UNKNOWN

FEED

The General Manager leads by example, fostering a positive and professional work environment while ensuring the restaurant consistently delivers exceptional hospitality, high-quality food and beverage, and efficient service. Achieve annual and quarterly financial goals including sales, food cost, labor cost, and profitability targets.

General Manager Job DescriptionJob SummaryThe General Manager is responsible for the overall leadership, performance, and operational success of the restaurant. This role oversees all front-of-house and back-of-house operations, including staff development, financial performance, guest experience, facility maintenance, and adherence to company standards.The General Manager leads by example, fostering a positive and professional work environment while ensuring the restaurant consistently delivers exceptional hospitality, high-quality food and beverage, and efficient service.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.Essential ResponsibilitiesLeadership & Team Development<ul><li>Lead, coach, and develop all managers, key employees, and hourly staff</li><li>Conduct regular one-on-one meetings with managers and key employees</li><li>Foster a positive, team-oriented work environment focused on hospitality and service excellence</li><li>Handle major employee misconduct and support managers in addressing minor performance concerns</li><li>Ensure all employees maintain required food safety and alcohol service certifications</li><li>Develop and mentor future leadership candidates through internal development programs</li><li>Support hiring, training, and retention of staff across all restaurant departments</li></ul>Operations Management<ul><li>Oversee daily restaurant operations across Front of House, Back of House, and Brewery operations (where applicable)</li><li>Monitor and maintain high standards for food quality, beverage quality, and service execution</li><li>Conduct regular line checks and floor supervision to ensure operational consistency</li><li>Lead daily shift meetings and communicate operational priorities to staff</li><li>Maintain proper staffing levels and approve staff schedules based on forecasted business levels</li><li>Ensure accurate execution of service standards and operational procedures</li></ul>Guest Experience<ul><li>Maintain a strong presence on the floor during service periods</li><li>Perform regular table visits and guest interactions to ensure satisfaction</li><li>Address guest concerns or service issues promptly and professionally</li><li>Promote a culture focused on hospitality and guest satisfaction</li></ul>Financial Performance<ul><li>Achieve annual and quarterly financial goals including sales, food cost, labor cost, and profitability targets</li><li>Review and approve operational budgets and forecasts</li><li>Evaluate staffing and purchasing needs based on projected sales</li><li>Monitor inventory usage and ensure effective cost control practices</li><li>Support banquet and event operations to ensure proper pricing, staffing, and execution</li></ul>Facility & Safety Management<ul><li>Ensure the restaurant facility, equipment, and property are well maintained, clean, and in good repair</li><li>Conduct regular walkthroughs of the building and property to maintain cleanliness and operational readiness</li><li>Ensure proper sanitation, safety, and health code compliance at all times</li><li>Coordinate timely repairs and maintenance with vendors and service providers</li><li>Maintain proper security procedures for the restaurant</li></ul>Administrative Responsibilities<ul><li>Manage daily administrative tasks including cash handling, shift preparation, and closing procedures</li><li>Ensure accurate completion of operational reports and checklists</li><li>Oversee employee documentation and training records</li><li>Utilize restaurant systems and technology to support operations and reporting</li><li>Maintain company marketing and promotional standards for restaurant initiatives and events</li></ul>Operational SupportThe General Manager must be able to support all operational positions when necessary to ensure smooth restaurant operations. This may include assisting in roles such as:<ul><li>Server</li><li>Server Assistant</li><li>Host</li><li>Bartender</li><li>Expo / Food Runner</li></ul>Physical RequirementsThe physical demands listed below are representative of those required to perform the essential functions of this position.<ul><li>Ability to stand and walk for extended periods of time</li><li>Ability to move quickly and safely in a fast-paced restaurant environment</li><li>Ability to lift and carry items up to approximately 25 pounds when necessary</li><li>Frequent bending, reaching, and lifting while assisting with operational tasks</li><li>Ability to climb stairs or step stools where applicable</li></ul>Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.Qualifications<ul><li>Strong leadership and team development skills</li><li>Experience managing restaurant operations and staff performance</li><li>Ability to navigate restaurant operational systems including POS, scheduling, reservation, and communication platforms</li><li>Ability to obtain and maintain ServSafe Manager Certification</li><li>Ability to obtain and maintain required alcohol service certifications</li><li>Valid driver’s license that meets company guidelines</li><li>Intermediate math and financial management skills</li><li>Strong organizational and time management skills</li><li>Proficiency in Microsoft Office (Excel, Word, Outlook)</li><li>Excellent verbal and written communication skills</li><li>Ability to multitask and prioritize in a fast-paced environment</li><li>Ability to maintain a professional and positive working environment</li><li>Commitment to maintaining high standards of sanitation, safety, and operational excellence</li></ul>Communication & Language Skills<ul><li>Ability to read, write, and communicate effectively in English</li><li>Ability to communicate clearly with employees, vendors, guests, and management</li><li>Ability to respond to questions and provide direction verbally and in writing</li></ul>

Iron Hill Brewery & Restaurant - Rightlane LLC

General Manager - Iron Hill Brewery & Restaurant

Administrative Skills

Bartending

Brewing

Budgeting

Coaching

Communication Skills

Cost Control

Driver's License

Employee Retention

English Language

Establish Priorities

Facilities Management

Facilities and Maintenance

Financial Management

Financial Mathematics

Food Quality

Food Safety

Food and Beverage Industry

Forecasting

Leadership

Lift/Move 25 Pounds

Maintenance Services

Marketing

Mentoring

Microsoft Excel

Microsoft Office

Microsoft Outlook

Microsoft Word

Multitasking

Needs Assessment

Operational Audit

Operational Communications

Operational Support

Operations

Operations Management

Operations Processes

Organizational Skills

Physical Demands

Point of Sale (POS) Systems

Presentation/Verbal Skills

Pricing

Profit & Loss

Purchasing/Procurement

Restaurant

Safety Codes

Safety Compliance

Safety Standards

Sales

Sales Forecasting

Sanitation

ServSafe Certification

Staff Development

Staff Training

Team Building

Team Player

Technical Operations

Technical Support

Time Management

Writing Skills

clearcompany

Prepare the restaurant for each shift including counting cash drawers, writing floor charts, assessing staffing needs, and reviewing daily specials. This position plays a key role in building a positive team culture, maintaining operational efficiency, and delivering an exceptional guest experience every day.

FOH Manager Job DescriptionJob SummaryThe Front of House Manager is responsible for supporting the General Manager in the overall daily operation of the restaurant. This role oversees front-of-house service execution, coaches and develops hourly staff, manages shift-level administrative duties, and ensures that Iron Hill’s standards of hospitality, food quality, and service are consistently upheld.Managers lead by example on the floor, acting as the primary point of contact for staff and guests during their shifts. This position plays a key role in building a positive team culture, maintaining operational efficiency, and delivering an exceptional guest experience every day.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.Essential ResponsibilitiesShift Leadership & Service Execution<ul><li>Lead and manage all front-of-house operations during assigned shifts</li><li>Conduct pre-shift line-ups to communicate priorities, specials, and service expectations</li><li>Maintain a strong and active presence on the floor throughout service</li><li>Read the floor continuously to identify service gaps, support staff, and ensure smooth table flow</li><li>Manage the expediting and food running process to ensure quality, accuracy, and timely delivery</li><li>React constructively and efficiently to unexpected challenges during service</li><li>Inspect the interior and exterior of the building throughout the shift for cleanliness and operational readiness</li></ul>Team Coaching & Development<ul><li>Coach and manage the performance of servers, hosts, server assistants, and other front-of-house staff</li><li>Provide timely, specific, and constructive feedback to hourly employees</li><li>Support the hiring process by participating in interviews; hiring recommendations for direct reports will be afforded particular weight</li><li>Recommend employee discipline or changes in employment status as needed; such recommendations will be afforded particular weight</li><li>Participate in and support hourly service training systems</li><li>Support staff retention by fostering a positive, team-oriented work environment</li></ul>Guest Experience<ul><li>Maintain consistent guest interaction throughout each shift including table visits and service check-ins</li><li>Address guest concerns or service issues promptly and professionally</li><li>Promote a culture of hospitality and ensure every guest leaves with a positive impression</li><li>Identify and respond to gaps in service performance in real time</li></ul>Administrative & Operational Duties<ul><li>Prepare the restaurant for each shift including counting cash drawers, writing floor charts, assessing staffing needs, and reviewing daily specials</li><li>Complete closing procedures including administrative duties, cash drawer reconciliation, and securing the restaurant</li><li>Perform employee cash outs and accurately maintain daily cash out documentation</li><li>Complete all required daily checklists and operational reports</li><li>Conduct safety and sanitation walkthroughs each shift</li><li>Assist with inventory, ordering, and cost and labor control</li><li>Support schedule writing and posting as needed</li><li>Coordinate repair and maintenance needs and communicate with vendors or management as appropriate</li><li>Utilize restaurant POS, scheduling, reservation, and communication systems effectively</li><li>Support execution planning up to two weeks in advance</li></ul>Financial Responsibilities<ul><li>Monitor and support budgeted goals for direct operating costs, liquor and wine inventory, and merchandise inventory</li><li>Practice and enforce cost control measures across labor and product usage</li></ul>Operational SupportManagers must be able to support all operational positions when necessary to ensure smooth restaurant operations. This may include assisting in roles such as:<ul><li>Server</li><li>Server Assistant</li><li>Host</li><li>Bartender</li><li>Expo / Food Runner</li></ul>Physical RequirementsThe physical demands listed below are representative of those required to perform the essential functions of this position.<ul><li>Ability to stand and walk for extended periods of time (6+ hours per shift)</li><li>Ability to move quickly and safely in a fast-paced restaurant environment</li><li>Ability to lift and carry items up to approximately 25–40 pounds, including office supplies, plates, and service equipment</li><li>Occasional lifting and moving of chairs, booster seats, highchairs, and tables</li><li>Frequent reaching, firm grasping, and fine manipulation throughout service</li><li>Ability to push and pull brooms, mops, and cleaning equipment as needed</li><li>Ability to climb stairs and step stools where applicable</li></ul>Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.Qualifications<ul><li>Prior restaurant management or supervisory experience preferred</li><li>Ability to obtain and maintain ServSafe Manager Certification</li><li>Ability to obtain and maintain required alcohol service certifications</li><li>Ability to navigate restaurant POS, scheduling, reservation, and communication systems</li><li>Demonstrated ability to implement tactical decision making and problem-solve in on-the-spot situations</li><li>Successful completion of all required product testing for the role</li><li>Basic math skills and accurate cash handling</li><li>Ability to lift 25 lbs over the waist</li><li>Strong organizational skills and ability to maintain a clean and efficient work environment</li><li>Understanding of sanitation and safety procedures</li><li>Ability to work within Iron Hill time standards of service</li><li>Commitment to avoiding waste and respecting company property</li><li>Friendly and professional interactions with guests and team members</li><li>Ability to create a positive, hospitable, and team-oriented work environment</li><li>Excellent communication skills with the ability to interact effectively with a wide variety of people</li><li>Detail-oriented with the ability to prioritize tasks and manage multiple responsibilities simultaneously</li></ul>Communication & Language Skills<ul><li>Ability to read, write, and communicate effectively in English</li><li>Ability to communicate clearly with employees, vendors, and guests both verbally and in writing</li><li>Ability to respond to questions and provide direction effectively across all interactions</li></ul>

Front of House Manager - Iron Hill Brewery & Restaurant

Budget Management

Cleaning Equipment

Communication Systems

Detail Oriented

Disciplinary Action

Equipment Maintenance/Repair

Food Services

Mathematics

People Management

Performance Management

Problem Solving Skills

Product Testing

Reconciliation

Safety Process

Schedule Development

Staff Requirements

Team Lead/Manager

Variable Costs

The Business Office Manager (BOM) for a Skilled Nursing, Long-Term Care Healthcare setting is responsible for overseeing the daily financial and administrative operations of the facility's business office. The BOM plays a critical role in maintaining financial performance, revenue cycle integrity, and exceptional customer service for residents, families, payors, and external partners.

<h3>The Opportunity:</h3>The Business Office Manager (BOM) for a Skilled Nursing, Long-Term Care Healthcare setting is responsible for overseeing the daily financial and administrative operations of the facility's business office. This role ensures accurate census management, billing, collections, cash controls, insurance verification, reimbursement processes, and regulatory compliance. The BOM plays a critical role in maintaining financial performance, revenue cycle integrity, and exceptional customer service for residents, families, payors, and external partners.<h3> Key Responsibilities</h3>Census Management & Daily Revenue Operations<ul class="editor-list-ul"><li class="editor-listitem" dir="ltr" value="1">Manage and reconcile daily census activity to ensure accuracy of admissions, discharges, transfers, payer changes, and room moves.</li><li class="editor-listitem" dir="ltr" value="2">Utilize PCC Dashboard to review and validate census data.</li><li class="editor-listitem" dir="ltr" value="3">Verify insurance coverage, eligibility, benefit periods, and dates used.</li><li class="editor-listitem" dir="ltr" value="4">Enter and maintain authorizations timely and accurately.</li><li class="editor-listitem" dir="ltr" value="5">Process all payor changes in billing systems and census records.</li><li class="editor-listitem" dir="ltr" value="6">Maintain and update census spreadsheets and internal tracking reports.</li><li class="editor-listitem" dir="ltr" value="7">Complete PA Health and Wellness reporting requirements accurately and on time.</li><li class="editor-listitem" dir="ltr" value="8">Conduct 72-hour insurance reviews for all new admissions to confirm coverage and reimbursement opportunities.</li></ul>Cash Management & Deposits<ul class="editor-list-ul"><li class="editor-listitem" dir="ltr" value="1">Prepare and process daily deposits.</li><li class="editor-listitem" dir="ltr" value="2">Complete Bankwell check deposits accurately and timely.</li><li class="editor-listitem" dir="ltr" value="3">Reconcile and process Sola transactions.</li><li class="editor-listitem" dir="ltr" value="4">Enter manual care costs in RFMS when required.</li><li class="editor-listitem" dir="ltr" value="5">Maintain internal controls related to cash receipts and deposits.</li></ul>Billing & Collections<ul class="editor-list-ul"><li class="editor-listitem" dir="ltr" value="1">Oversee collections for Private Pay and PL accounts while maintaining 95%+ collection performance.</li><li class="editor-listitem" dir="ltr" value="2">Review monthly resident statements and invoices for accuracy prior to distribution.</li><li class="editor-listitem" dir="ltr" value="3">Ensure timely mailing or electronic delivery of monthly bills.</li><li class="editor-listitem" dir="ltr" value="4">Conduct collection calls for past due accounts professionally and consistently.</li><li class="editor-listitem" dir="ltr" value="5">Coordinate magistrate filings and court-related collection actions when necessary.</li><li class="editor-listitem" dir="ltr" value="6">Manage guardianship-related account matters and communication.</li><li class="editor-listitem" dir="ltr" value="7">Process approved refund requests within 30 days.</li><li class="editor-listitem" dir="ltr" value="8">Maintain aging reports and execute collection strategies to reduce outstanding AR.</li></ul>Triple Check & Billing Compliance<ul class="editor-list-ul"><li class="editor-listitem" dir="ltr" value="1">Participate in Triple Check process to ensure accurate billing prior to claim submission.</li><li class="editor-listitem" dir="ltr" value="2">Review UB claims for completeness, accuracy, payer compliance, and supporting documentation.</li><li class="editor-listitem" dir="ltr" value="3">Resolve billing discrepancies before submission.</li><li class="editor-listitem" dir="ltr" value="4">Collaborate with clinical and admissions teams to support clean claims and timely reimbursement.</li></ul>Utilization Review (UR)<ul class="editor-list-ul"><li class="editor-listitem" dir="ltr" value="1">Conduct weekly Utilization Review meetings/processes.</li><li class="editor-listitem" dir="ltr" value="2">Monitor payer coverage, authorizations, continued stay criteria, and reimbursement opportunities.</li><li class="editor-listitem" dir="ltr" value="3">Coordinate with clinical leadership to ensure documentation supports skilled coverage.</li></ul>Leadership & Administration<ul class="editor-list-ul"><li class="editor-listitem" dir="ltr" value="1">Supervise business office staff as assigned.</li><li class="editor-listitem" dir="ltr" value="2">Train team members on billing systems, collections procedures, and customer service standards.</li><li class="editor-listitem" dir="ltr" value="3">Maintain resident trust accounts, if applicable.</li><li class="editor-listitem" dir="ltr" value="4">Ensure confidentiality of financial and resident information.</li><li class="editor-listitem" dir="ltr" value="5">Support audits, month-end close, and special financial projects.</li><li class="editor-listitem" dir="ltr" value="6">Promote a professional, service-oriented environment for residents and families.</li></ul><h3>Qualifications</h3><ul class="editor-list-ul"><li class="editor-listitem" dir="ltr" value="1">High school diploma required; Associate's or Bachelor's degree preferred in Business, Accounting, Healthcare Administration, or related field.</li><li class="editor-listitem" dir="ltr" value="2">Minimum 3 years of Business Office, Billing, Accounts Receivable, or Revenue Cycle experience in Skilled Nursing, Long-Term Care, or Healthcare setting required.</li><li class="editor-listitem" dir="ltr" value="3">Prior supervisory experience preferred.</li><li class="editor-listitem" dir="ltr" value="4">Strong knowledge of Medicare, Medicaid, Managed Care, Private Pay billing, and collections.</li><li class="editor-listitem" dir="ltr" value="5">Experience with PCC, RFMS, and healthcare billing systems preferred.</li><li class="editor-listitem" dir="ltr" value="6">Understanding of UB claims, Triple Check, and census management required.</li></ul><h3>Required Skills</h3><ul class="editor-list-ul"><li class="editor-listitem" dir="ltr" value="1">Strong analytical and organizational skills</li><li class="editor-listitem" dir="ltr" value="2">High attention to detail and accuracy</li><li class="editor-listitem" dir="ltr" value="3">Knowledge of reimbursement and revenue cycle processes</li><li class="editor-listitem" dir="ltr" value="4">Effective communication and collections skills</li><li class="editor-listitem" dir="ltr" value="5">Ability to manage multiple deadlines</li><li class="editor-listitem" dir="ltr" value="6">Professional handling of sensitive financial matters</li><li class="editor-listitem" dir="ltr" value="7">Strong Excel and reporting skills</li><li class="editor-listitem" dir="ltr" value="8">Problem-solving and follow-through mindset</li></ul><h3>Performance Expectations</h3><ul class="editor-list-ul"><li class="editor-listitem" dir="ltr" value="1">Maintain census and billing accuracy above established standards</li><li class="editor-listitem" dir="ltr" value="2">Achieve 95%+ collections on applicable accounts</li><li class="editor-listitem" dir="ltr" value="3">Ensure deposits are completed daily and accurately</li><li class="editor-listitem" dir="ltr" value="4">Submit clean claims timely</li><li class="editor-listitem" dir="ltr" value="5">Process refunds within 30 days</li><li class="editor-listitem" dir="ltr" value="6">Maintain regulatory and payor compliance standards</li></ul><h3> </h3>

Limitlessli

Business Office Manager - Skilled Nursing, Long-Term Care Healthcare

Accounting Close

Accounts Receivable

Analysis Skills

Bill of Materials (BOM)

Billing

Cash Management

Credit and Collections

Customer Support/Service

Data Quality

Documentation

Financial Administration

Financial Operations

Follow Through

Healthcare

Healthcare Administration

High School Diploma

Insurance

Long-Term Care

Maintain Compliance

Managed Care

Medicaid

Medical Billing

Medicare

Nursing

Nursing Management

Office Management

Past Due Accounts

Regulatory Compliance

Reimbursement

Reporting Dashboards

Reporting Skills

Revenue Management

Spreadsheets

Support Documentation

Transaction Processing/Management

Utilization Management

BreezyHR

The BOM plays a critical role in maintaining financial performance, revenue cycle integrity, and exceptional customer service for residents, families, payors, and external partners. Minimum 3 years of Business Office, Billing, Accounts Receivable, or Revenue Cycle experience in Skilled Nursing, Long-Term Care, or Healthcare setting required.

The Opportunity:The Business Office Manager (BOM) is responsible for overseeing the daily financial and administrative operations of the facility's business office. This role ensures accurate census management, billing, collections, cash controls, insurance verification, reimbursement processes, and regulatory compliance. The BOM plays a critical role in maintaining financial performance, revenue cycle integrity, and exceptional customer service for residents, families, payors, and external partners.Key ResponsibilitiesCensus Management & Daily Revenue Operations<ul><li>Manage and reconcile daily census activity to ensure accuracy of admissions, discharges, transfers, payer changes, and room moves.</li><li>Utilize PCC Dashboard to review and validate census data.</li><li>Verify insurance coverage, eligibility, benefit periods, and dates used.</li><li>Enter and maintain authorizations timely and accurately.</li><li>Process all payor changes in billing systems and census records.</li><li>Maintain and update census spreadsheets and internal tracking reports.</li><li>Complete PA Health and Wellness reporting requirements accurately and on time.</li><li>Conduct 72-hour insurance reviews for all new admissions to confirm coverage and reimbursement opportunities.</li></ul>Cash Management & Deposits<ul><li>Prepare and process daily deposits.</li><li>Complete Bankwell check deposits accurately and timely.</li><li>Reconcile and process Sola transactions.</li><li>Enter manual care costs in RFMS when required.</li><li>Maintain internal controls related to cash receipts and deposits.</li></ul>Billing & Collections<ul><li>Oversee collections for Private Pay and PL accounts while maintaining 95%+ collection performance.</li><li>Review monthly resident statements and invoices for accuracy prior to distribution.</li><li>Ensure timely mailing or electronic delivery of monthly bills.</li><li>Conduct collection calls for past due accounts professionally and consistently.</li><li>Coordinate magistrate filings and court-related collection actions when necessary.</li><li>Manage guardianship-related account matters and communication.</li><li>Process approved refund requests within 30 days.</li><li>Maintain aging reports and execute collection strategies to reduce outstanding AR.</li></ul>Triple Check & Billing Compliance<ul><li>Participate in Triple Check process to ensure accurate billing prior to claim submission.</li><li>Review UB claims for completeness, accuracy, payer compliance, and supporting documentation.</li><li>Resolve billing discrepancies before submission.</li><li>Collaborate with clinical and admissions teams to support clean claims and timely reimbursement.</li></ul>Utilization Review (UR)<ul><li>Conduct weekly Utilization Review meetings/processes.</li><li>Monitor payer coverage, authorizations, continued stay criteria, and reimbursement opportunities.</li><li>Coordinate with clinical leadership to ensure documentation supports skilled coverage.</li></ul>Leadership & Administration<ul><li>Supervise business office staff as assigned.</li><li>Train team members on billing systems, collections procedures, and customer service standards.</li><li>Maintain resident trust accounts, if applicable.</li><li>Ensure confidentiality of financial and resident information.</li><li>Support audits, month-end close, and special financial projects.</li><li>Promote a professional, service-oriented environment for residents and families.</li></ul>Qualifications<ul><li>High school diploma required; Associate's or Bachelor's degree preferred in Business, Accounting, Healthcare Administration, or related field.</li><li>Minimum 3 years of Business Office, Billing, Accounts Receivable, or Revenue Cycle experience in Skilled Nursing, Long-Term Care, or Healthcare setting required.</li><li>Prior supervisory experience preferred.</li><li>Strong knowledge of Medicare, Medicaid, Managed Care, Private Pay billing, and collections.</li><li>Experience with PCC, RFMS, and healthcare billing systems preferred.</li><li>Understanding of UB claims, Triple Check, and census management required.</li></ul>Required Skills<ul><li>Strong analytical and organizational skills</li><li>High attention to detail and accuracy</li><li>Knowledge of reimbursement and revenue cycle processes</li><li>Effective communication and collections skills</li><li>Ability to manage multiple deadlines</li><li>Professional handling of sensitive financial matters</li><li>Strong Excel and reporting skills</li><li>Problem-solving and follow-through mindset</li></ul>Performance Expectations<ul><li>Maintain census and billing accuracy above established standards</li><li>Achieve 95%+ collections on applicable accounts</li><li>Ensure deposits are completed daily and accurately</li><li>Submit clean claims timely</li><li>Process refunds within 30 days</li><li>Maintain regulatory and payor compliance standards</li></ul>

Business Office Manager - SNF

OTHER

You will own fleet lifecycle from upfitting to disposition, manage enterprise vendor relationships, and partner with Operations, Warehouse, Procurement, and senior leadership to keep field crews moving. 5+ years in fleet and/or logistics operations with at least 3 years in management role overseeing large-scale operations (1,000+ vehicle fleets preferred).

Overview:
Flagger Force, an industry leader in traffic control, is currently hiring a Fleet Operations Manager. This position will be based out of our Operations Services Center located in Hummelstown, PA. The Fleet Operations Manager provides strategic oversight, optimization, and lifecycle management of Flagger Force’s 3,000+ vehicle and asset fleet. This role drives fleet forecasting, cost control, compliance, and operational efficiency while partnering cross-functionally to support the company’s continued growth. The Fleet Operations Manager ensures the fleet is right-sized, cost-effective, safe, and aligned with company performance and branding standards. This is a strategic seat with operations that requires a dynamic approach to meeting our growing business demands. You will own fleet lifecycle from upfitting to disposition, manage enterprise vendor relationships, and partner with Operations, Warehouse, Procurement, and senior leadership to keep field crews moving.

Responsibilities:
Fleet Strategy & Planning<ul><li>Develop and execute fleet forecasting models based on headcount, geographic expansion, and operational demand to ensure optimal fleet sizing</li><li>Evaluate and recommend vehicle types, specifications, and standardization strategies to reduce total cost of ownership</li><li>Contribute to annual budgeting and multi-year fleet planning; lead or support fleet expansion, sustainability, and system upgrade initiatives</li><li>Facilitate asset movement and resource allocation across markets to support field operations</li></ul>Procurement & Vendor Management<ul><li>Partner with corporate procurement to source, evaluate, and negotiate with manufacturers, dealers, and service vendors for favorable pricing and terms</li><li>Oversee strategic vendor relationships for maintenance, repairs, parts, towing, and upfitting; develop and enforce vendor KPIs and SLA accountability</li><li>Manage the full lifecycle of 3,000+ owned, leased, and rented assets — procurement, contract management, upfitting, and disposition</li></ul>Cost Management & Optimization<ul><li>Monitor fleet spending against budget; provide variance analysis and corrective action plans to leadership</li><li>Drive P&L accountability with focus on cost-per-mile and total cost of ownership reduction; oversee Capex planning and ROI analysis</li><li>Maintain registration, licensing, fuel card administration, insurance records, and compliance documentation across all vehicles</li><li>Manage fleet damage and liability programs; oversee the full insurance estimate, repair, and auction process</li></ul>Compliance & Risk Management<ul><li>Ensure all vehicles and equipment comply with state and federal requirements across all operating jurisdictions</li><li>Develop and implement fleet safety programs, incident response procedures, and corrective action plans; lead safety investigations and business continuity planning</li><li>Maintain title and registration paperwork across multiple jurisdictions; conduct regular fleet audits for condition, compliance, and documentation accuracy</li></ul>Data, Systems & Reporting<ul><li>Leverage telematics platforms (Samsara, Element, etc.) to drive data-informed decisions and improve operational performance</li><li>Produce executive-level reports on fleet performance, utilization, cost-per-mile, fuel efficiency, and maintenance trends</li><li>Develop predictive analytics for maintenance scheduling and asset replacement; ensure data integrity and governance across all fleet systems</li></ul>Team Leadership & Development<ul><li>Lead, develop, and hold fleet coordinators, maintenance supervisors, and administrative staff accountable across direct and indirect reporting lines</li><li>Train warehouse and field personnel on fleet programs, telematics, and compliance requirements</li><li>Foster a culture of safety, accountability, and continuous improvement; lead change management for system implementations and process improvement initiatives</li></ul> Key performance indicators you will own fleet uptime (target 95%+), cost-per-mile trends, vendor SLA performance, and asset utilization rates across all locations. WORKING CONDITIONS<ul><li>In-person at Flagger Force’s corporate campus in Hummelstown, PA</li><li>Primarily indoor, climate-controlled office environment</li><li>Occasional regional travel required</li></ul>What Flagger Force Offers:<ul><li>Medical, vision and dental insurance</li><li>401k w/company match</li><li style="text-align:justify">Generous paid time off</li><li>On-site fitness facility</li><li>Paid holidays</li><li>Health savings account</li><li>Company paid benefits (long term disability and basic life/AD&D)</li><li>Employee assistance program</li><li>Tuition and education assistance</li><li>Employee appreciation events</li><li>Giving back to the communities we serve through paid volunteer time off</li><li>Professional development opportunities</li></ul>

Qualifications:
Experience<ul><li>5+ years in fleet and/or logistics operations with at least 3 years in management role overseeing large-scale operations (1,000+ vehicle fleets preferred)</li><li>Proven success managing teams across multiple geographic locations with demonstrated P&L responsibility</li><li>Enterprise-level contract negotiation and vendor management experience</li><li>Background in traffic control, construction, transportation, or a similarly complex field operations environment strongly preferred</li></ul>Technical Skills<ul><li>Advanced proficiency with fleet management and telematics platforms (Samsara, Element, Fleetio, Auto-Integrate, or similar)</li><li>Expert-level data analytics using Excel, Power BI, Grafana, or comparable tools; strong understanding of predictive maintenance and asset lifecycle management</li><li>Knowledge of GPS tracking, route optimization, and emerging fleet technologies; experience with compliance reporting systems</li></ul>Leadership & Regulatory Knowledge<ul><li>Demonstrated ability to lead organizational changes, drive measurable operational improvements, and communicate effectively at the executive level</li><li>Process improvement mindset; Lean Six Sigma certification preferred</li><li>Comprehensive familiarity with DOT, FMCSA, OSHA, and MUTCD; multi-jurisdiction title, registration, and insurance compliance experience</li></ul>Education & Certifications<ul><li>Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or related field</li><li>Valid driver’s license with clean driving record</li><li>Professional fleet, safety, or logistics certifications desirable (NAFA, ASE, CSP); PMP and Lean Six Sigma certifications a plus</li></ul> Flagger Force is an industry leader in traffic control. Utilizing robust technology resources and expertise, we support the nation’s infrastructure, utilities, and other service industries throughout the eastern United States. Flagger Force provides a supportive work environment centered on our organization's values, vision, and mission. The leadership team believes that our most important asset is our employees.  Flagger Force is an Equal Opportunity Employer. Flagger Force's policy is to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, military status, sexual orientation, genetic information, or any other protected status under applicable law. #LI-ONSITE 

Education:
Bachelors Degree

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