Report any important occurrences to management as soon as possible (dramatic change in the number or type of referrals, etc.) • Access information for the Patient Advocate Specialist as needed (discharge dates, balances, itemized statements, medical records, etc.). Our Firstsource Solutions USA, LLC teams are with patients all the way, providing support and assistance all the while seeing first-hand the positive impact of their work through the emotions of relief and joy of the patients.