Position QualificationsExperience/EducationRequired Work Experience:Minimum 5 years of customer service, customer care, dispatch, or inside sales experienceMinimum 3 years of leadership, coaching, training, or supervisory experience preferredRequired Knowledge/Skills/AbilitiesMicrosoft Applications: Moderate to advanced functionality (in particular, Word, Excel and Outlook)Additional Technology: Exceptional phone skills and computer literacyTravel: Daily onsite presence required with regular regional travelCommunication: Exceptional verbal and written communication skills requiredAdditional Requirements:Strong leadership and coaching abilitiesStrong customer service and conflict resolution skillsAbility to effectively evaluate employee performance and competencyStrong organizational skills and attention to detailAbility to work collaboratively with Area Managers and Regional leadershipStrong listening and communication evaluation skillsAbility to identify operational gaps and implement corrective actionsAbility to train employees on operational systems and proceduresComplete all required Company and PERC training in a timely mannerDaily onsite presence required with regular regional travel. While performing the duties of this Job, the employee is:This position requires you to work from an office environment;Prolonged sitting at a desk and working on a computer;Stoop, kneel, crouch, or crawl or otherwise reach into confined spaces;Communicate with and exchange information verbally and in writing;Move about in an office environment;The noise level in the work environment is usually moderateScopeDirect Reports: Regional Sales Associate(s)Dotted Line Oversight: All CCRs and CCSs within assigned RegionTotal Organization Employees: ~850Total Organization States: 20Total Organization Regions/Markets: 4This job description is not intended to describe in detail the multitude of tasks that may be assigned, but rather to provide the employee with a general sense of the responsibilities and expectations of his/her position.