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Quick Stats for 2023 Licensed for 255 beds 124 Medical/Surgical 14 Intensive Care Unit 18 Labor and Delivery 4 Pediatric Non-traditional, Non-acute services 28 bed psychiatric unit 17 bed skilled nursing unit 8 bed rehab unit Largest local private employer Employees: 2,375+ Active Physicians: 225 APPs: 87 Volunteers: 290 Service Area: 200,000 AH Urgent Cares: 5 AH Practices: 49. We offer a full continuum of inpatient and outpatient services, including Augusta Medical Center—a 255-bed facility—and Augusta Medical Group, which operates 40 practice locations and four urgent care centers.

<div><strong>Overview:</strong></div><div>At Augusta Health, your work matters — and so do you. Whether you're delivering direct patient care, supporting operations, or innovating behind the scenes, every role contributes to our mission of promoting wellness and healing through compassionate service. We offer more than just a job — we offer a purpose-driven career in a nationally recognized, independent health system located in Virginia’s scenic Shenandoah Valley.<br/><br/></div><div>Learn more about career opportunities on our <a href="https://www.augustahealth.com/careers/" rel="nofollow">Careers Page</a>.<br/><br/></div><div>Our team members thrive in a supportive culture that values collaboration, integrity, and excellence. With opportunities across clinical and non-clinical areas, Augusta Health is a place where your skills make a difference, and your growth is a priority.<br/><br/></div><div><strong>Why Join Augusta Health?</strong></div><div>We believe in taking care of the people who care for our community. That’s why Augusta Health offers a comprehensive and thoughtfully designed benefits package that supports your well-being, career development, and work-life balance. Whether you're launching your career or bringing in years of experience, we provide the tools, resources, and encouragement to help empower you to reach your full potential — personally, professionally, and financially.<br/><br/></div><div>Explore our <a href="https://www.augustahealth.com/careers/benefits/" rel="nofollow">Benefits</a>, current <a href="https://www.augustahealth.com/wp-content/uploads/2025/01/Sign-On-Bonus-2025-1.pdf" rel="nofollow">Hiring Incentives</a>, and our <a href="https://investinginus.augustahealth.com/taking-care-of-us/#diversity" rel="nofollow">Taking Care of Us initiative</a> — which embraces <strong>Belonging</strong>, <strong>Respect</strong>, <strong>Inclusion</strong>, <strong>Diversity</strong>, <strong>Growth</strong>, and <strong>Equity</strong> (<strong>B.R.I.D.G.E.</strong>) — to see how we invest in our team members and culture.<br/><br/></div><div><strong>Total Rewards & Benefits</strong> (may vary by position):</div><ul><li>Comprehensive insurance package including medical, dental, and vision coverage.</li><li>Retirement savings plans and financial wellness support programs.</li><li>Generous paid time off and flexible scheduling to promote work-life balance.</li><li>Career development programs including clinical ladders, shared governance, and advancement opportunities.</li><li>Personalized onboarding with dedicated preceptors and ongoing educational support.</li><li>Tuition reimbursement and access to onsite childcare.</li><li>Free onsite parking, 24/7-armed security for your safety, a Health Fitness Reimbursement Program, and an onsite credit union and pharmacy.</li><li>Competitive pay with shift/weekend differentials.</li><li>Employee discounts at the cafeteria, gift shop, pharmacy, and local entertainment venues (i.e., movie tickets).<br/><br/></li></ul><div>Full details are available on our <a href="https://www.augustahealth.com/careers/benefits/" rel="nofollow">Benefits Page</a>.<br/><br/></div><div><strong>Job Summary:</strong></div><div>Under direction and supervision of the Director of Patient Experience, the <strong>Patient Advocate</strong> assists in the daily, ongoing activities of the organization’s patient advocacy safety program. Individual must be knowledgeable and competent with hospital accreditation standards, legal and other accrediting and/or regulatory agency standards as they pertain to patient rights, risk management and patient safety. Works as a team member with Department Directors, Clinical Nurse Managers, and other health care professionals.<br/><br/></div><div>This position plays a critical role in supporting Augusta Health’s mission and advancing departmental goals through measurable performance indicators and service excellence. This position contributes to a collaborative, patient-centered environment and helps drive outcomes aligned with organizational priorities.<br/><br/></div><div><strong>Essential Job Duties:</strong></div><ul><li>Manage the organization’s patient complaint/concern program by responding to patient’s complaint/concerns in accordance with Augusta Health policies and procedures.</li><li>Assign follow-up to Department Directors/Designee, co-investigate and provide coordination on resolution/closure of grievances/complaints/concerns filed by patients, etc.</li><li>Provide and analyze regular trending reports by department/location as well as type of concern for patient complaints and concerns to identify patterns or trends for improvement.</li><li>Complete other duties as assigned by Director.</li><li>Supports the mission, vision, values and strategic goals of Augusta Health.</li><li>Complies with the Augusta Health Standards of Conduct and all policies, procedures, and regulations.</li><li>Performs a variety of related duties as assigned.</li><li>Meets all annual training, health and safety requirements.</li><li>Demonstrates regular, reliable and dependable attendance.</li><li>As needed, may be required to work:<ul><li>On weekdays, weekends, evenings and/or night shifts.</li><li>On holidays or additional shifts.</li><li>During disaster situations, i.e., before, during or after a disaster or inclement weather (e.g. hurricane, flood, snowstorm, etc.).</li><li>Additional hours after scheduled workday or shift based on operational needs.<br/><br/></li></ul></li></ul><div><strong>Required Qualifications:</strong></div><ul><li><strong>Education:</strong> High School Diploma or equivalent.</li><li><strong>Licensure/Certification:</strong> None.</li><li><strong>Experience:</strong> Minimum 5 years healthcare experience, with experience dealing directly with patient (client) concerns/complaints.</li><li><strong>Driver's License:</strong> N/A.</li><li>Eligibility to work in the United States and meet Virginia state employment requirements.<br/><br/></li></ul><div><strong>Preferred Qualifications:</strong></div><ul><li><strong>Education:</strong> None.</li><li><strong>Licensure/Certification:</strong> None.</li><li><strong>Experience:</strong> None.</li><li>Prior experience in a hospital, healthcare system, or related service-oriented environment.</li><li>Familiarity with Augusta Health’s systems, workflows, or organizational culture is a plus.<br/><br/></li></ul><div><strong>Competencies, Knowledge, Skills and Abilities:</strong></div><ul><li>Individual must be knowledgeable and competent with Joint Commission, legal and other accrediting and/or regulatory agency standards as they pertain to patient rights, risk management and patient safety.</li><li>Works as a team member with department directors, clinical coordinators, and other healthcare professionals.<br/><br/></li></ul><div><strong>About Augusta Health:</strong></div><div>Augusta Health is an independent, nonprofit, mission-driven health system located in Fishersville, Virginia, in the heart of the Shenandoah Valley. We offer a full continuum of inpatient and outpatient services, including Augusta Medical Center—a 255-bed facility—and Augusta Medical Group, which operates 40 practice locations and four urgent care centers. Our commitment to excellence, innovation, and compassionate care makes Augusta Health a leading employer and healthcare provider in the region.<br/><br/></div><div>Discover more about our history, values, and community impact on our <a href="https://www.augustahealth.com/about-us/" rel="nofollow">About Us Page</a>.<br/><br/></div><div><strong>Equal Opportunity Statement:</strong></div><div>Augusta Health recruits, hires, and promotes qualified candidates for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran or military discharge status, and family medical or genetic information.<br/><br/></div><div>We are committed to fostering a diverse and inclusive workplace in accordance with federal and Virginia state employment laws.</div><br/><br/><strong>About Augusta Health:</strong><p>Exceptional care, small town hospitality
Nestled in Virginia’s beautiful Shenandoah Valley, Augusta Health is among the finest nonprofit community hospitals in America.
Augusta Health opened in 1994 to continue a tradition of personalized care with small-town hospitality that began with predecessor hospitals in Staunton and Waynesboro. Today, our highly trained physicians and staff use state-of-the-art technology to provide top quality care with warmth and compassion. We offer many amenities so patients and families can be comfortable and close during difficult times. View Our Mission, Vision & Values.

If you are a resident of Augusta County, Staunton, Waynesboro, or surrounding areas, you can benefit from a variety of programs we host to promote good health.

If you are a dedicated healthcare professional, you will find exciting career opportunities at Augusta Health.

Quick Stats for 2023

Licensed for 255 beds

124 Medical/Surgical
14 Intensive Care Unit
18 Labor and Delivery
4 Pediatric
Non-traditional, Non-acute services

28 bed psychiatric unit
17 bed skilled nursing unit
8 bed rehab unit
Largest local private employer

Employees: 2,375+
Active Physicians: 225
APPs: 87
Volunteers: 290
Service Area: 200,000

AH Urgent Cares: 5

AH Practices: 49</p>

Augusta Health

Patient Advocate - Patient Experience

Accreditation Standards

Cafeteria

Childcare

Clinical Nursing

Credit Union

Diversity

Driver's License

Drug Development

Fitness

Healthcare

Healthcare Management

Healthcare Providers

Healthcare Reimbursement

Hospital

Hospital Systems

Legal

Legal Standards

Maternal-Fetal Medicine

Medical Surgical Intensive Care Unit (MSICU)

Nursing

Nursing Management

Onboarding

Organizational Culture

Organizational Development/Management

Organizational Skills

Outpatient Care

Patient Care

Patient Rights

Patient Safety

Pediatrics

Performance Metrics

Pharmacy

Psychiatry and Mental Health

Regulations

Risk Management

Safety Training

Safety/Work Safety

Team Player

Trend Analysis

Tuition Reimbursement

Urgent Care

Betterteam

OTHER

We recognize the vital role that social services plays in improving the well-being and quality of life for those in our care and are looking for a team builder who is excited about the opportunity to assist in building a facility culture. From telemedicine services and remote health monitoring to advanced diagnostic tools and customized wellness programs, we use innovation to make patient care accessible, efficient, and effective.

<p style="line-height:normal"><strong>Looking for a qualified Manager of Social Services to join our team!</strong></p><p> </p><p><strong>Location:</strong> Augusta Nursing and Rehab </p><p><strong>Job Type:</strong> Full-Time</p><p> </p><p style="line-height:normal"><strong>Are you passionate about enriching the lives of others and creating a vibrant, engaging environment? Join our team as the Manager of Social Services.</strong></p><p> </p><p style="line-height:normal">We are searching for a Manager of Social Services to lead our social services department and ensure residents, and their families receive the support they need. We recognize the vital role that social services plays in improving the well-being and quality of life for those in our care and are looking for a team builder who is excited about the opportunity to assist in building a facility culture. The primary purpose of the role is to be responsible for providing services to respond to the emotional needs of the residents and their families. You will also assist with resident admissions and the referral process.</p><p> </p><p style="line-height:normal"><strong>Major Responsibilities</strong></p><ul><li> Stay up to date with federal and state regulations and make policy recommendations to the Licensed Nursing Home Administrator.</li><li>Implement policies and procedures to identify and address the social and emotional needs of residents.</li><li>Participate in community planning to support facility services and resident needs.</li><li>Oversee discharge planning, development of social care plans, and participation in resident assessments.</li><li>Provide consultation to staff and community agencies to develop effective social service programs.</li><li>Develop and implement corrective action plans for social service deficiencies noted during survey inspections.</li><li>Maintain an up-to-date reference library of laws, standards of practice, and other essential materials.</li><li>Conduct and document social services evaluations, identifying resident problems and needs.</li><li>Maintain ongoing communication with case workers and external service providers.</li><li>Provide social work consultation to residents, families, and staff as needed.</li><li>Drive innovation and process improvements to enhance social services and resident care outcomes.</li></ul><p style="line-height:normal"><strong>Minimum Qualifications</strong></p><ul><li style="line-height:normal">Bachelor's or Master's degree in Social Work, Human Services, or a related field (preferred).</li><li style="line-height:normal">Experience in long-term care, healthcare, or social services within a skilled nursing or similar setting.</li><li style="line-height:normal">Strong understanding of state and federal regulations governing social services in nursing facilities.</li><li style="line-height:normal">Excellent interpersonal, communication, and problem-solving skills.</li><li style="line-height:normal">Ability to build and maintain relationships with residents, families, and external agencies.</li><li style="line-height:normal">Compassionate, dedicated, and committed to enhancing the lives of residents.</li></ul><p><strong>Pay and Benefits</strong></p><p>Competitive salary commensurate with experience<br/>Comprehensive health, dental, and vision insurance<br/>401(k)<br/>Paid time off and holidays</p><p> </p><p><strong>Why Join Our Team</strong></p><p><strong>Get paid in advance with us:</strong> We offer access to your earned but unpaid wages.</p><p><strong>Build your own schedule:</strong> Pick up shifts when and where you want to work. We have an easy-to-use scheduling app to find and book open shifts or request additional hours. </p><p><strong>Shift options:</strong> Mornings, Afternoon, and Night's shift options available. Additional hours by request.</p><p><strong>Innovative Purchasing Program:</strong> That allows you to buy thousands of products (technology, furniture, clothing, etc.) and pay over time. Zero interest, no credit check, no hidden fees.</p><p><strong>Access to online learning 24/7: </strong>Our LMS offers free courses for senior care, health and human services industry. Use for free to help satisfy certifications or professional development. Available via computer or mobile, and many courses offer alternative languages.</p><p><strong>Phone and auto discounts:</strong> Up to 20% on employee personal wireless accounts and auto rentals through designated vendors.</p><p><strong>Employee Assistance Fund:</strong> In unexpected catastrophic situations you can confidentially apply for help.</p><p><strong>Advocacy and Community Impact:</strong> We are committed to making a positive impact on the communities we serve. We partner with local organizations, host educational events, and advocate for policies that improve the health and lives of older adults everywhere. </p><p> </p><p><strong>About Us</strong></p><p>We strive to be the leading provider of compassionate, comprehensive care that supports the physical, mental, and emotional well-being of patients, while also promoting respect and autonomy. Our goal is to create an environment where patients thrive, not just survive - where every aspect of their well-being is nurtured, from health and safety to social connections and quality of life. </p><p>We have innovative solutions for better health. As part of our commitment to excellence, we leverage the latest in healthcare technology to provide better outcomes for older adults. From telemedicine services and remote health monitoring to advanced diagnostic tools and customized wellness programs, we use innovation to make patient care accessible, efficient, and effective.</p><p>We also embrace new treatments, therapies, and approaches that can improve quality of life, whether it's through pain management, physical rehabilitation, or mental health support. By staying at the forefront of healthcare trends and continuously evolving our services, we ensure that patients receive the best possible care.</p><p><em>We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</em></p><p> </p><p><strong>Apply now! </strong>Our application process is quick and easy.</p><p> </p><br/><br/><b><i>Job Posted by ApplicantPro</i></b><i></i><br/>

Avardis Health

Manager of Social Services

Car Rentals

Communication Skills

Community Support

Community and Social Services

Corrective Action

Discharge Plans

Emerging Technology

Facilities Planning

Federal Laws and Regulations

Furniture

Health Plan

Identify Issues

Interpersonal Skills

Long-Term Care

Needs Assessment

Nursing Administration

Nursing Credentials

Nursing Home

Pain Management

Policy Development

Policy Implementation

Problem Solving Skills

Procedure Implementation

Process Improvement

Purchasing/Procurement

Quality of Life

RMON

Rehabilitation Medicine

Rehabilitation Nursing

Social Work

State Laws and Regulations

Telemedicine

Wireless Communications

Talent Acquisition

The position focuses on helping enrolled individuals of the Permanent Supportive Housing (PSH) program to achieve stability and improve their quality of life by providing support and connecting them to necessary services. Assist participants with activities of daily living, such as budgeting, setting up appointments, transportation to food banks and health care appointments, and accessing healthcare.

<div><strong>General Statement of Duties:<br/></strong><br/></div><div>This position performs a key role in assisting individuals with serious mental illness and possibly co-occurring substance use disorders, and/or physical disabilities who have experienced chronic homelessness. The position focuses on helping enrolled individuals of the Permanent Supportive Housing (PSH) program to achieve stability and improve their quality of life by providing support and connecting them to necessary services.</div><div><br/></div><div>The Service Coordination Specialist is directly accountable to the PSH Supervisor.</div><div><br/></div><div>Persons in this class are classified non-exempt under the Fair Labor Standards Act.</div><div><br/></div><div><strong>Major Essential Functions:</strong></div><ul><li>Conduct assessments to determine individual needs and goals.</li><li>Develop and implement individual service plans, regularly assessing progress.</li><li>Provide ongoing support to individuals to help them maintain housing stability.</li><li>Assist participants with activities of daily living, such as budgeting, setting up appointments, transportation to food banks and health care appointments, and accessing healthcare.</li><li>Link participant with appropriate community-based services including mental health, substance use treatment, medical care, employment services, and legal assistance.</li><li>Serve as the primary point of contact for individual housing staff and service providers.</li><li>Monitor and ensure participant is connected to necessary services and advocate on their behalf when needed.</li><li>Address immediate concerns, such as eviction threats or personal crises, and respond to emergency situations.</li><li>Supporting clients and PSH team with move-in and move-out process.</li><li>Provide or facilitate access to immediate support services in times of crisis.</li><li>Advocate on behalf of clients to access benefits, resources or legal protections.</li><li>Documentation and reporting: Maintain accurate and up-to-date client records in compliance with program and agency requirements, and confidentiality regulations. Completes all necessary documentation for participant’s involvement in PSH program, included but not limited to, housing stabilization plan, individualized service plan, and contact notes.</li><li>Track progress towards goals and document service delivery.</li><li>Work closely with other PSH team members and support service providers to ensure comprehensive care. Serves as a back up to PSH Case Manager and Housing Specialists to ensure service continuity.</li><li>Will be trained and certified as an SSI/SSDI Outreach, Access, and Recovery (SOAR) specialist.</li><li>Conducts annual apartment inspections to ensure the housing meets Housing and Urban Development (HUD) Quality Standards for PSH participants.</li><li>Demonstrates a desire and willingness to continue growing and learning professionally, as evidenced by participation in appropriate workshops, seminars, and conferences.</li><li>Participates in treatment team meetings for PSH participants as appropriate.</li><li>In collaboration with the PSH Supervisor, ensures the program is adhering to housing first principles and the permanent supportive housing model.</li><li>Use Evidence Based Practices such as Motivational Interviewing, Harm Reduction and Trauma Informed Care in provision of services.</li><li>Make effective use of available technology, including computers, e-mail, voice mail, and electronic health records.</li><li>Maintain effective relationships with co-workers and customers based on courtesy, compassion, and respect.</li><li>Perform other duties as agency needs require.</li></ul><div><br/></div><div><strong>Required Knowledge, Skills, and Abilities:</strong></div><ul><li>Knowledge of community resources and housing-first models.</li><li>Ability to work with diverse populations, including individuals with mental health and substance use issues.</li><li>Strong communication, problem-solving and crisis management skills.</li><li>Ability to maintain confidentiality and handle sensitive information.</li><li>Experience in case management, social services and/or supportive housing is preferred.</li><li>Basic computer literacy and word processing skills required.</li><li>Must be able to lift up to 25 pounds and navigate stairs.</li></ul><div><br/></div><div><strong>Additional Requirement:</strong></div><ul><li>Possession of a valid Virginia driver’s license, acceptable driving record, and current ability and willingness to transport clients in an agency vehicle.</li><li>Willing to be trained in Mandt, Medication Administration, CPR Certification, First Aid Certification.</li><li>Able to be certified as a Qualified Mental Health Case Manager.</li></ul><div><br/></div><div><strong>Minimum Education and Experience:</strong></div><ul><li>Bachelor’s degree in human services/related specialty <strong><em>OR</em></strong> any equivalent combination of education and experience which provides the required knowledge, skills and abilities.</li></ul><div><br/></div><div><strong>Other Information:</strong> </div><div><br/><strong>Work Equipment:</strong> Smart Phone, calculator, computer and related software.</div><div><br/></div><div><strong>Work Environment:</strong></div><ul><li>General office environment with normal lighting levels, temperature, air quality, ventilation and noise levels.</li><li>Community settings and client housing.</li></ul><div><br/></div><div><strong>Work Location:</strong> 1241 N. Main St. office and other community sites as necessary.</div><div><br/></div><div><strong>Work Hazards:</strong></div><ul><li>Standard hazards associated with a mental health treatment environment.</li><li>Standard hazards associated with human service residential environment including hazards associated with problem behaviors.</li><li>Use of universal precautions required.</li></ul><div><br/></div><div><strong>Work Schedule:</strong></div><ul><li>Monday through Friday, regular office hours (8am-5pm); additional hours as needed to perform job requirements.</li><li>Regular and reliable attendance is required.</li></ul><br/><br/><strong>About HARRISONBURG ROCKINGHAM CSB:</strong><p>Harrisonburg-Rockingham Community Services Board Is A Leading Provider in Mental Health, Substance Abuse, and Developmental Services. We are one of 40 community-based public providers of mental health, substance abuse, and developmental disability services throughout Virginia. The Commonwealth has designated the 40 CSBs as the single point of entry into publicly funded behavioral health and developmental services. HRCSB is supported through local, state and federal funds. We provide an array of programs and supports directly and through partnerships with other providers.</p>

HARRISONBURG ROCKINGHAM CSB

Permanent Supportive Housing Service Coordination Specialist

Activities of Daily Living (ADLs)

Air Quality

Budgeting

CPR Certification

Calculators

Case Management

Computer Skills

Computer Software

Conferences

Crisis Management

Customer Support/Service

Documentation

Emergency Response

Federal Assistance

First Aid

Lift/Move 25 Pounds

Medical Record System

Medication Administration

Plan Meetings

Project Tracking

Quality Metrics

Service Delivery

Smartphones

Substance Abuse Treatment

Voice Mail

Word Processing

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Patient Advocate - Patient ExperienceAugusta Health

Manager of Social ServicesAvardis Health

Permanent Supportive Housing Service Coordination SpecialistHARRISONBURG ROCKINGHAM CSB

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