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The GM will oversee all aspects of the facility, including staff management, client relations, scheduling, inventory, facility maintenance, and financial performance—while also jumping in wherever needed to support the team and deliver excellent service. Actively work alongside staff, assisting with front desk operations, check-ins/check-outs, dog care, cleaning, and enrichment activities as needed.

<article dir="auto" tabindex="-1"><div><div tabindex="-1"><div><div dir="auto"><div><div> </div></div></div></div></div></div></article><article dir="auto" tabindex="-1"><div><div tabindex="-1"><div dir="auto"><h3>Position Overview</h3><p>The General Manager (GM) is the heart of our daily operations, ensuring our facility runs smoothly, staff are engaged, and our four-legged guests are safe, happy, and well cared for. This is a hands-on leadership role—you won’t be hidden away in an office. You’ll be at the front desk greeting clients, engaging with dogs, and working alongside your team to ensure every detail of the day runs seamlessly.</p><p>The GM will oversee all aspects of the facility, including staff management, client relations, scheduling, inventory, facility maintenance, and financial performance—while also jumping in wherever needed to support the team and deliver excellent service.</p><hr/><h3>Key Responsibilities</h3><p>Hands-On Leadership & Team Support</p><ul><li><p>Actively work alongside staff, assisting with front desk operations, check-ins/check-outs, dog care, cleaning, and enrichment activities as needed.</p></li><li><p>Lead by example in all areas—demonstrating a client-first, dog-first mindset.</p></li><li><p>Be a visible and accessible leader who actively supports the team on the floor.</p></li></ul><p>Operations & Facility Management</p><ul><li><p>Oversee daily operations, ensuring a safe, clean, and well-maintained environment.</p></li><li><p>Maintain compliance with local, state, and federal regulations regarding animal care.</p></li><li><p>Manage vendor relationships for supplies, services, and facility needs.</p></li><li><p>Implement and monitor operational policies, procedures, and quality standards.</p></li></ul><p>Client Experience & Service</p><ul><li><p>Greet and assist clients in person and over the phone, ensuring a welcoming and professional experience.</p></li><li><p>Handle escalated client concerns with empathy and effective problem-solving.</p></li><li><p>Collaborate on promotions, events, and community engagement to build relationships.</p></li></ul><p>Team Leadership & Development</p><ul><li><p>Recruit, hire, train, and supervise staff, fostering a culture of teamwork and accountability.</p></li><li><p>Create schedules aligned with operational needs and budget targets.</p></li><li><p>Provide regular feedback, coaching, and growth opportunities for staff.</p></li></ul><p>Financial & Administrative Management</p><ul><li><p>Manage budgets, track KPIs, and analyze financial performance.</p></li><li><p>Approve payroll, oversee billing, and monitor expense controls.</p></li><li><p>Report regularly to ownership on operations, staffing, and financial results.</p></li></ul><hr/><h3>Qualifications</h3><ul><li><p>Proven management experience (3+ years) in pet care, hospitality, retail, or a related service industry.</p></li><li><p>Strong leadership skills with the ability to motivate, train, and hold staff accountable.</p></li><li><p>Excellent communication, organizational, and problem-solving skills.</p></li><li><p>Understanding of canine behavior, health, and safety practices (preferred).</p></li><li><p>Comfortable using scheduling, POS, and CRM software.</p></li><li><p>Flexible availability, including weekends and holidays.</p></li><li><p>Physically able to handle and interact with dogs of all sizes and temperaments.</p></li></ul><hr/><h3>What We Offer</h3><ul><li><p>Competitive salary based on experience, paid weekly.</p></li><li><p>Performance-based bonuses</p></li><li><p>Health, dental, vision insurance along with EAP, HSA & 401K after a probationary period.</p></li><li><p>Employee discounts on services</p></li><li><p>Ongoing professional development opportunities</p></li><li><p>A work environment filled with wagging tails, wet noses, and a team that truly loves what they do</p></li></ul><p> </p></div></div></div></article>

Confidential Company

General Manager Dog Care Facility

Administrative Management

Animal Care

Billing

Budget Management

Budgeting

Coaching

Communication Skills

Customer Escalations

Customer Experience

Customer Relations

Customer Support/Service

Expense Tracking

Facilities Management

Facilities and Maintenance

Federal Laws and Regulations

Financial Administration

Financial Analysis

Insurance

Inventory Management

Leadership

Maintain Compliance

Operations

Operations Management

Operations Processes

Organizational Skills

People Management

Performance Metrics

Problem Solving Skills

Quality Metrics

Retail

Safety/Work Safety

Schedule Development

Service Delivery

State Laws and Regulations

Supplier Relationship Management (SRM)

Team Lead/Manager

Team Player

Vendor/Supplier Relations

Trinet ATS Feed

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General Manager Dog Care Facility Confidential Company

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