NewFamily Services Advocate - Baltimore City Head Start The Y of Central MarylandFamily Services Advocate - Baltimore City Head StartBaltimore, MDHow this role contributes to the Y’s mission: As a Y Family Services Manager, you will create and implement a Head Start recruitment plan for program participants to ensure 100% enrollment as well as establish and maintain a waiting list. An associate’s degree in social science, human services or related field OR a bachelor’s degree in family studies, social work, human services or related field (preferred).
NewVictim Advocate (Client Assistance Specialist, Grade 20) Montgomery County, MarylandVictim Advocate (Client Assistance Specialist, Grade 20)Rockville, MD$67,672–$98,010 / yearI have provided crisis services for survivors of domestic violence, sexual assault or human trafficking or other crime victims, conducted formal assessment tools including danger assessments, developed service plans and coordinated care across multiple agencies. Montgomery County Ethics Law: Except as provided by law or regulation, the Countys "Public Employees" (which does not include employees of the Sheriffs office) are subject to the Countys ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment.
NewVictim Advocate United States ArmyVictim AdvocateWashington, DC$74,678–$97,087 / yearIn addition to meeting the basic requirement above, to qualify for this position you must also meet the qualification requirements listed below: Specialized Experience: One year of specialized experience which includes providing professional advocacy services to victims or survivors of sexual assault and/or sexual harassment; conducting assessments with clients to evaluate needs and risks; conducting training/seminars on sexual assault/sexual harassment; and coordinating appropriate services with internal or external offices to ensure holistic victim support. FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university.
Domestic Violence/Sexual Assault Advocate Stella MarisDomestic Violence/Sexual Assault AdvocateBaltimore, MarylandAdvocates will intervene during evenings, weekends and holidays with patients presenting to Mercy to provide assistance in safety planning, danger assessment, emotional support and resource linkage with a special emphasis on providing "supportive advocacy" and "warm hand-offs" to other area providers. Responsibilities: Under general direction of the Family Violence Response Program (FVRM) Manager, the On-Call Domestic Violence/Sexual Assault Advocate is responsible for providing high quality crisis counseling and advocacy with Mercy Medical Center patients identified as domestic violence (DV) and/or sexual assault (SA) victims.
Domestic Violence/Sexual Assault Advocate Mercy Medical Center IncDomestic Violence/Sexual Assault AdvocateBaltimore, MDAdvocates will intervene during evenings, weekends and holidays with patients presenting to Mercy to provide assistance in safety planning, danger assessment, emotional support and resource linkage with a special emphasis on providing "supportive advocacy" and "warm hand-offs" to other area providers. Under general direction of the Family Violence Response Program (FVRM) Manager, the On-Call Domestic Violence/Sexual Assault Advocate is responsible for providing high quality crisis counseling and advocacy with Mercy Medical Center patients identified as domestic violence (DV) and/or sexual assault (SA) victims.
Customer Engagement - Advocate, Customer Service III Ampcus IncorporatedCustomer Engagement - Advocate, Customer Service IIIBaltimore, MD$30–$32 / hourThis position is a critical resource for large accounts within the Account Management Team providing day to day expertise on benefit administration and serves as the primary client contact for service issue resolution. 40% Acts as the primary point of contact for client’s HR staff, identifying, assessing, and responding to service questions, while providing personalized, comprehensive, and timely verbal and/or written answers.
Customer Engagement - Advocate, Customer Service II Ampcus IncorporatedCustomer Engagement - Advocate, Customer Service IIBaltimore, MDRemote$25–$28.75 / hour35% Provides first-level problem resolution to member, provider and broker inquiries via telephone by gathering and researching information; examine claim submissions verifying claim and system accuracy as well as liability, validate customer understanding of information and resolves issues based on applicable policies and procedures. 10% Maintains customer advocate records by identifying underlying customer needs and guiding them to appropriate resources or programs, updating account information by effectively utilizing the business areas enrollment/inquiry tracking system & processes.
Community Health Advocate II MedStar Health Research InstituteCommunity Health Advocate IIBaltimore, MD$23.65–$42.03 / hourThe Community Health Advocate II will work closely with community health, case management care teams, and social services agencies to provide short term care coordination and connection to resources and programs for patients to improve their health and general well-being through education and provision of coordination of care and services. The ideal candidate will be a Certified Community Health Worker with personal knowledge of the target population, as shown by residency in that neighborhood, knowledge of local resources and system navigation, as well as advocacy and community capacity building skills, outreach methods and strategies.
CTO Community Health Advocate MedStar Health Research InstituteCTO Community Health AdvocateBaltimore, MD$20.57–$36.27 / hourThe CTO Community Health Advocate will serve as a member of the interdisciplinary care management team to provide short term care coordination and connection to resources and programs for patients to improve their health and general well-being through education and provision of coordination of care and services. Assists patients in accessing health-related services, including obtaining a medical home, providing instruction on appropriate use, overcoming barriers to obtaining needed medical care and/or social services.
NewHousing Stability Advocate & Coordinator Health CareHousing Stability Advocate & CoordinatorBaltimore, MDA community service organization in Baltimore is looking for a SOAR Housing Specialist to provide housing-related support to individuals impacted by homelessness. Candidates should possess a Bachelor's degree and have experience connecting clients with community resources to enhance their housing stability and retention efforts.
NewRecovery-Focused Peer Advocate Housing & Wellness Health CareRecovery-Focused Peer Advocate Housing & WellnessBaltimore, MDAs a Peer Advocate, you will build relationships, assist clients in accessing essential services, and provide life skills coaching. A community health organization in Baltimore is seeking a Peer Advocate to support individuals who have experienced homelessness and mental health challenges.
NewRecovery Support Specialist Crisis Care Advocate Connections Health SolutionsRecovery Support Specialist Crisis Care AdvocateWoodbridge, VA$21–$22 / hourConnections Health Solutions in Woodbridge, VA, seeks a Recovery Support Specialist (RSS) responsible for supporting individuals in their recovery journey. The RSS demonstrates personal recovery and acts as an advocate, collaborating with multidisciplinary teams to meet treatment needs.
Advocate, Customer Service II IconmaAdvocate, Customer Service IIBaltimore, MD$25.77–$28.77 / hour20% Uses knowledge of products or services by collecting and the contractual provisions that govern administration to provide customer information service and analyzing education, to interpret contractual language to the customer needs for the purpose of providing benefit utilization and limitations, to determine the need for managed care initiatives, and to administer all types of services to customers within the business segment through telephonic inquiries, written and/or electronic inquiries and claims adjustments, if applicable. 35% Provides first- level problem resolution to member, provider and broker inquiries via telephone by gathering and researching information; examine claim submissions verifying claim and system accuracy as well as liability, validate customer understanding of information and resolves issues based on applicable policies and procedures.
Community Health Advocate II MedStar HealthCommunity Health Advocate IIBaltimore, MD$23.65–$42.03 / hourThe Community Health Advocate II will work closely with community health, case management care teams, and social services agencies to provide short term care coordination and connection to resources and programs for patients to improve their health and general well-being through education and provision of coordination of care and services. The ideal candidate will be a Certified Community Health Worker with personal knowledge of the target population, as shown by residency in that neighborhood, knowledge of local resources and system navigation, as well as advocacy and community capacity building skills, outreach methods and strategies.
CTO Community Health Advocate MedStar HealthCTO Community Health AdvocateBaltimore, MD$20.57–$36.27 / hourThe CTO Community Health Advocate will serve as a member of the interdisciplinary care management team to provide short term care coordination and connection to resources and programs for patients to improve their health and general well-being through education and provision of coordination of care and services. Assists patients in accessing health-related services, including obtaining a medical home, providing instruction on appropriate use, overcoming barriers to obtaining needed medical care and/or social services.
Patient Health Advocate Somatus, Inc.Patient Health AdvocateWaldorf, Maryland$21–$24 / hourFull timeThis position will be focused on high needs Chronic Kidney Disease (CKD) and End-Stage Kidney Disease (ESKD) populations that face multiple challenges, from accessing resources to adhering to a physician’s treatment plan. As a leading provider of outcomes-driven care for individuals and communities living with chronic conditions, Somatus is helping patients across the country enjoy More Healthy Days at Home.
Patient Experience Advocate Nutrition Services (Evening Shift) Virginia Hospital CenterPatient Experience Advocate Nutrition Services (Evening Shift)Arlington, VAThe Patient Experience Advocate for Nutrition Services supports the Nutrition Services Team by providing leadership for Nutrition Services in the delivery of safe, sanitary, innovative, and passionate execution of services to our Employees, Patients, Customers and Hospital Caregivers in a variety of settings. Purpose & Scope: The Patient Experience Advocate for Nutrition Services: Contributes to the overall engagement and experience of employees, guests, caregivers and patients; Supports department managers in their daily effort in impacting the engagement and experience at every level of the organization; Contributes to developing loyalty VHC Health.
Senior Developer Advocate Engineer NVIDIA CorpSenior Developer Advocate EngineerDCHackathons are short-typically week-long-intensive coding sessions where experienced mentors team up with groups of researchers and data scientists to guide them in accelerating or optimizing their projects using accelerated infrastructure and enterprise-grade software, across a variety of programming models, frameworks, and tools. Build and refine training materials and mentor team members solving real-world problems using NVIDIA Omniverse, Isaac Sim, Isaac Lab, Cosmos, and related stacks to create simulations, digital twins, and robotics workflows, etc.
Customer Advocate Safelite Group, Inc.Customer AdvocateAlexandria, VAFrom managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction. Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
Patient Experience Advocate - Nutrition Services (Evening Shift) VHC HealthPatient Experience Advocate - Nutrition Services (Evening Shift)Arlington, VirginiaPart timeThe Patient Experience Advocate for Nutrition Services supports the Nutrition Services Team by providing leadership for Nutrition Services in the delivery of safe, sanitary, innovative, and passionate execution of services to our Employees, Patients, Customers and Hospital Caregivers in a variety of settings. The Patient Experience Advocate for Nutrition Services: Contributes to the overall engagement and experience of employees, guests, caregivers and patients; Supports department managers in their daily effort in impacting the engagement and experience at every level of the organization; Contributes to developing loyalty VHC Health.
NewCriminal Defense Attorney: Trial-Driven Advocate EmergencyMDCriminal Defense Attorney: Trial-Driven AdvocateFairfax, VAThis role includes representing clients in various legal settings, conducting thorough legal research, and drafting critical legal documents. EmergencyMD in Fairfax, Virginia is seeking a passionate Criminal Defense Attorney to advocate for clients facing criminal charges.
NewBilingual Case Manager Youth & Family Advocate National Youth Advocate ProgramBilingual Case Manager Youth & Family AdvocateFairfax, VAThis role involves working directly with children in care by coordinating case management services and conducting necessary assessments in compliance with ORR Policy. The ideal candidate should possess a Bachelor's degree in behavioral sciences, have strong case management skills, and be bilingual in English and Spanish.
NewFamily Services Advocate - Baltimore City Head Start The YMCA of Central Maryland IncFamily Services Advocate - Baltimore City Head StartBaltimore, MDHow this role contributes to the Y's mission: As a Y Family Services Manager, you will create and implement a Head Start recruitment plan for program participants to ensure 100% enrollment as well as establish and maintain a waiting list. An associate's degree in social science, human services or related field OR a bachelor's degree in family studies, social work, human services or related field (preferred).
Advocate, Customer Service II ICONMA, LLCAdvocate, Customer Service IIBaltimore, MDRemote$25.77–$28.77 / hour20% Uses knowledge of products or services by collecting and the contractual provisions that govern administration to provide customer information service and analyzing education, to interpret contractual language to the customer needs for the purpose of providing benefit utilization and limitations, to determine the need for managed care initiatives, and to administer all types of services to customers within the business segment through telephonic inquiries, written and/or electronic inquiries and claims adjustments, if applicable. 35% Provides first- level problem resolution to member, provider and broker inquiries via telephone by gathering and researching information; examine claim submissions verifying claim and system accuracy as well as liability, validate customer understanding of information and resolves issues based on applicable policies and procedures.
NewPlaintiff WC Litigation Attorney Courtroom Advocate in MD LeoforcePlaintiff WC Litigation Attorney Courtroom Advocate in MDBaltimore, MDThis role involves managing a full caseload of plaintiff-side workers' compensation matters, ensuring proactive client advocacy and effective negotiations with counsel. Ideal candidates should have a Juris Doctor and experience in litigation, along with strong negotiation and relationship-building skills.#J-18808-Ljbffr.
Senior Advocate, Climate Mobility Adaptation Natural Resources Defense Council, Inc.Senior Advocate, Climate Mobility AdaptationWashington, DC$130,000–$150,000 / yearThis role will shape NRDC’s strategic vision on climate mobility, build on the organization’s established leadership on home buyouts, and connect those efforts to broader climate mobility and planned relocation initiatives initially focused on work in the United States though with a long-term view towards international connectivity. NRDC combines the power of more than 3 million members and online activists with the expertise of some 800 policy advocates, lawyers, scientists, and communication experts to confront the climate crisis, protect nature, ensure the rights of all people to clean air, clean water, and healthy communities.
Place Based State Advocate, Environmental Health Natural Resources Defense CouncilPlace Based State Advocate, Environmental HealthDCRemote$115,000–$130,000 / yearNRDC combines the power of more than 3 million members and online activists with the expertise of some 800 policy advocates, lawyers, scientists, and communication experts to confront the climate crisis, protect nature, ensure the rights of all people to clean air, clean water, and healthy communities. Our team works across the United States and around the world, from offices in Chicago, Los Angeles, New York City, San Francisco, and Washington, D.C., as well as in Beijing, and New Delhi (a subsidiary of NRDC India Pvt.
Customer Advocate Red Gate Group LtdCustomer AdvocateDCMaster's degree in an area related to the labor category from a college or university accredited by an agency recognized by the U.S. Department of Education; or equivalent substitution: Associate's + 4 years relevant experience, OR Bachelor's + 2 years relevant experience, OR 6 years relevant experience. The Customer Advocate serves as the primary liaison between the government customer, end users, and technical teams, ensuring issues are resolved quickly and correctly and that the customer experience remains seamless through and beyond migration.
NewSenior Advocate, Climate Adaptation & Insurance Strategy Natural Resources Defense CouncilSenior Advocate, Climate Adaptation & Insurance StrategyWashington, DCThe candidate should possess a Master's degree in a related field and demonstrate strong skills in communication and analysis. NRDC promotes a hybrid work model and values diversity, equity, and inclusion in its mission.#J-18808-Ljbffr.
Government Affairs Policy Counsel/Advocate Public KnowledgeGovernment Affairs Policy Counsel/AdvocateWashington, DCFull timePosition Summary: The Government Affairs Policy Counsel/Advocate will play a key role in developing and implementing Public Knowledge's government affairs strategy, through advocacy, strategy development, and relationship building in Congress, at Federal agencies, within the Executive Branch, and across the public interest field. PK’s modes of advocacy include outreach to the U.S. Congress, the executive branch, and administrative agencies, filing administrative comments, submitting amicus briefs, hosting public education events, building coalitions, and writing white papers and blog posts.
Place-Based State Advocate, Environmental Health Natural Resources Defense Council, Inc.Place-Based State Advocate, Environmental HealthWashington, Washington, DCRemote$115,000–$130,000 / yearNRDC combines the power of more than 3 million members and online activists with the expertise of some 800 policy advocates, lawyers, scientists, and communication experts to confront the climate crisis, protect nature, ensure the rights of all people to clean air, clean water, and healthy communities . Our team works across the United States and around the world, from offices in Chicago, Los Angeles, New York City, San Francisco, and Washington, D.C., as well as in Beijing , and New Delhi (a subsidiary of NRDC India Pvt.
Residential Advocate Jewish Social Services AgencyResidential AdvocateRockville, MDResponsibilities: Provides support and direct assistance to shelter residents to ensure their health and safety, which includes walking the hallways, making sure that children are safe and occupied and bathrooms and common areas are kept clean. JSSA provides services and support to nearly 31,000 individuals a year through our wide range of counseling, educational, specialized employment, in-home support, hospice and nursing care, and social services.
Helping Neighbors Advocate Paragon Home CareHelping Neighbors AdvocateMcLean, VirginiaParagon Helping Neighbors is a service -oriented organization that offers companionship, activity, engagement, fun, and various services to seniors. Our mission is to support seniors in living fulfilling, independent lives by providing the assistance they need with everyday activities.
Youth Engagement Advocate (2026-2027) Charles County Public SchoolsYouth Engagement Advocate (2026-2027)MDThe environmental factors and/or physical requirements of this position include the following: While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations; and the ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-50 pounds. Charles County Public Schools reserves the right to re-advertise and modify the content of vacancy announcements at any time; however, this may be the only notice for this position during the noted advertisement period.
NewSenior Client Advocate - Real Estate Willis Towers Watson PLCSenior Client Advocate - Real EstateArlington, VA$200,000–$275,000 / yearWTW provides a competitive benefit package which includes the following (eligibility requirements apply): Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program). The Senior Client Advocate is responsible for cultivating and maintaining relationships with a portfolio of Real Estate clients, including the development and execution of insurance and risk management strategies tailored to the unique challenges of the real estate industry.
Patient Health Advocate Somatus IncPatient Health AdvocateWaldorf, MD$21–$23 / hourHow We Show Up for Our Patients: As a leading provider of outcomes-driven care for individuals and communities living with chronic conditions, Somatus is helping patients across the country enjoy More Healthy Days at Home. Engages with patients who need assistance with self-care needs in addition to what a nurse care manager can provide via phone, such as: Address language and cultural barriers to care management and self-care.
NewASSOCIATE TECHNOLOGY ADVOCATE Compass Group North AmericaASSOCIATE TECHNOLOGY ADVOCATEMc Lean, VA$19–$20 / hourOur consultants are among the most qualified in the industry and have provided award-winning AV, IT and acoustics design services for some of the most well-known corporate, education, government and community clients worldwide, and our highly certified on-site technology hospitality advocates have become integral to the culture of global enterprises, tackling the daily technical and logistical challenges of our clients' meetings and events so they can focus on what matters most - their business. For three decades, we have brought long-range, strategic thinking to AV, IT and acoustics design and operations challenges, focusing not just on technology in the built environment, but also on how people, processes and places fit together to reflect the way people actually work, learn and play - no matter where they are in the life cycle of their technology journey.
Customer Service Delivery Advocate CarvanaCustomer Service Delivery AdvocateSterling, VA$20–$22 / hourAbility to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather (some markets may require deliveries to be made in the snow, while other markets require deliveries to be made in the summer heat) . We're looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to: Deliver vehicles straight to customers' doors with our custom car haulers (don't worry - a commercial license is not required to drive the hauler and you will receive ample training).
Customer Service Delivery Advocate - Baltimore, MD CarvanaCustomer Service Delivery Advocate - Baltimore, MDBaltimore, MD$20–$22 / hourAbility to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather (some markets may require deliveries to be made in the snow, while other markets require deliveries to be made in the summer heat) . We're looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to: Deliver vehicles straight to customers' doors with our custom car haulers (don't worry - a commercial license is not required to drive the hauler and you will receive ample training).
Client Advocate, Benefits NFP CorpClient Advocate, BenefitsVirtual, Maryland$50,000–$60,000 / yearFull timeThe base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach.
Human Rights Advocate Commonwealth of VirginiaHuman Rights AdvocateFalls Church, VADuties include examining human rights complaints, instances of seclusion/restraint and serious incidents; representing and supporting individuals and their families; supporting , consulting and training facility staff about the human rights system; identifying and working to correct and mitigate systemic human rights issues; monitoring compliance with the human rights regulations; reviewing facility policies for compliance; providing orientation, training, and technical assistance to human rights committees and taking necessary action to ensure the health and safety of individuals receiving services operated by DBHDS. The Department of Behavioral Health and Developmental Services (DBHDS) is seeking a highly skilled professional accustomed to working with a high level of autonomy to provide direct advocacy and regulatory technical assistance to individuals being served in DBHDS-operated hospitals.
TECHNOLOGY ADVOCATE - MCLEAN, VA Compass Group North AmericaTECHNOLOGY ADVOCATE - MCLEAN, VAVA$20–$23 / hourOur consultants are among the most qualified in the industry and have provided award-winning AV, IT and acoustics design services for some of the most well-known corporate, education, government and community clients worldwide, and our highly certified on-site technology hospitality advocates have become integral to the culture of global enterprises, tackling the daily technical and logistical challenges of our clients' meetings and events so they can focus on what matters most - their business. For three decades, we have brought long-range, strategic thinking to AV, IT and acoustics design and operations challenges, focusing not just on technology in the built environment, but also on how people, processes and places fit together to reflect the way people actually work, learn and play - no matter where they are in the life cycle of their technology journey.
NewIn-Person Community Success Advocate (Part-Time) - Alexandria Dormont Manufacturing CompanyIn-Person Community Success Advocate (Part-Time) - AlexandriaAlexandria, VAIn this part-time role, you will be the face of Viva Benefits, engaging with over 120 families to connect them with crucial resources and services aimed at improving their quality of life. Your responsibilities include in-person engagement with families, tracking their progress in accessing available benefits, and fostering partnerships with local property management teams.
Customer Advocate FleetPride, Inc.Customer AdvocateMDThe ideal candidate is a collaborative team player who contributes to team goals, supports colleagues, and helps create consistently positive experiences for customers and teammates. The Customer Advocate is a primary point of contact for customers, focused on delivering a positive experience by addressing inquiries, resolving issues, and providing accurate information.
NewDynamic DC Litigation Attorney - Courtroom Advocate BCG Attorney SearchDynamic DC Litigation Attorney - Courtroom AdvocateWashington, DCThe ideal candidate will possess a Juris Doctor (J.D.) degree and be admitted to practice law in Washington, DC, showcasing excellent analytical and communication skills while maintaining a client-focused demeanor.#J-18808-Ljbffr. This role requires a strong advocate experienced in civil litigation responsibilities, including client representation in court and legal research.
NewYouth & Family Advocate - Flexible Part-Time Youth Advocate ProgramsYouth & Family Advocate - Flexible Part-TimeBaltimore, MDA community-focused organization in Baltimore seeks a Part-Time Advocate to support at-risk youth and their families. The role includes developing advocacy services and planning service strategies.
NewSales Advocate FT (30979) Cricket WirelessSales Advocate FT (30979)Baltimore, MD$16–$17 / hourWireless Consultant Job Duties Customer service, greeting in a friendly & timely manner, creating a positive work environmentBeing knowledgeable and proactive in learning new promos, price changes, and policy updatesProficiency in administrative and operational tasks – filing paperwork and forms, being communicative with management to resolve issues, etc. Job DetailsJob Location: MD 588 BALTIMORE - Baltimore, MD 21215Position Type: Full TimeSalary Range: $16.00 - $17.00 Base+Commission/monthTalk4less Wireless is an authorized Cricket Wireless Dealer that helps bring the ATT brand to life.
NewCustomer Service Advocate II (In-Office) Blue Cross and Blue Shield AssociationCustomer Service Advocate II (In-Office)Baltimore, MD$39,240–$71,940 / yearUses knowledge of products or services by collecting and the contractual provisions that govern administration to provide customer information service and analyzing education, to interpret contractual language to the customer needs for the purpose of providing benefit utilization and limitations, to determine the need for managed care initiatives, and to administer all types of services to customers within the business segment through telephonic inquiries, written and/or electronic inquiries and claims adjustments, if applicable. ESSENTIAL FUNCTIONS: Provides first- level problem resolution to member, provider and broker inquiries via telephone by gathering and researching information; examine claim submissions verifying claim and system accuracy as well as liability, validate customer understanding of information and resolves issues based on applicable policies and procedures.
Customer Service Delivery Advocate - Washington DC - Dulles Carvana CoCustomer Service Delivery Advocate - Washington DC - DullesSterling, VA$20–$22 / hourWere looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to: • Deliver vehicles straight to customers doors with our custom car haulers • Dont worry - a commercial license is not required to drive the hauler, and you will receive ample training • Frequently load/unload vehicles onto the hauler, which part does require getting physical and regularly inspect the car-hauler to make sure the vehicle maintains safe to drive • Complete customer paperwork and include thorough notes in our customer tracking system • Consistently drive safe and maintain a clean driving record in accordance with Carvanas CMV Driver Qualification policy. Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement and extreme weather, some markets may require deliveries to be made in the snow while other markets require deliveries to be made in the summer heat.
Customer Service Delivery Advocate - Baltimore, MD Carvana CoCustomer Service Delivery Advocate - Baltimore, MDBaltimore, MD$20–$22 / hourAbility to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather (some markets may require deliveries to be made in the snow, while other markets require deliveries to be made in the summer heat). About the Role: We''re looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to: Deliver vehicles straight to customers'' doors with our custom car haulers (don''t worry - a commercial license is not required to drive the hauler and you will receive ample training).