Welcome in-shop customers and resolve customer concerns quickly and efficiently • Manage incoming calls, emails, and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale, and same-day reschedules/cancellations • Confirm and complete work order information, including insurance verification, additional parts, and missing information • Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders, and processing credit memos and rebills • Review orders from the national contact center and manage dealer part orders and special accounts • All other duties as assigned. • High School Diploma/GED/Equivalent required • Experience: 1-3 years telephone operations or business administration experience required • Ability to provide world-class customer service in a changing, fast-paced operation • Present a professional appearance and wear personal protective equipment • Ability to travel up to 10%.