San Antonio, TX30+ days ago
Two or more years related experience in medical terminology and/or in a call center environment Ability to attain goals in a fast-paced, dynamic environment Ability to exercise considerable judgment and discretion in establishing and maintaining strong partnering relationships with internal and external callers Superior ability to effectively communicate at all levels of the customer interaction to include both verbally and in writing to provide a concierge level of service Working knowledge of computers, internet access, and the ability to navigate within an automated systems and a variety of software packages, and type minimum 45 wpm Prior experience in working collaboratively with other functional leaders to drive action plans Must be highly organized and able to manage multiple responsibilities and work on various assignments simultaneously Model positive behaviors that are focused on supporting: integrity, valuing diversity, innovation, building relationships, customer focus and teamwork Ability to communicate tactfully with department heads, managers, coworkers and vendors to resolve problems and negotiate resolutions Ability to work weekends and holidays as necessary to support the operations of the Care Connection Center Ability to type at least 40 WPM Bilingual in English/Spanish a plus. Assign appointments to VITAS Admissions Representatives and provide them with appointment report outside of the hours the Program Scheduler is working, 8pm-8am local time and weekends.