Work with employees to build a consistent product and service that is expected from Highlands Café.• Develop and maintain a friendly, well laid out, and clean coffee bar area with a professional appearance and effective customer service• Uphold good communication systems between management, staff, and volunteers• A monthly deep clean is required for each café. • Strong teamwork, communication, and interpersonal skills• Ability to administrate and prioritize various workloads• Execute appropriate judgment and confidentiality• Results-oriented• Creative problem-solving• Positive attitude• Handles “crisis” situation well.