UNKNOWN

FEED

OTHER

The Community Health Worker will support our Care Delivery program (WiderCare+), using approved curriculum to build trust and promote health, while simultaneously driving the Community Health Integration (CHI) and Principal Illness Navigation (PIN) programs to bridge the gap between clinical care and social needs. Identify unmet social needs—such as food insecurity or housing instability—that impact the management of their serious condition and develop specific action plans to address them.

The Community Health Worker is an integral part of the member’s care team and works closely with the clinicians and the clinical operations team. The Community Health Worker will support our Care Delivery program (WiderCare+), using approved curriculum to build trust and promote health, while simultaneously driving the Community Health Integration (CHI) and Principal Illness Navigation (PIN) programs to bridge the gap between clinical care and social needs.<h3>What We Do (And Why It Matters)</h3>We are a mission-driven team dedicated to stabilizing high-risk populations and ensuring that no one falls through the cracks of the healthcare system.Our mission is to integrate Case Management, Care Navigation, and Benefits Enrollment into a single seamless layer of support with a focus on patients and their Social Determinants of Health (SDOH).This work bridges the gap between clinical requirements and social stability, and this role is vital to achieving that balance.<h3>The Care Advocate’s responsibilities include:</h3><ul><li>Principal Illness Navigation (PIN): Execute person-centered care plans for patients with serious, high-risk illnesses. Assist in monitoring and revising disease-specific plans, especially when frequent adjustments in medication or treatment regimens are required.</li><li>Clinical Care Bridge: Act as the link between the patient and the billing practitioner. Support care coordination by managing provider availability, rescheduling, and providing post-hospital discharge support.</li><li>SDOH Assessment & Goal Setting: Conduct person-centered assessments to understand the patient’s social and cultural context. Identify unmet social needs—such as food insecurity or housing instability—that impact the management of their serious condition and develop specific action plans to address them.</li><li>System Navigation & Advocacy: Assist patients and caregivers in navigating the Pennsylvania healthcare landscape. Teach self-advocacy skills to help patients communicate effectively with specialists and coordinate transportation or access to telehealth.</li><li>Technical & Workflow Support: Support patient communication templates and automation. Coordinate with the tech team to set up workflows, handle technical troubleshooting, and update patient charts in the Case Management System (CMS) with precision.</li><li>Resource Coordination: Refer patients to supportive services and community-based resources. Establish and maintain partnerships with local Pennsylvania organizations to bring targeted resources (legal aid, food assistance, etc.) to our members' attention.</li><li>Behavioral & Social Support: Use motivational interviewing and capacity-building to help patients manage the stress of chronic illness. Provide tailored education to improve treatment adherence and offer emotional support to families and caregivers.</li><li>CMS Compliance & Documentation: Maintain detailed logs of all interactions, including the amount of time spent and specific activities performed. Ensure all documentation meets the standards required for Medicare clinical and social integration services.</li></ul><h3>Essential Functions:</h3><ul><li>SC Locality: Safely and consistently drive to public places and member homes within a 50-mile radius in South Carolina.</li><li>Remote Independence: Successfully work in a remote team environment with high independence and minimal oversight.</li><li>Physical Presence: Frequently carry up to 30 pounds of supplies and stand/walk for the duration of home visits or member interactions.</li><li>Digital Literacy: Ability to use a computer, tablet, and smartphone to update data in multiple secure systems with accuracy.</li></ul>Requirements<h3>The Successful Care Advocate will:</h3><ul><li>Compliance: Be willing to complete and maintain all CMS-mandated training and state-applicable requirements, including competencies in interpersonal building, service coordination, and professional ethical conduct.</li><li>Experience: Have 3+ years of relevant community outreach, facilitation, or healthcare experience. Experience navigating high-risk chronic conditions or complex care management is a major plus.</li><li>Technical Savvy: Have strong computer skills and the ability to navigate web-based and app-based systems with ease.</li><li>Cultural Competency: Possess a deep understanding of the socio-economic and public health challenges facing disenfranchised populations in Pennsylvania.</li><li>Communication: Have excellent written and verbal communication skills, with an outgoing personality and the ability to motivate and influence different types of people.</li><li>Logistics: Have a high school diploma/GED (college degree preferred). Must have a valid driver’s license, reliable transportation, and a flexible schedule for occasional work outside regular business hours.</li><li>Commitment: Be committed to a drug-free workplace and ready for pre-employment substance abuse testing and background checks.</li></ul>BenefitsAs a venture-backed company, Wider Circle offers competitive compensation, including: <ul><li>Comprehensive health coverage, including medical, dental, and vision</li><li>401(k) Plan</li><li>Paid Time Off</li><li>Employee Assistance Program</li><li>Health Care FSA</li><li>Dependent Care FSA</li><li>Health Savings Account</li><li>Voluntary Disability Benefits</li><li>Basic Life and AD&D Insurance</li><li>Adoption Assistance Program</li><li>Training and Development</li><li>Compensation: $19.31 - $22.18 per hour </li></ul>And most importantly, an opportunity to make the world a better place!Wider Circle is proud to be an equal-opportunity employer that does not tolerate discrimination or harassment, of any kind. Our commitment to Diversity & Inclusion supports our ability to build diverse teams and develop inclusive work environments. We believe in empowering people and valuing their differences. We are committed to equal employment opportunity without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law.

Wider Circle

Care Advocate - Care Delivery

Accidental Death and Dismemberment (AD&D)

Alliance/Partner Management

Automation

Case Management

Chronic Disease

Clinical Medicine

Communication Skills

Community Health

Community Support

Computer Skills

Content Management Systems (CMS)

Disease

Diversity

Documentation

Driver's License

Equal Employment Opportunity (EEO)

Flexible Spending Accounts

Health Economics

Health Plan

Health Plan Membership

Healthcare

High School Diploma

Hospital

Identify Issues

Insurance

Interpersonal Skills

Legal

Lift/Move 30 Pounds

Literacy

Logistics

Medical Billing

Medications

Needs Assessment

Patient Assessment

Patient Care

Patient Charts

Presentation/Verbal Skills

Public Health

Risk

Set Goals

Smartphones

Tablet PC

Team Lead/Manager

Team Player

Technical Support

Telehealth

Training/Teaching

Writing Skills

Workable

We are seeking Customer Advocates who combine strong technical capability with professionalism, empathy, and a desire to build a long-term career in a structured, mission-driven organization. As a Customer Advocate, you will manage 50-70 member interactions per day, serving as a trusted resource for healthcare coordination, medications, appointments, and benefit-related inquiries.

<h2>Customer Advocate - Full-Time (Remote)</h2>Disabled Veteran Solutions (DVS)<h3>A Career With Purpose - Not Just a Job</h3>Disabled Veteran Solutions (DVS) is a nationally recognized, veteran-owned organization delivering high-quality service in regulated healthcare environments. We are seeking Customer Advocates who combine strong technical capability with professionalism, empathy, and a desire to build a long-term career in a structured, mission-driven organization.This is a full-time, remote position designed for individuals who value stability, accountability, and advancement. We invest significantly in our team members - including an intensive 8-week paid training program - and we hire individuals who are ready to commit and grow.<h3>The Role</h3>As a Customer Advocate, you will manage 50-70 member interactions per day, serving as a trusted resource for healthcare coordination, medications, appointments, and benefit-related inquiries.This is a fast-paced, structured environment requiring:<ul><li>Real-time navigation of multiple web-based platforms</li><li>Accurate documentation across systems</li><li>Confident use of Microsoft Word, Excel, Outlook, and Teams</li><li>Strong written and verbal communication</li><li>Consistent adherence to process and compliance standards</li></ul>Success in this role requires both compassion and technical precision.<h3>Technical & Computer Proficiency (Critical Requirement)</h3>This is not an entry-level computer role.Candidates must be comfortable:<ul><li>Navigating multiple browser windows simultaneously</li><li>Switching between systems while actively speaking with members</li><li>Documenting in real time without sacrificing call quality</li><li>Utilizing Microsoft Word, Excel, Outlook, and Teams efficiently</li><li>Troubleshooting basic system or navigation issues independently</li></ul>Candidates will be evaluated for computer proficiency during the hiring process.<h3>Schedule & Training</h3>Full-Time | 100% Remote | Monday-FridayShifts are 8 hours between 8:00 AM - 8:00 PM EST.Training Schedule: 8:00 AM - 4:30 PM EST 100% mandatory attendance for the full 8-week program.Permanent Schedule: Monday through Friday: 9:30 AM - 6:00 PM ESTStart Date: May 11, 2026 This role requires reliability and consistent attendance. It is not structured for part-time, temporary or transitional employment.<h3>Required Qualifications</h3><ul><li>High School Diploma (Associate degree or higher preferred)</li><li>Prior customer service experience handling complex or sensitive matters</li><li>Strong proficiency in Microsoft Word, Excel, Outlook, and Teams</li><li>Ability to navigate multiple web-based systems simultaneously</li><li>Excellent attention to detail and organizational skills</li><li>Clear, professional written and verbal communication</li></ul><h3>Preferred Experience</h3><ul><li>High-volume or call-driven service environments</li><li>Healthcare, insurance, or medical terminology exposure</li><li>Advocacy-based roles such as social work or behavioral health</li><li>Customer-facing retail roles requiring problem resolution</li></ul><h3>Compensation & Growth</h3><ul><li>Competitive pay based on qualifications</li><li>Bonus opportunities</li><li>Comprehensive benefits package</li><li>Clear advancement pathways for high performers</li></ul> <h3> Who Thrives Here</h3>Professionals who value structure, accountability, and meaningful work - and who are seeking long-term career stability within a mission-driven organization.If you are technically confident, dependable, and ready to grow within a high-performance environment, we encourage you to apply.Join DVS - where your work matters and your career can advance. A pre-employment drug screening and criminal background check are required prior to employment.

Disabled Veteran Solutions

Customer Advocate, Remote

Behavioral Health

Customer Relations

Customer Support/Service

Detail Oriented

Health Insurance

Medical Terminology

Microsoft Excel

Microsoft Outlook

Microsoft Word

Organizational Skills

Problem Solving Skills

Regulatory Compliance

Retail

Social Work

Training Program

Talent Acquisition

We are a leading physician group serving South Carolina and Georgia, dedicated to delivering quality healthcare directly to patients in care facilities, homes, clinics, and virtual visits. Interact with patients via email, patient portal, telephone, text, in-person, etc. to gather necessary information, schedule and confirm appointments, and provide pre-appointment instructions.

We are growing and seeking qualified Licensed Clinical/Independent Social Worker to service our patients across the South Carolina Lowcountry area. Licensed Independent Social Worker – Clinical Practice (LISW-CP) play a vital role as part of the care team within our organization. This role provides patients with the essential psychosocial, psychotherapy, and counseling support necessary to cope with chronic, acute, or terminal illnesses.LISW/LCSW perform patients visits via telehealth remotely from their home. This is a full-time salary-based 8-hour shift (8:00am-5:00pm; Monday-Friday) position.We are looking for candidates in the following areas:<ul><li>Beaufort</li></ul>AboutWe are a leading physician group serving South Carolina and Georgia, dedicated to delivering quality healthcare directly to patients in care facilities, homes, clinics, and virtual visits. Our services include comprehensive primary care, specialty services, and pharmacy support, tailored to meet diverse patient needs. Committed to excellence and innovation, our team collaborates closely with facilities and families to ensure accessible, coordinated, and compassionate care.Why Choose a Career at Your Health?Providing high quality care for our patients is the center of what we do, and we provide the same care for our employees. Here are some of the benefits that are available to our employees.<ul><li>Competitive Compensation Package with Bonus Opportunities</li><li>Employer Matched 401K</li><li>Free Visit & Prescriptive Services with HDHP Insurance Plan</li><li>Employer Matched HSA</li><li>Generous PTO Package</li><li>Career Development & Growth Opportunities</li></ul>What Are We Looking For?Your Health is currently looking for a Social Worker - LCSW to join our growing primary care family. A successful Licensed Social Worker will be able to perform these essential duties and responsibilities. Reasonable accommodations may be made, in accordance with applicable law, to enable individuals with disabilities to perform the essential functions.The following is a list of essential functions, which may be subject to change at any time and without 
notice. Management may assign new duties, reassign existing duties, and/or eliminate function(s).Responsibilities:<ul><li>Conducting comprehensive psychosocial assessments to identify patient’s needs, strengths, and challenges.</li><li>This may involve screening for mental health conditions, substance abuse issues, domestic violence, and other social determinants of health.</li><li>Providing individual, couples, family, and group counseling or psychotherapy to address mental health concerns such as depression, anxiety, grief, trauma, and adjustment to illness or life changes.</li><li>Offering immediate support and intervention for patients experiencing acute mental health crises, including suicidal ideation, self-harm, or emotional distress.</li><li>Develop and implement cognitive assessment care plans tailored to each patient’s unique needs. Integrate social determinants of health and behavioral health into the overall care plan.</li><li>Accurately document and log care management as appropriate and collaborate with the care team to keep patients’ care plans up to date.</li><li>Facilitate integration of behavioral health services into the primary care settings, ensuring patients have access to appropriate mental health and substance abuse resources.</li><li>Facilitate communication and coordinate among the patient’s care team members to ensure a comprehensive and integrated approach to health care delivery.</li><li>Communicate with providers and staff via phone, email, Teams, Athena, or in-person.</li><li>Collaborate closely with care team members to coordinate comprehensive care plans that address both medical and psychosocial needs.</li><li>Educating patients and their families about mental health conditions, treatment options, coping strategies, and community resources available for support.</li><li>Serving as an advocate for patients to ensure their needs are addressed within the healthcare system and community settings.</li><li>This may involve assisting with access to social services, disability benefits, housing assistance, or legal support.</li><li>Maintaining accurate and confidential documentation of assessments, treatment plans, progress notes, and communication with patients and other healthcare professionals in accordance with legal and ethical standards.</li><li>Recognizing and respecting the cultural, ethnic, and socioeconomic diversity of patients and tailoring interventions and treatment approaches to meet their unique needs and preferences.</li><li>Interact with patients via email, patient portal, telephone, text, in-person, etc. to gather necessary information, schedule and confirm appointments, and provide pre-appointment instructions.</li><li>Respond to patient inquiries, resolve scheduling conflicts, and assist in rescheduling appointments when necessary.</li><li>Provide exceptional customer service to patients, exhibiting a compassionate and empathetic attitude. Address patient concerns, inquiries, and complaints professionally and promptly, striving to meet patient needs and ensure their satisfaction.</li><li>Collaborate with internal and external resources to facilitate and ensure seamless operations.</li><li>Perform general administrative tasks and support other staff as needed.</li><li>Utilize the company’s software systems to enhance patient care and staff efficiency.</li></ul>Qualifications <ul><li>Must be a License Clinical/Independant Social Work</li><li>Master’s Degree with appropriate licensure for LMSW or LISW-CP. License must be in good standing.</li><li>Experience or certification as a substance use disorder (SUD) specialist is preferred. This includes either formal certification or demonstrated experience working with individuals affected by substance use in clinical or community settings.</li><li>A minimum of one year of experience in a healthcare setting is preferred.</li><li>A minimum of one year of experience in counseling preferred.</li><li>Must be proficient in utilizing technology tools and platforms for remote patient monitoring, telemedicine, and electronic medical records.</li><li>Ability to read and communicate effectively.</li><li>Strong written and verbal skills.</li><li>Basic computer knowledge.</li><li>Ability to manage and demonstrate effective leadership skills.</li><li>Should demonstrate good interpersonal and communication skills under all conditions and circumstances.</li><li>Ability to foster a cooperative work environment.</li><li>Team player with ability to manage multiple responsibilities and demonstrate sound judgment.</li><li>Must be able to work flexible hours and travel between offices, facilities, etc. Must be a licensed driver with an automobile that is insured in accordance with state and/or organizational requirements and is in good working order.</li></ul>

Advocate Jobs in Charleston, SC

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Advocate Jobs in Charleston, SC

Care Advocate - Care Delivery Wider Circle

Customer Advocate, Remote Disabled Veteran Solutions

Social Worker - LISW/LCSW Your Health Organization

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