OPLA's responsibilities include representing the Department of Homeland Security (DHS) in proceedings before the Immigration Courts, representing DHS in appellate proceedings before the Board of Immigration Appeals, and providing support and direction to the Department of Justice, Office of Immigration Litigation, as well as to the U.S. Attorney's Offices nationwide. The duties primarily include maintaining and organizing files, mail management, scanning of documents, enter/upload data into PLAnet (OPLA's electronic alien file repository), conducting research, and drafting documents.
Associate's degree in Business Administration or a related field preferred.
Minimum 1 year of administrative, office support, customer service, or related experience preferred.
Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
Excellent verbal and written communication skills.
Strong organizational and multitasking abilities.
High attention to detail and accuracy.
Ability to work independently with minimal supervision.
Reliable internet connection and dedicated remote workspace required.
Preferred Skills
Experience with administrative support functions.
Data entry and records management experience.
Familiarity with CRM, ATS, ERP, or other business software platforms.
Strong customer service and communication skills.
Ability to prioritize multiple assignments and meet deadlines.
Benefits
Medical,
The ideal candidate will possess excellent communication skills, strong attention to detail, and the ability to manage multiple customer interactions in a fast-paced environment.
Responsibilities
Respond to customer inquiries via phone, email, and online communication channels.
Provide accurate information regarding products, services, orders, and company policies.
Resolve customer concerns, complaints, and service-related issues in a timely and professional manner.
Document customer interactions and maintain accurate records within company systems.
Process customer requests, account updates, and order-related transactions.
Escalate complex issues to appropriate departments when necessary.
Follow up with customers to ensure complete resolution and satisfaction.
Maintain a high level of professionalism and customer service at all times.
Collaborate with internal departments to address customer needs and improve service delivery.
Meet productivity, quality, and performance objectives.
Assist with special projects and administrative tasks as assigned.
Qualifications
High School Diploma or GED required.
Associate's degree preferred but not required.
Minimum 1 year of customer service, customer support, call center, administrative, or related experience preferred.
Strong verbal and written communication skills.
Excellent problem-solving and conflict-resolution abilities.
Proficiency with Microsoft Office Suite and web-based applications.
Ability to multitask and work independently in a remote environment.
Strong organizational and time-management skills.
Reliable internet connection and dedicated workspace required.
Preferred
Locations: CA (Los Angeles, Orange County, San Diego, San Francisco) | GA (Atlanta) | MA (Boston)\ NY (New York) \ VA (Richmond, Virginia Beach)
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Provide legal advice and regulatory guidance, communicate case strategy and developments, and support clients responding to government and agency investigations.