Excellent initiative, interpersonal, collaboration, relationship-building, and customer service experience involving developing professional, trusting, and in-depth relationships with internal and external clients (including Software Development/IT teams, Project Managers, management, clients, etc.). Define complex software requirements; perform proficient gap analysis; compare client requirements to software capabilities; identify and document any software, system, and/or database issues/constraints and recommend existing and new changes/options to appropriate parties to meet client needs.