p>Requirements: Competencies:
• Experience delivering client-focused solutions to meet and exceed customer needs • Must have a customer-oriented mindset • Strong analytical and problem-solving skills to help resolve customer issues • Time management and multitasking skills to handle multiple tasks and clients at once • Excellent communication skills, including listening & presentation skills • Demonstrated ability to work collaboratively across teams and independently to meet the needs of VRC clients • A strong understanding of the information management industry, VRC's services, and applications (preferred) • Proven ability to build and maintain strong client relationships, excellent communication, interpersonal, and negotiation skills.
Education and Eligibility Requirements:
• 3+ years of industry experience • Knowledge and ability-English and grammar • Pleasant telephone voice/manner • Ability to operate simple office equipment sufficiently to perform the job • Typing skills (preferably 45-55 wpm) with 95 - 100% accuracy • Must have proven customer support experience • Must know 10-key by touch.