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Works with Store Manager to ensure that a schedule is written to provide the desired level of guest service within established labor guides. Assess the Friendliness and Show aspects of each department, identifying performance gaps and other training needs.

Overview:
Come grow with grocery at Kj’s Market! We’re not like other grocery stores – We Create Smiles!  Plus, we’re family-owned and based in the Carolinas since 1922!  Join us where you can create smiles, share your hometown pride, and grow in a fast-paced environment – We need YOU! Benefits for Now and Your Future:<ul style="margin-top:0in"><li>Weekly Pay</li><li>Paid Time Off</li><li>Medical, Dental, Vision</li><li>Short & Long-Term Disability</li><li>Employee Assistance Program</li></ul>RETIREMENT<ul style="margin-top:0in"><li>100% Company Funded Pension</li><li>401K</li></ul> 

Responsibilities:
<ol><li>Observe, evaluate, and coach hosts to deliver friendly, superior customer service which focuses on show. </li><li>Maintain measurement plans and reports to evaluate host, financial and operational effectiveness. </li><li>Conduct training needs assessments to identify performance gaps and provide necessary coaching and feedback. </li><li>Deliver on-the-job training (OJT) programs and materials. </li><li>Drive measurement based continuous improvement of OJT. </li><li>Select, train and develop Guest Service Leaders. </li><li>Assess the Friendliness and Show aspects of each department, identifying performance gaps and other training needs. Provide feedback and partner with the store management team to deliver solutions. </li><li>Manage training activities (OJT, online, etc.) and assess the support needed to drive organizational effectiveness. Provide feedback and partner with the store management team to deliver solutions. </li><li>Manage the hiring processes including sourcing and candidate management. Work with the store management team to ensure interviewing, onboarding and training processes follow established guidelines. </li><li>Complete, review, and maintain all training documentation including OJT, new hire and performance documentation. </li><li>Works with Store Manager to ensure that a schedule is written to provide the desired level of guest service within established labor guides. </li><li>Process guest orders, including performing functions of cashiers or guest service clerks. </li><li>Perform guest service desk functions as needed. </li><li>Ensure that an accurate daily cash count is completed. </li><li>Ensure bank deposits are completed daily according to policy. </li><li>Monitor and analyze audits according to company guidelines. </li><li>Monitor and enforce all Front End policies related to Asset Protection and Shrink Control. </li><li>Ensure the security of the office and store funds. </li><li>Maintain supplies needed for Front End according to budget. </li></ol>

Qualifications:
1. Strong communication and partnering skills. 2. Knowledge and application of operations within a retail environment. 3. Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job. 4. Knowledge and application of the principles of differentiated learning. 5. Leadership experience with direct reports. 6. Ability to read and understand information and direction. 7. Ability to work well with others. 8. Ability to lift 25 lbs. occasionally and 15 lbs. constantly. 9. Must be at least 18 years old. 10. Ability to stand for extended periods of time. 11. Demonstrate successful use of math skills. 12. Ability to work well with computers. 13. Knowledge of Front End operations. 14. Ability to work shifts during peak times (such as 10-7) at least 3-4 days per week.

KJ's Market

Guest Service Manager

Analysis Skills

Budgeting

Candidate Sourcing

Coaching

Communication Skills

Continuous Improvement

Customer Support/Service

Documentation

Employee Assistance Plan

Employee Orientation

Financial Operations

Grocery Stores

Loss Prevention

Mathematics

Multitasking

Needs Assessment

Onboarding

Operations Processes

Organizational Development/Management

Retail

Retail Management

Retail Operations

Team Player

Training/Teaching

User Interface/Experience (UI/UX)

[AW]-iCims

Works with the Store Manager and Guest Service Manager to ensure that the schedule is written to provide the desired level of service within the established labor guides. Manages guest traffic flow from both the guest side and bagging side of the register using this positioning as an opportunity to interact with guests and monitor productivity.

Overview:
Local and proud of it! Join Lowes Foods and see how great pay, flexible hours, and an entertaining and FUN work environment make a real difference! To supervise and ensure that every guest receives the fastest and most pleasant checkout experience possible through consistent execution of Lowes Foods’ Guest Service Standards and Policies.

Responsibilities:
1. Maintenance of Guest Service Standardsa. Ensures that the front end standards detailed in the No Noticeable Wait Policy are met at all times.b. Manages guest traffic flow from both the guest side and bagging side of the register using this positioning as an opportunity to interact with guests and monitor productivity.c. Works with the Store Manager and Guest Service Manager to ensure that the schedule is written to provide the desired level of service within the established labor guides.d. Trains cashiers to call additional hosts to the front end as dictated by guest needs and established daily call-up list.e. Handles guests and hosts requests, refunds, overrides, and check approvals promptly, and professionally.f. Ensures front end is clean, neat, and clutter free at all times and that the parking lot is free of debris and excessive carts.g. Is a positive role model for all front end hosts in speech, manner, dress, hygiene, and integrity.h. Ensures all unused check lanes are blocked off when not is use.i. Monitors and enforces all other front end policies related to Asset Protection and Shrink Control.2. Training and Development of Front End Hostsa. Provides training and direction to hosts not meeting the front end standards.b. Communicates to the guest service manager, problem areas and hosts not meeting performance standards.c. Provides constant on-the-job feedback to front end hosts about performance to maintain front end service level.3. Process guest orders (including performing as a cashier or guest service clerk).4. Perform all other duties as assigned by management.

Qualifications:
1. Friendly, outgoing personality.2. Ability to work well with others.3. Ability to lift 25 lbs. occasionally and 15 lbs. constantly.4. Ability to read and understand information and direction.5. Knowledge of front end operations.6. Ability to supervise people including training and development.7. Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.8. Effective communication and guest service skills.9. Ability to stand for extended periods of time.10. Demonstrate successful use of math skills.11. Ability to work well with computers.  #LI-RM1

W. Lee Flowers

Guest Service Leader PT

Interpersonal Skills

Lift/Move 25 Pounds

Maintenance Services

People Management

Lowes Foods

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Guest Service Manager KJ's Market

Guest Service Leader PT W. Lee Flowers

Guest Service Leader PT Lowes Foods

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