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Lima Community Aquatics Park offers fun for all ages with multiple pools, including a sprayground for kids, a multi-purpose pool with eight 25-meter lanes, and spectator seating. The Guest Services Team Member is expected to provide excellent customer service to all visitors and always displays a vast amount of knowledge of the facility's programs and offerings.

GUEST SERVICES TEAM MEMBER - Lima Community Aquatics Park LCA SFM, LLCLOCATION: Lima, OH DEPARTMENT: GUEST SERVICES REPORTS TO: GUEST SERVICES MANAGER STATUS: PART-TIME (NON-EXEMPT)ABOUT THE COMPANY:Lima Community Aquatics Park offers fun for all ages with multiple pools, including a sprayground for kids, a multi-purpose pool with eight 25-meter lanes, and spectator seating. Enjoy year-round swimming under a retractable roof, plus extras like a sandy beach, water slide, shaded seating, party room, and full-service concessions! The park is focused on improving the health and economic vitality of Lima, OH. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth. Lima Community Aquatics Park is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.POSITION SUMMARY:The Guest Services Team Member provides the first point of contact for all guests. The Guest Services Team Member is expected to provide excellent customer service to all visitors and always displays a vast amount of knowledge of the facility's programs and offerings.PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:<ul><li style="line-height:normal;vertical-align:baseline">Greet guests and provide information, wayfinding, & courteous and friendly first-in-class service to all guests</li><li style="line-height:normal;vertical-align:baseline">Register guests and process payments for leagues, camps, clinics, drop-in, etc. </li><li style="line-height:normal;vertical-align:baseline">Be knowledgeable about facility programs (format, pricing, meeting dates/times) </li><li style="line-height:normal;vertical-align:baseline">Operate ticket sales booth and handle cash</li><li style="line-height:normal;vertical-align:baseline">Maintain confidentiality and discretion with guest and Team Member information </li><li style="line-height:normal;vertical-align:baseline">Professionally resolve guest concerns and complaints and/or direct to appropriate Manager </li><li style="line-height:normal;vertical-align:baseline">Know and enforce the venue policies and procedures </li><li style="line-height:normal;vertical-align:baseline">Facilitate the use and maintenance of kiosks and POS</li><li style="line-height:normal;vertical-align:baseline">Maintain a clean space and perform regular walk-throughs to ensure venue cleanliness </li><li style="line-height:normal;vertical-align:baseline">Complete special projects, daily assignments, and other duties as assigned</li></ul>MINIMUM QUALIFICATIONS:<ul><li style="line-height:normal;vertical-align:baseline">Flexible work schedule (e.g., nights, weekends, holidays, and long hours) and regular attendance necessary</li><li style="line-height:normal;vertical-align:baseline">Excellent communication skills, both verbal and written</li><li style="line-height:normal;vertical-align:baseline">Ability to maintain focus in a high-volume, fast-paced environment</li><li style="line-height:normal;vertical-align:baseline">Customer service and cash handling experience preferred or quick study </li><li style="line-height:normal;vertical-align:baseline">Must be at least 16 years of age</li></ul>WORKING CONDITIONS AND PHYSICAL DEMANDS:<ul><li style="line-height:normal;vertical-align:baseline">Must be able to lift 20 pounds waist high</li><li style="line-height:normal;vertical-align:baseline">May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop, or bend</li><li style="line-height:normal;vertical-align:baseline">Will be required to operate a computer</li><li style="line-height:normal;vertical-align:baseline">Facility has intermittent noise</li></ul>

The Sports Facilities Companies

Guest Services Team Member - Lima Community Aquatics Park

Communication Skills

Customer Support/Service

Entrepreneurship

Facilities Management

Health Economics

Hospitality and Tourism

Kiosks

Lift/Move 20 Pounds

Physical Demands

Presentation/Verbal Skills

Pricing

Recreation

Sales

Sports

Sports Management

Team Player

Writing Skills

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The Office Manager under minimum supervision will provide administrative support to the Branch Manager to ensure accuracy, timeliness, and controls around invoicing, payroll, and management information, as well as supporting the ongoing profitability of the branch located in Lima, OH. Assist with employee uniform rental program for branch: placing new orders, maintaining inventories, track and report totals for accurate billing, communicate changes with account representative and HR, etc.

Office Manager Lima, OH Your benefits SES offers eligible employees comprehensive benefits packaging including: <ul><li>Competitive Pay - Paid Weekly</li><li>Medical, Dental, Vision, and $50K Life Insurance after 30 days</li><li>Premium Free Medical Insurance Option</li><li>401K with 4% Company Match after 90 days</li><li>Paid Time Off - First Year!</li><li>Employee Referral Bonus Plan</li></ul>The position The Office Manager under minimum supervision will provide administrative support to the Branch Manager to ensure accuracy, timeliness, and controls around invoicing, payroll, and management information, as well as supporting the ongoing profitability of the branch located in Lima, OH. What you will be doing Key responsibilities and functions may include, but are not limited to: <ul><li>Salesforce entry to capture equipment, labor, and materials used on jobs. </li><li>Ensure that all jobs scheduled by operations staff are captured in Salesforce. </li><li>Track employee hours to ensure team is paid properly by performing labor utilization reports daily and weekly. </li><li>Dispatching tickets for operations staff for upcoming jobs. </li><li>Work with the Branch Manager to order supplies. </li><li>Make travel accommodations for employees. </li><li>Issue purchase orders on a timely basis. </li><li>Ensure that dashboards for bill and purchase order approvals are cleared on a daily basis. </li><li>Ensure customer tickets are signed (if necessary) and reflect the proper items utilized. </li><li>Meet daily, weekly and monthly deadlines as established by the company. Immediately respond to team and vendors; ensure that invoice queries and related questions and issues are resolved timely. </li><li>Maintain records for tickets and manifests for each job. </li><li>Assist with employee uniform rental program for branch: placing new orders, maintaining inventories, track and report totals for accurate billing, communicate changes with account representative and HR, etc. </li><li>Provide assistance with collection of outstanding accounts receivables from customers. </li><li>Other duties as assigned by management as needed </li></ul>Qualifications<ul><li>At least 2 years of experience in accounting and finances, revenue, and or other general business operations administration. </li><li>Must have strong customer support orientation (for internal/external customers), demonstrated professional demeanor, and the ability to maintain confidential information </li><li>Must have strong skills in organization and planning, demonstrated ability to work independently and exercise sound judgment and problem solving </li><li>Proven ability to manage projects </li><li>Ability to prioritize tasks, exercise sound judgment and confidentiality with sensitive information </li><li>Excellent communication, interpersonal, and presentation skills </li><li>Strong analytic, multi-tasking, presentation and team work skills are required </li><li>Team player able to function individually and collectively. </li><li>Must have excellent software skills, Microsoft Office skills and be well-versed in other areas of office work. </li><li>Must possess excellent customer service skills and strong verbal and written communication skills </li><li>Experience working in a fast-paced environment. </li></ul> Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk. sit; and reach with hands and arms. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed are the minimum levels of knowledge, skills, or abilities. About us Superior Environmental Solutions (SES) is a leading provider of industrial and environmental services throughout the Midwest. Founded in 1999, the company operates in multiple states across the Midwest. Our services include water blasting, tank cleaning, emergency response, vacuum truck services, waste and recycling, transportation, product destruction and hazardous waste disposal. SES is committed to providing responsive and quality service to manufacturers in an array of industries. Our team members are the most important asset and the strength to our organization. Our in-house and on-going training programs ensure that all SES employees are well educated in OSHA regulations and SES specific operational policies. SES employees are focused on safety and dedicated to exceeding our customer's expectations in every way. SES is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations.

Superior Environmental Solutions (SES) is a 24-hour industrial cleaning company that provides a variety of plant maintenance and cleaning services to production facilities throughout the Midwest.&nbsp; Founded in 1999, the company now operates 13 locations across Ohio, Kentucky, Michigan, Indiana, and Pennsylvania. &nbsp;SES takes great pride in our industry leading safety rating and integrated programs. &nbsp;Our services include industrial cleaning, water blasting, tank cleaning, emergency response, vacuum truck/tanker services, waste management, transportation, and hazardous waste disposal.&nbsp; SES is committed to providing responsive and quality service to manufacturers in an array of industries.

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Guest Services Team Member - Lima Community Aquatics Park The Sports Facilities Companies

Office Manager Superior Environmental Solutions

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