OTHER

FEED

UNKNOWN

Works with the Store Manager and Guest Service Manager to ensure that the schedule is written to provide the desired level of service within the established labor guides. Handles guests and hosts requests, refunds, loans, pickups, voids, and check approvals promptly, and professionally.

Overview:
To gain the skills, knowledge, and expertise to be considered a successful Guest Service Manager. To supervise and ensure that every guest receives the fastest and most pleasant checkout experience possible through consistent execution and maintenance of KJ Markets Guest Service Standards and Policies. Supervise and perform all functions related to sales related assets. Assume the duties of the Department Manager in their absence.

Responsibilities:
1. Maintenance of Guest Service Standardsa. Ensures that the front porch standards detailed in the No Noticeable Wait policy are met at all times.b. Works with the Store Manager and Guest Service Manager to ensure that the schedule is written to provide the desired level of service within the established labor guides.c. Trains cashiers to call additional hosts to the front porch as dictated by guest needs and established daily call-up list.d. Handles guests and hosts requests, refunds, loans, pickups, voids, and check approvals promptly, and professionally.e. Ensures front porch is clean, neat, and clutter free at all times and that the parking lot is free of debris and excessive carts.f. Acts as a positive role model for all front and hosts in speech, manner, dress, hygiene, and integrity.g. Ensures all unused check lanes are blocked off when not in use.h. Monitors and enforces all other front porch policies related to Asset Protection and Shrink Control.2. 2. Training and Development of Front porch Hostsa. Provides training and direction to hosts not meeting the front porch standards.b. Communicates to the guest service manager, problem areas and hosts not meeting performance standards.c. Provides constant on-the-job feedback to front porch hosts about performance to maintain front porch service level.3. 3. Sales, Cash and Invoice Accountinga. Prepare weekly cash report and accompanying documentation.b. Maintain sales related information.c. Process invoices and transfers as assigned.d. Process beer/wine payments.4. 4. Cash Related Activitiesa. Prepare bank deposits according to policy.b. Handle payroll check approval/cashing according to company policy.c. Ensure that an accurate daily cash count is completed.d. Process guest needs such as money orders, stamps, lottery tickets, etc.e. Process returned checks according to policy.5. 5. Cash Office Securitya. Ensure the security of the cash office and store funds.b. Maintain accountability standards of cashier tills.c. Maintain supplies needed for front porch and cash office.6. 6. Cashier/Guest Service Clerk Performance Reportsa. Monitor and analyze the Operator Activity Report.b. Perform surprise cashier till audits, detail tape audits, and accuracy checks according to policy.7. Perform all other duties as assigned by management.

Qualifications:
1. Friendly, outgoing personality.2. Ability to work well with others.3. Ability to lift 25 lbs. occasionally and 15 lbs. constantly.4. Ability to read and understand information and direction.5. Knowledge of front porch operations.6. Ability to supervise people including training and development.7. Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.8. Effective communication and guest service skills.9. Must be at least 18 years old.10. Ability to stand for extended periods of time.11. Demonstrate successful use of math skills.12. Ability to work well with computers. #LI-LW1

KJ's Market

Assistant Guest Service Mgr FT

Accounting

Analysis Skills

Billing

Check Processing

Communication Skills

Corporate Policies

Interpersonal Skills

Lift/Move 25 Pounds

Loans

Loss Prevention

Maintenance Services

Mathematics

Multitasking

People Management

Performance Analysis

Retail Management

Returns Processing

Sales

Team Player

Training/Teaching

[AW]-iCims

Works with Store Manager to ensure that a schedule is written to provide the desired level of guest service within established labor guides. Assess the Friendliness and Show aspects of each department, identifying performance gaps and other training needs.

Overview:
Come grow with grocery at IGA Southeast! We’re not like other grocery stores – We Create Smiles! Join us where you can create smiles, share your hometown pride, and grow in a fast-paced environment – We need YOU! Benefits for Now and Your Future:<ul style="margin-top:0in"><li>Weekly Pay</li><li>Paid Time Off</li><li>Medical, Dental, Vision</li><li>Short & Long-Term Disability</li><li>Employee Assistance Program</li></ul>RETIREMENT<ul style="margin-top:0in"><li>100% Company Funded Pension</li><li>401K</li></ul> 

Responsibilities:
<ol><li>Observe, evaluate, and coach hosts to deliver friendly, superior customer service which focuses on show. </li><li>Maintain measurement plans and reports to evaluate host, financial and operational effectiveness. </li><li>Conduct training needs assessments to identify performance gaps and provide necessary coaching and feedback. </li><li>Deliver on-the-job training (OJT) programs and materials. </li><li>Drive measurement based continuous improvement of OJT. </li><li>Select, train and develop Guest Service Leaders. </li><li>Assess the Friendliness and Show aspects of each department, identifying performance gaps and other training needs. Provide feedback and partner with the store management team to deliver solutions. </li><li>Manage training activities (OJT, online, etc.) and assess the support needed to drive organizational effectiveness. Provide feedback and partner with the store management team to deliver solutions. </li><li>Manage the hiring processes including sourcing and candidate management. Work with the store management team to ensure interviewing, onboarding and training processes follow established guidelines. </li><li>Complete, review, and maintain all training documentation including OJT, new hire and performance documentation. </li><li>Works with Store Manager to ensure that a schedule is written to provide the desired level of guest service within established labor guides. </li><li>Process guest orders, including performing functions of cashiers or guest service clerks. </li><li>Perform guest service desk functions as needed. </li><li>Ensure that an accurate daily cash count is completed. </li><li>Ensure bank deposits are completed daily according to policy. </li><li>Monitor and analyze audits according to company guidelines. </li><li>Monitor and enforce all Front End policies related to Asset Protection and Shrink Control. </li><li>Ensure the security of the office and store funds. </li><li>Maintain supplies needed for Front End according to budget. </li></ol>

Qualifications:
1. Strong communication and partnering skills. 2. Knowledge and application of operations within a retail environment. 3. Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job. 4. Knowledge and application of the principles of differentiated learning. 5. Leadership experience with direct reports. 6. Ability to read and understand information and direction. 7. Ability to work well with others. 8. Ability to lift 25 lbs. occasionally and 15 lbs. constantly. 9. Must be at least 18 years old. 10. Ability to stand for extended periods of time. 11. Demonstrate successful use of math skills. 12. Ability to work well with computers. 13. Knowledge of Front End operations. 14. Ability to work shifts during peak times (such as 10-7) at least 3-4 days per week.

IGA Southeast

Guest Service Manager

Budgeting

Candidate Sourcing

Coaching

Continuous Improvement

Customer Support/Service

Documentation

Employee Assistance Plan

Employee Orientation

Financial Operations

Grocery Stores

Needs Assessment

Onboarding

Operations Processes

Organizational Development/Management

Retail

Retail Operations

User Interface/Experience (UI/UX)

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Assistant Guest Service Mgr FT KJ's Market

Guest Service Manager IGA Southeast

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