Quickly provide Level II and Level III technical advice/support, installation/configuration, troubleshooting assistance, and problem resolution for PCs (both laptops and desktops), printers, applications, smartphones, mobile devices, telephones, remote access, and document transfers through all Service Desk support channels. This position provides expert-level, white-glove technical support and instruction to firm lawyers and professional staff and prioritizes understanding their needs and workflows to enhance efficiency and client service.