OTHER

FEED

UNKNOWN

Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety. Guest Services Assistant Manager, Guest Services Assistant Manager-PM, Pricing Coordinator, Online Shoppers, Cashiers, Baggers, Cart Runners, Service Desk Associates, Guest Service Representatives, Cash Office Clerks.

Location : Name:
Fort Atkinson

Position Type:
Full-Time

Company Overview:
<h2>ABOUT FESTIVAL FOODS:</h2>We are a Wisconsin grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin. At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs. 

Job Summary:
Job Title: Guest Services Department Manager  Reports to:Store DirectorDirect Reports: Guest Services Assistant Manager, Guest Services Assistant Manager-PM, Pricing Coordinator,Online Shoppers, Cashiers, Baggers, Cart Runners, Service Desk Associates, Guest Service Representatives, Cash Office ClerksSUMMARY: The Guest Services Department Manager leads and inspires teams across multiple functional areas, ensuring a welcoming and helpful guest experience, while overseeing key operational areas. This role is responsible for building a high-performing team in Guest Services, Pricing, and Cash Office, streamlining operations and upholding excellence in guest service, cash control, and scheduling. Their willingness to help guests with what they need, and develop associates, will make a positive impact every day. 

External Job Description:
ESSENTIAL DUTIES AND RESPONSIBILITIES: <ul><li>Lead a Helpful Service Culture: Developing associates and providing excellent guest service is at the heart of what we do.  Whether it’s a friendly greeting, answering questions or addressing guest concerns, the Guest Service Manager will lead their teams in handling each interaction with professionalism and care.</li><li>Develop a Team: Coach, mentor, and reinforce the Festival Foods culture, guest service standards, and performance expectations for Guest Services, Cash Office, and Pricing associates.</li><li>Oversee Scheduling: Finalize and approve weekly work schedules in alignment with labor and budget projections, making daily adjustments as needed, for Guest Services, Cash Office, and Pricing Coordinator roles.</li><li>Manage Staffing Levels: Support department hiring, interviewing, and job offers to maintain adequate staff levels in partnership with Human Resources.</li><li>Conduct Performance Reviews: Write and deliver performance evaluations for direct reports, while providing guidance and oversight for indirect reports.</li><li>Enforce Company Policies: Document policy violations and take appropriate corrective action in partnership with HR, up to and including termination.</li><li>Provide Daily Guidance: Support and assist department associates in their responsibilities while leading by example.</li><li>Maintain Department Standards: Ensure compliance with service, cash control, and operational efficiency standards.</li><li>Optimize Performance: Monitor guest service cashier production levels and ensure optimal service.</li><li>Cashier Trained: Ready to step in at the register, and support store closing procedures.</li><li>Offer Expertise: Assist guests in finding items, taking orders and special requests.</li><li>Manage Timekeeping: Ensure accuracy of timekeeping records and communicate any discrepancies to HR.</li><li>Meet Quality Standards: Ensure all quality and quantity expectations are met on time.</li><li>Honor Commitments: Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.</li><li>Support the Team: Other duties as assigned.</li></ul> QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>High School Education or equivalent combination of education and experience</li><li>At least 3 years of leadership experience, with at least 2 years in a manager role</li><li>Ability to deal tactfully and effectively with guests and all personnel</li><li>Good oral and written communication skills and the ability to lead a diverse crew in a fast-paced environment</li><li>Ability to learn and use technology, including Microsoft Office suite, point-of-sale systems, bookkeeping software and cash management tools, and process information/merchandise through register system.</li><li>Thorough understanding of all safety requirements and company safety policies</li><li>Must possess the ability to apply on-the-job safety training to recognize and react to possible safety hazards on store premises.  Also requires proper training and knowledge of the following equipment/procedures: proper lifting techniques, proper scanning technique, trash compactor</li></ul> PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. <ul style="margin-top:0in"><li style="margin-bottom:0in">The employee must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly. </li><li style="margin-bottom:0in">Requires fine finger and broad manual dexterity, and eye-hand-foot coordination in order to operate equipment</li><li style="margin-bottom:0in">This position requires the employee have the ability to have full range of upper body motion in order to occasionally lift stock.  Requires the ability to perform repetitive tasks for prolonged periods of time</li><li style="margin-bottom:0in">Must possess functional sensory abilities in order to visually monitor the store, create attractive displays, and to operate equipment.</li><li style="margin-bottom:0in">The position requires the employee to lift up to 50 pounds on an occasional basis.</li><li style="margin-bottom:0in">Working conditions consist primarily of a temperature-controlled environment. The ability to work outside checking store property, in walk-in coolers or freezers for short periods of time is necessary.</li></ul> WORK SCHEDULE: The Guest Services Manager is a full-time position. The work schedule includes weekends, weekdays, and holidays, with one night shift per week and one late night per month. The exact schedule may vary based on store needs. 

Benefits Overview:
<h2>WHY YOU'LL LOVE IT HERE:</h2><ul><li>Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!.</li><li>Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays. </li><li>Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility. </li><li>Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.</li><li>Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.</li><li>Save for Your Future: Offering a 401(k), we’re proud to support our associates in planning for retirement. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals. 
 At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates. Festival Foods believes that an inclusive environment for teammates of all backgrounds and perspectives strengthens our ability to serve our guests and communities, as we seek to recruit, develop, and retain the most talented people.

Location : Address:
328 Washington Street

Location : City:
Fort Atkinson

Location : State/Province:
WI

Location : Postal Code:
53538

Indeed:
#FFMED

</li></ul>

Festival Foods

Guest Services Department Manager

Bookkeeping

Budget Forecasting

Calendar Management

Cash Management

Coaching

Communication Skills

Corporate Policies

Corrective Action

Cross-Functional

Customer Support/Service

Employee Retention

Equal Employment Opportunity (EEO)

Financial Projections

Home Inspections

Hospitality and Tourism

Human Resources

Leadership

Maintain Compliance

Manual Dexterity

Mentoring

Microsoft Office

Operational Control

Order Processing

Organizational Skills

People Management

Performance Analysis

Performance Reviews

Performance Tuning/Optimization

Physical Demands

Point of Sale (POS) Systems

Presentation/Verbal Skills

Pricing

Quality Metrics

Regulatory Compliance

Safety Training

Safety/Work Safety

Store Closing

Team Lead/Manager

Time Management

Writing Skills

[AW]-iCims

ADAPTED_NOW

The Assistant Restaurant General Manager supports the General Manager in the overall operation of the store, ensure product quality, consistent service, and fiscal responsibility. Proven understanding of operations; how it drives sales, P&L, staffing, local store marketing and sanitation.

Milio's Sandwiches is a regional chain of gourmet sub and sandwich shops. Established in Madison, Wisconsin in 1989, we have expanded throughout the tri-state area plus franchise locations and we're still growing. Milio's Sandwiches has won numerous awards over the last two decades and is very proud of our one of a kind taste. The Assistant Restaurant General Manager supports the General Manager in the overall operation of the store, ensure product quality, consistent service, and fiscal responsibility. Assist the General Manager in supervising and training all hourly employees and upholding the standards set forth in the Brand Book. Create a comfortable work environment, and project a professional image to our guests and employees.Essential Functions:Guest service relations: <ul><li>Maintain an atmosphere where the primary focus is to ensure customer satisfaction.</li><li>Serve in a hands-on capacity with regard to food preparation, sandwich making and guest interaction where necessary.</li><li>Maintain appropriate staffing levels to ensure timely and prompt service to guests.</li><li>Ensure the timely production of product following Milio’s Brand Standards.</li><li>Handle and follow up on all guest complaints. Incorporate actions and policies to prevent guest complaints/dissatisfaction. Inform General Manager of all complaints.</li><li>Ensure that problems are communicated to General Manager, including, but not limited to, late service times and violations of rules or policies.</li></ul> Leadership:<ul><li>Assist General Manager with hiring, orientating, evaluating and supervising staff.</li><li>Monitor, follow-up, and evaluate the ongoing training of employees, as directed by the General Manager, and, according to specific Brand Standards.</li><li>Ensure that all employees’ are aware of and comply with policies and procedures as outlined in the Brand Book and the Employee Handbook.</li><li>Plan, schedule and coordinate the day-to-day work activities of staff.</li><li>Maintain a positive work environment that encourages and rewards teamwork.</li><li>Lead by example, consistently adhering to corporate administrative and operational guidelines.</li><li>Ensure effective communication with team members.</li><li>Apply appropriate discipline when necessary, following Brand Standard procedures.</li></ul> Sales and Record keeping:<ul><li>Support General Manager in achieving budgeted food, labor and sales goals.</li><li>Coach Shift Supervisors in knowledge of controllable costs, budgets and appropriate paperwork.</li><li>Ensure sensitive materials and information is not compromised.</li><li>Follow Brand Standards with regard to cash handling, ensure cash control by correcting errors, and watching for mistakes or theft.</li><li>Accurately complete all daily paperwork in a timely fashion.</li></ul>Store Maintenance: <ul><li>Ensure compliance with food safety sanitation procedures as outlined in the Brand Book and local health ordinances. </li><li>Report major repairs immediately to your General Manager and arrange for all minor repairs using approved vendors.</li><li>Ensure all areas of store are kept well maintained, organized and clean. </li></ul> Local Store Marketing:<ul><li>Coordinate and follow thru on all local store marketing as delegated by General Manager.</li></ul>Education/Experience Requirement:<ul><li>High School diploma or equivalent </li><li>1+ years experience in a supervisory/management position in a food service industry, preferably quick service.   </li><li>Or additional years of education and experience may be substituted for each other, as determined by Human Resources.</li></ul>Knowledge, Skills and Abilities: <ul><li>Genuine interest to provide a positive guest experience</li><li>Friendly, outgoing personality</li><li>Proficient user of Microsoft Office Suite software, including Excel, Word, Outlook </li><li>Proven understanding of operations; how it drives sales, P&L, staffing, local store marketing and sanitation. </li><li>Strong math skills and ability to analyze store statistics</li><li>Ability to exercise good judgment, make sound decisions and have strong problem solving skills</li><li>Ability to provide leadership and accountability in all aspects of restaurant operations</li><li>Demonstrated experience in hiring, coaching and developing employees</li><li>Strong planning and organizational skills</li><li>Proven ability to drive customer satisfaction, financial performance and employee satisfaction</li><li>Strong communication skills and ability to handle stressful situations</li><li>Ability to maintain confidentiality at all times</li></ul>Working conditions/Physical Demands: The nature of restaurant work requires the manager to possess certain physical abilities. Those listed here are representative of those that must be met by the employee to successfully perform this job. Most of the workday is spent standing or walking and directly involved in the physical preparation and serving of food. Eye-hand coordination, depth perception, finger dexterity and functional vision and speech perception are required.  Some bending, crouching, pushing/pulling and lifting/lowering of 20-50 lbs.  Some repetitive motions with hands, wrists and arms. Must be able to operate all equipment used in the business.  Some exposure to skin irritants, electrical equipment and sharp instruments. Risk to these exposures is minimized by strict adherence to company standards, policies and procedures.  Workweeks will vary with need, some night and weekend hours are required to be successful in this position.What we offer:<ul><li>Competitive wages</li><li>Regular Training </li><li>Heath/Dental benefits (based on eligibility)</li><li>401k</li><li>Paid time off</li><li>Strong support system to help you succeed! </li></ul>

Milios Sandwiches

Assistant Restaurant General Manager

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Guest Services Department ManagerFestival Foods

Assistant Restaurant General ManagerMilios Sandwiches

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