Contribute to the development and implementation of an outreach and recruitment plan for the K-12 system, the greater Tri-Cities community and non-traditional student enrollment to support the CBC strategic plan for recruitment and outreach; Present workshops and/or information sessions within the greater Tri-Cities community and the K-12 system to promote CBC in general, as well as specific CBC programs; Design, coordinate, and deliver onboarding workshops on applications, financial aid, and enrollment, while leading and participating in community outreach and recruitment activities (including fairs, camps, expos, tours, and counselor events) to promote CBC and provide accurate, engaging information on academic pathways and enrollment planning to prospective students, families, K-12 partners, and community members; Develop collaborative relationships with counselors, instructors, school district principals, specialized staff and support staff as necessary and appropriate to ensure a coordinated outreach and recruitment effort in the K-12 school system; Collaborate with CBC program department leads and faculty to support and facilitate a coordinated outreach and recruitment efforts and activities; Contribute to the development and dissemination of CBC marketing materials and e-recruitment activities; Leverage CRM system to personalize outreach and student support by creating communication strategies, event templates, data queries, and monthly reports that enhance recruitment and engagement efforts; and. Shows alignment with CBC Shared Commitments by treating others with respect, communicating and collaborating effectively, pursuing growth and learning, valuing and celebrating contributions, prioritizing wellness, and holding self and others accountable; Customer Service Skills: Manage difficult or emotional customer situations; respond promptly to customer needs; solicit customer feedback to improve service; respond to requests for service and assistance; meet commitments; Accountability: Accountable for own actions, decisions, errors, mistakes and/or failures to act when appropriate; accept responsibility when given, understand what duties employee is responsible for and can be counted upon to carry out those responsibilities; Student Centered: Attention, interest, activities and efforts are centered upon the best interest of students.