManagerWashington, DC$169,279–$197,200 / yearAs a Supervisory IT Program Manager, you will be serving as a technical expert on IT infrastructure (telecommunications, operating systems, servers, office automation platforms, peripherals, commercial-off-the-shelf (COTS) products, databases, and applications). It is suggested that you preview the online questionnaire, to ensure that your resume thoroughly describes how your skills and experience align to the criteria defined in the "Qualifications" section of this announcement and support your responses to the online questionnaire.
Support Services Specialist U.S. Department of Veterans AffairsSupport Services SpecialistWashington, DC$74,678–$97,087 / yearIn order to qualify for this position you must have: Specialized Experience: One (1) year of specialized experience equivalent to at least the next lower level in the normal line of progression that demonstrated knowledge of the methods and procedures for providing or performing a variety of functions and services applicable to the position to be filled; ability to plan, organize, and control work involving diverse activities; ability to gain cooperation and coordinate the work of others; and skill in oral and written communications. Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Senior Manager, Customer Service (Dentaquest) Sun Life FinancialSenior Manager, Customer Service (Dentaquest)Baltimore, MD$64,700–$97,100 / yearServes as a key operational liaison across Workforce Management, Learning and Development, Quality Assurance, Client Engagement, Information Technology, vendor partners, and business leadership to support service delivery, incident response, technology readiness, and implementation of new tools and processes. Provides leadership for frontline production teams and managers, monitors operational performance against service level and contractual expectations, and drives continuous improvement in quality, accuracy, call routing, knowledge management, and customer experience.
Senior Manager, Customer Service (DentaQuest) Sun Life Financial IncSenior Manager, Customer Service (DentaQuest)Baltimore, MD$64,700–$97,100 / yearServes as a key operational liaison across Workforce Management, Learning and Development, Quality Assurance, Client Engagement, Information Technology, vendor partners, and business leadership to support service delivery, incident response, technology readiness, and implementation of new tools and processes. Provides leadership for frontline production teams and managers, monitors operational performance against service level and contractual expectations, and drives continuous improvement in quality, accuracy, call routing, knowledge management, and customer experience.
NewLegal Administrative Specialist (Contact Representation) U.S. Department of Veterans AffairsLegal Administrative Specialist (Contact Representation)Washington, DC$67,970–$88,356 / yearThe incumbent may have contacts in-person or via telephone, email, video, or chat with the public for the purposes of (1) advising and providing information on benefits and rights; (2) explaining pertinent legal provisions, regulations, and related administrative practices and their application to specific cases; and (3) assisting individuals regarding how best to provide needed documents and evidence required, and/or (4) initiating inquiries to resolve errors, delays, or other problems in obtaining benefits. CUSTOMER SERVICE: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
NewLegal Administrative Specialist (Contact Rep) U.S. Department of Veterans AffairsLegal Administrative Specialist (Contact Rep)Washington, DC$67,970–$88,356 / yearCUSTOMER SERVICE: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Specialized Experience: One year of specialized experience (equivalent to the GS-09 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSAs) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization.
IT Service Desk Lead Nova DineIT Service Desk LeadWashington, District of Columbia$135,000–$165,000 / yearThis role manages operational support activities across Tier 0, Tier 1, and coordinated Tier 2 support functions while ensuring delivery of high-quality customer service, incident resolution, and operational performance in accordance with contract requirements and ITIL best practices. The compensation range listed for this position represents the good faith salary range Diné Development Corporation (DDC) and its subsidiaries reasonably expect to pay for the role, in accordance with applicable state and local pay transparency laws.
Senior Manager Federal Strategy W.W. Grainger IncSenior Manager Federal StrategyLanham, MD$124,200–$207,000 / yearWith benefits starting on day one, our programs provide choice and flexibility to meet team members individual needs, including: Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing. By ensuring offers are compliant, operationally ready, and positioned for strong adoption, you will continuously refine performance through customer and sales team engagement, market insights, analytics, and structured measurements to ultimately deliver measurable revenue, margin, and share growth within Grainger's Federal Government business.
Senior Program Officer Counterpart BrandSenior Program OfficerArlington, VirginiaSupport, monitor and evaluate program performance through regular tracking of financial and programmatic reports, M&E data, and communication with the field teams: Monitor program finances and monthly pipelines, and provide guidance to field teams concerning program expenditures, and budget projections working closely with HQ Finance Officer and field grants and finance managers; Review and evaluate program work plans, program performance and evaluation plans; ensure their timely implementation; Review and evaluate quarterly and final program reports. Monitor the grant making and management cycle: Ensure that RFAs are strategically designed to contribute to the overall programmatic goal; Review sub-recipient grant packages for quality control before they are send for signature; Review the grant tracker to ensure timely reporting on payment disbursements; Ensure the cost share requirement is met (if applicable) and booked appropriately; Ensure teams are in compliance with the new DoA protocol, approval processes and thresholds.
Supervisory IT Cybersecurity Specialist (INFOSEC) U.S. Department of CommerceSupervisory IT Cybersecurity Specialist (INFOSEC)Washington, DC$169,279–$197,200 / yearA copy of your RIF separation notice, notice of proposed removal for declining a directed geographic relocation outside of the local commuting area, notice of disability annuity termination, certification from your former agency that it cannot place you after your recovery from a work-related compensable injury; or certification from the National Guard Bureau or Military Department that you are eligible for disability retirement. A copy of your RIF separation notice, notice of proposed removal for declining a directed geographic relocation outside of the local commuting area; a Certificate of Expected Separation (CES); or certification that you are in a surplus organization or occupation (this could be a position abolishment letter, a notice of eligibility for discontinued service retirement, or similar notice); 2.
NewInventory Management Specialist (Customer Support Spec) U.S. Department of DefenseInventory Management Specialist (Customer Support Spec)Fort Belvoir, VA$74,678–$97,087 / yearFOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. Combination: Combinations of successfully completed post-high school education and experience may be used to meet total qualification requirements for grade levels GS-11 and may be computed by first determining the applicants total qualifying experience as a percentage of the experience required for the grade level; then determining the applicants education as a percentage of the education required for the grade level; and then adding the two percentages.
Financial Grants Management Analyst (supporting NOAA) ASRC Federal Holding CompanyFinancial Grants Management Analyst (supporting NOAA)Silver Spring, MDData Networks, Inc (DNC), a subsidiary of ASRC Federal Holding Company, is currently recruiting for a Financial Grants Management Analyst to support a federal government client located in Silver Spring, MD. The duties for this role include, but are not limited to: Perform Program Officer functions for NESDIS financial assistance awards, including pre- and post-award activity, progress reports, and correspondence.