The Customer Operations Learning & Development Specialist serves as the primary learning resource for the function, partnering with leaders and subject matter experts to identify skill and knowledge gaps, determine appropriate learning interventions, and create engaging instructor-led, virtual, digital, and blended learning experiences grounded in adult learning principles. Facilitate engaging and effective training for Customer Operations employees across the full employee lifecycle, including new-hire onboarding, role-specific development, cross-training, upskilling, systems training, process changes, refresher training, and performance improvement.