Partner with EVP, Client Management lead in the profitability for the portfolio Ensure team is trained on all aspects of Influential ways of working and client management processes Implement training and development with action plans for each employee on team Have a client first mindset, see challenges, roadblocks, opportunities and pivots needed to support the day to day work Partner with SVP, Client Management lead to develop and lead client reviews, QBRs, milestone campaigns in support of excellence Monitor and track client's performance objectives for all their existing initiatives to ensure program goals are being met/exceeded Work with teams to ensure the client develops trust in the portfolio team by overseeing client outputs and communication Ensure team is managing monthly billing reconciliation process and communicate to SVP, Groupe each month Stay apprised of industry trends and client verticals Qualifications Being a Senior Vice President, Client Solutions requires: 10+ years of experience working in a digital or advertising environment required Excellent engagement and negotiation skills across, client management, expectation management, and conflict resolution Experience and/or aptitude for working in a startup environment Exceptional organizational skills with the ability to handle multiple clients and priorities with discretion Excellent written and verbal communication skills including the ability to interact professionally with external and internal clients Thrives within a dynamic and evolving environment, competent at generating process and structure as needed to best activate the team Knowledgeable of all major social platforms including Instagram, Facebook, Pinterest, TikTok, Twitter, YouTube Insatiable curiosity and drive to learn and stay up to date on the latest trends and innovations in the social, influencer, and commerce space Additional information Our Publicis Groupe motto "Viva La Différence" means we're better together, and we believe that our differences make us stronger. Utilizing a network of over 1,000,000 social media influencers as a tactic for distribution, Influential runs both native and paid campaigns on Facebook, Instagram, Snapchat, Twitter, and YouTube for Fortune 500 brands including Walmart, McDonald's, Pepsi, Nestlé, General Mills, Toyota, Samsung, Sony Pictures and many more.