What You’ll Do:Serve as the first point of contact for residents and business owners regarding taxes, billing, sanitation fees, and business licensesHandle high-volume calls, emails, account inquiries, and payment-related questionsAssist with collections, delinquent accounts, repayment plans, refunds, reconciliations, and account updatesSupport revenue operations, mail processing, and cross-functional administrative tasks. What We’re Looking For:Strong customer service experience (face-to-face + phone preferred)High attention to detail, professionalism, and accuracyCalm under pressure with the ability to multitaskStrong communication skills and basic math/computer proficiencyEager learner who wants to grow into a subject matter expert.