OTHER

FEED

Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores. Job Summary: The Hotel Sales & Catering Manager is responsible for driving group, meeting, and event business while building strong relationships with clients and delivering exceptional service from initial inquiry through event execution.

Compensation Amount: 55,000.00 USD Annual Job Summary: The Hotel Sales & Catering Manager is responsible for driving group, meeting, and event business while building strong relationships with clients and delivering exceptional service from initial inquiry through event execution. This role plays a key part in maximizing hotel revenue while ensuring memorable guest experiences. Job Description: ESSENTIAL FUNCTIONS <ul><li>Respond to inquiries, prepare proposals, and negotiate contracts.</li><li>Coordinate event details with clients and hotel departments, ensuring seamless execution of events and post-event follow up.</li><li>Solicits new business from assigned accounts and leads sent through internal referral mechanisms.</li><li>Manage account service through quality checks and other follow-up.</li><li>Respond to in a timely manner to client inquiries and feedback. Identify and resolve client concerns.</li><li>Create contracts, BEOS, agendas, updating and distributing as needed, as well as additional administrative functions. </li><li>Answer phones and field questions from potential clients. Send appropriate information to them in a timely manner.</li><li>Coordinate hotel staff to accomplish the work required to prepare for or facilitate function.</li><li>Maintain complete and up-to-date information in Sales Systems.</li><li>Understands the overall market (i.e. competitors' strengths and weaknesses, economic trends, supply and demand etc.) in order to sell effectively against the competition.</li><li>Conducts site inspections for customer accounts when appropriate.</li><li>Serve as a liaison with organizations, and other national and local business organizations; attending appropriate networking events sponsored by these organizations to prospect for new business.</li><li>Proficient in understanding all attributes of the guest suites and configurations, meeting room sets and capabilities.</li></ul>SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE <ul><li>High School Diploma or GED required. Bachelor's or Business Degree preferred.</li><li>Computer proficiency with the ability to utilize MS Word, Excel, and Outlook.</li><li>Demonstrated talent for interacting with a wide variety of people.</li><li>Ability to effectively organize and coordinate multiple priorities; ability to work well as a team leader; ability to problem-solve.</li><li>Strong customer service abilities; actively looks for ways to assist customers and coworkers.</li><li>Ability to travel and work weekends when required.</li></ul>PHYSICAL AND MENTAL REQUIREMENTS <ul><li>Ability to sit at a desk in front of a computer for the entire work day. </li><li>Ability to stand and/or walk for an entire work day.</li><li>Reading and writing work-related documents in English.</li><li>Constantly communicates and receives verbal communication with other employees.</li><li>Lifting, carrying, and pushing up to 15 lbs. occasionally, up to 30 lbs. seldom.</li><li>Occasionally stoop, kneel, or crouch. </li><li>Use hands and arms to reach for, grasp, and manipulate objects. </li><li>Frequent local and national travel required. </li></ul>EQUIPMENT USED <ul><li>Typical office equipment (computer, phone system, fax, copiers, scanners, among others).</li></ul> Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores. Guest Services, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION: We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.

Guest Services

Hotel Sales & Catering Manager - Doubletree Naples

Administrative Skills

BeOS Operating System

Catering Services

Computer Skills

Contract Creation

Contract Negotiation

Copying Machines

Customer Relations

Customer Service Evaluation

Customer Service Management

Customer Support/Service

Document Scanners

English Language

Event Management

Fax Machines

Government

Healthcare

High School Diploma

Hospitality Revenue

Hospitality and Tourism

Information Technology & Information Systems

Microsoft Excel

Microsoft Outlook

Microsoft Word

Multitasking

Networking Events

Office Equipment

Presentation/Verbal Skills

Problem Solving Skills

Proposal Writing

Recreation

Restaurant

Retail

Revenue Growth

Sales

Service Delivery

Team Lead/Manager

Team Player

Telephone Skills

Time Management

Willing to Travel

Broadbean

UNKNOWN

We empower our customers to look and feel their best by providing cutting edge services, accessible pricing, and an extensively trained staff of experts that deeply care. Staff and clients alike, we believe every person walking through our doors should be treated with the utmost respect, compassion and attentiveness.

FACE FOUNDRIÉ is an all-inclusive focused facial bar. We empower our customers to look and feel their best by providing cutting edge services, accessible pricing, and an extensively trained staff of experts that deeply care. Our goal is to provide efficient and effective services for all things face: facials, lashes, brows and skincare. We pride ourselves in offering an impeccable service experience and strive for 100% customer satisfaction! We aim to be affordable, approachable and accessible to all.Staff and clients alike, we believe every person walking through our doors should be treated with the utmost respect, compassion and attentiveness. The Front Bar Receptionist is responsible for creating a welcoming and positive experience for every guest that comes through the door. They are responsible for maintaining a positive environment and exceeding standards in guest services, phone etiquette and product and service recommendations. We are asking that only mission-aligned, motivated, hard working and positive people apply!As a FACE FOUNDRIÉ Front Bar Associate you will…<ul><li>Provide “red carpet” level customer service at all times to every guest, maintaining standards of FACE FOUNDRIÉ</li><li>Meet or exceed sales goals set by the Salon Manager.</li><li>Explain, recommend, and sell FACE FOUNDRIÉ products.</li><li>Give service recommendations and rebook clients. </li><li>Follow all safety, sanitation and hygienic procedures before, during and after services; ensuring State Board compliance at all times.</li><li>Create and maintain a partnership with all FACE FOUNDRIÉ personnel to promote teamwork and a high level of customer service.</li><li>Ensure store standards are adhered to at all times.</li><li>Work with the Salon Manager to notify when inventory and supplies are low.</li><li>Assist in all in-store operational processes.</li><li>Accurately follow all company time keeping procedures.</li><li>Attend mandatory training and team meetings.</li><li>Responsible for keeping the store clean and fully stocked at all times.</li></ul> Experience we are looking for…<ul><li>Guest Service Experience (1 year)</li><li>Sales and Marketing Experience</li><li>Salon Experience Preferred</li><li>Current Esthetic Students Preferred</li><li>Strong Interpersonal Communication Skills.</li><li>Self-Driven and Motivated to Succeed with a Demonstrated Ability to Work Independently and Thrive as Part of a Team.</li></ul>Benefits:<ul><li>Paid Training</li><li>401K after 90 days of employment</li><li>Client Referral Program</li><li>Base Pay + Commission</li><li>Free Service Monthly</li><li>Friends & Family Discount Policy (10% off)</li><li>40% Product Discount + 60% Service Discount</li><li>Opportunities for Advancement</li></ul>Location: Naples Job Types: Part-time, Full-time Availability: Nights and Weekends Required. (Sunday-Tuesday) Education: High school or equivalent (Required)

FACE FOUNDRIÉ

Front Bar Receptionist

Alliance/Partner Management

Communication Skills

Customer Satisfaction

Exceeded Sales Goal

Facials

Interpersonal Skills

Operations Processes

Pricing

Staff Training

JobScore

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Administration Jobs in Naples, FL

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Administration Jobs in Naples, FL

Hotel Sales & Catering Manager - Doubletree Naples Guest Services

Front Bar Receptionist FACE FOUNDRIÉ

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