Experience and Education: Two years in a fast-paced customer service environment where warmth and compassion were developed Previous reception experience helpful Some college classes preferred, or equivalent Special Skills: Warmth, compassion, empathy Diplomacy under pressure Ability to multi-task, prioritizes tasks, and differentiates level of importance High level of communication and listening skill Cultural sensitivity to the diverse community that Rose Hills serves Basic PC skill with MSWord, Excel, and Outlook HMIS familiarity Bilingual a plus Working Environment: Work seated for most of the day in a carpeted, air-conditioned reception area where grieving families come to make arrangements for their deceased loved ones. Physical Requirements: Sit in reception area for most of the working day Answer a continual stream of phone calls Lift up to approximately 40lbs (clothing, garment bags, and coffee maker) Equipment / Machines Operated: Multi-line telephone console HMIS PC and printer Copier Fax machine Coffee brewer Compensation: $20.00/hr - $22.50/hr Exact compensation may vary based on skills, experience, and location.