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Self-leadership, crisis intervention skills, and excellent decision-making abilities are essential for effectively managing the unique challenges that may arise in such settings and for providing support and guidance to individuals in need. The center offers a safe haven and a range of vital services, from emergency shelter to counseling, ensuring that every person in need receives the care and assistance necessary to rebuild and empower their lives.

Bay Area Women's Center seeks a Crisis Hotline Advocate to join our team. This position supports the agency’s domestic violence and sexual assault crisis hotline and emergency shelter program. Bay Area Women's Center stands as a beacon of hope and support for individuals facing domestic and sexual violence. The center offers a safe haven and a range of vital services, from emergency shelter to counseling, ensuring that every person in need receives the care and assistance necessary to rebuild and empower their lives. BAWC proudly offers a 32-hour full-time workweek to promote a healthier work-life balance. Our commitment to being an LGBTQ+-friendly workplace is unwavering, and management actively works to cultivate an environment where everyone feels valued, heard, and included. We celebrate diversity and believe that everyone deserves respect, acceptance, and equal opportunities. As part of our commitment to our employees, BAWC provides an exceptional benefits package. This includes staff wellness programs, platinum-level health care, and more than three weeks of paid time off in your first year, ensuring your well-being and time for self-care. Staff also enjoy paid lunches, eleven paid holidays, a paid day off in the month of the employee's birthday, AD&D/Life/LTD insurance, and a matching retirement option. With BAWC, you'll also have the opportunity for personal and professional growth, and most importantly, you'll be part of an amazing, diverse team working together to influence societal change that saves lives every day.The Crisis Hotline Advocate is a crucial support position that provides immediate assistance to survivors in crisis and survivors residing in the emergency shelter program. This position serves as the first point of contact in emergencies, ensuring that individuals feel heard, supported, and directed toward the appropriate resources or services they may need. Responsibilities include offering emotional support, guiding survivors through crisis, and demonstrating empathy and understanding. The Crisis Hotline Advocate contributes to the agency’s mission of shifting social norms and attitudes towards a zero-tolerance stance on domestic violence and sexual assault.The ideal candidate has strong communication skills, a compassionate and nonjudgmental disposition, and the ability to remain calm under pressure. Self-leadership, crisis intervention skills, and excellent decision-making abilities are essential for effectively managing the unique challenges that may arise in such settings and for providing support and guidance to individuals in need. An associate’s degree or 60 credit hours in social work/human services is preferred. Relevant work history may be considered. Experience in a residential setting and knowledge of the issues surrounding domestic violence are preferred but not required. On-the-job training will be provided. This position is scheduled for second-shift hours and works with the team to cover open shifts and holidays when necessary. BAWC does not discriminate on the basis of religion, race, color, national origin, age, sex, height, weight, marital status, disability, gender identification/expression, sexual orientation/expression, partisan considerations, genetic information, or any protected class.Applicants must submit a resume to be considered.Specific Duties:<ul><li>Provide the highest quality of care in responding to crisis phone calls. </li><li>Perform client intakes as needed.</li><li>Assist residential clients with completing documentation, including but not limited to applications for employment, education, and income related to their goals.</li><li>Provide support and mediation for communal living issues in the residential program.</li><li>Support other residential staff in meeting clients’ needs while in the shelter program. </li><li>Promote healthy living within the shelter by overseeing meals, maintaining records, and providing client assistance.</li><li>Attend in-service training to enhance knowledge and professional development.</li><li>Assist with shelter housekeeping duties.</li><li>Ensure confidentiality and accuracy of client records.</li><li>Track and complete data entry related to services provided.  </li><li>Compile, maintain, and report statistical data.</li></ul>This is only an outline of responsibilities and should not be considered all-encompassing. The nature of the position may expose the employee to sensitive and graphic subject matter.Requirements<ul><li>Preferred: An associate's degree or 60 credit hours in an educational program in human services, social work, or psychology.</li><li>Consideration may be given to individuals with at least three years of relevant work experience.</li><li>Preferred: Knowledge and experience with the issues of domestic violence, sexual assault, and crisis intervention.</li><li>Demonstrate self-leadership, compassion, and empathy.</li><li>Computer skills and experience, specifically with Microsoft Excel, Access, and Word.</li><li>Excellent problem-solving and decision-making skills.</li><li>Excellent written and verbal communication skills.</li><li>Able to work independently or in groups, with organizational skills </li><li>Able to work a flexible schedule, including, but not limited to, weekends and holidays.</li><li>Able to multitask in potentially high-risk and confrontational situations.</li><li>Able to work with a diverse population in a non-judgmental, empowering manner.</li><li>Able to safely operate office machines and shelter appliances/equipment.  </li><li>Able to lift 20 pounds on occasion.</li><li>Able to travel within the service area and the state. </li><li>Successful candidates are subject to background screening, including Central Registry Clearance and criminal history fingerprint screening.</li></ul>This is a non-exempt, full-time, 32-hour-per-week position starting at $17.50-$18.50 per hour.BenefitsBenefits Package:<ul><li>Short Workweeks: A 32-hour work week for full-time staff; overtime at time & one-half if working past 32 hours.</li><li>Shift Premium: An additional $5 per hour premium when covering hours between 10pm and 6am.</li><li>Paid Lunches: No need to clock out for lunch.</li><li>Birthday Leave: An extra day off to celebrate your special day.</li><li>Staff Wellness Programs: Initiatives to promote physical and mental health.</li><li>Paid Time Off: Over three weeks of leave in the first year for rest and rejuvenation. Increased accruals based on tenure.</li><li>Paid Holidays: Eleven days throughout the year to celebrate national holidays.</li><li>Platinum-Level Health Care: Premium medical coverage for employees. Dental and vision coverage included.</li><li>Insurance Coverage: No-cost comprehensive AD&D, Life, and LTD insurance policies.</li><li>Retirement Plan: 3% matching contribution to your retirement savings.<a class="external" href="https://apply.workable.com/bay-area-womens-center/j/1F6DC76752/" rel="nofollow noreferrer noopener"></a></li></ul>

Bay Area Women's Center

Crisis Hotline Advocate

Communication Skills

Computer Skills

Crisis Intervention

Crisis Management

Customer Support/Service

Data Entry

Diversity

Documentation

Emergency Services

Housekeeping/Cleaning

Leadership

Lift/Move 20 Pounds

Microsoft Access Database

Microsoft Excel

Microsoft Word

Multitasking

Office Equipment

Organizational Skills

Presentation/Verbal Skills

Problem Solving Skills

Psychiatry and Mental Health

Psychology

Quality of Care

Record Keeping

Risk

Social Work

Statistics

Telephone Skills

Willing to Travel

Writing Skills

Workable

Training and experience, and/or demonstrated competency in casework principles, including diagnosis, assessment, crisis intervention, treatment and transition planning; techniques in individual, family and group therapy; awareness of community resources, public assistance and entitlement programs, ensuring transition to appropriate levels of care; and issues relating to age and stage of development, special needs and cultural patterns of the patient populations being served. (25%)* Provide social work intervention as it relates to hospitalization including crisis management, health care decision-making, illness adjustment, ethical/legal concerns, discharge planning and transitional care needs, child or elder abuse, domestic violence, competency, financial problems, compliance issues, as well as other psychosocial barriers to maximizing health status.

Summary:
Responsible for the delivery of social work services inclusive of all patient populations across the continuum of care for MyMichigan Health System. Services will be in collaboration with other members of the healthcare team. The social worker is responsible for assessing the patient’s psycho-social-spiritual needs, educating and counseling, along with planning, coordinating and implementing care across the continuum while contributing to patient outcomes and length of stay. Communicates teamwork, caring, and compassion with all internal and external healthcare team members.

Responsibilities:
(25%)* Complete and document a standard social work psycho-social-spiritual assessment to:Eliminate barriers to treatmentIncrease patient/family satisfactionImprove appropriate utilization of resources (25%)* Provide social work intervention as it relates to hospitalization including crisis management, health care decision-making, illness adjustment, ethical/legal concerns, discharge planning and transitional care needs, child or elder abuse, domestic violence, competency, financial problems, compliance issues, as well as other psychosocial barriers to maximizing health status. (25%)* Actively participate in care coordination efforts to successfully identify high-risk factors and respond appropriately so that key information, next steps and avoidable days are captured and documented. Is able to co-lead, with case manager partner, daily care coordination meetings. (25%)* Work with the healthcare team, patient, family and/or significant others to continually transition the patient to the appropriate level/place of care. Advocate, mediate and negotiate, with an emphasis on self-determination for the patient system, to formulate a cohesive plan for maintaining the patient’s health status, improving social supports, and moving the patient safely into less restrictive, less costly levels of care according to available resources. OTHER DUTIES AND RESPONSIBILITIES:Facilitate extended care placements and other facility transfers in coordination with the healthcare team. Facilitate complex home care arrangements in collaboration with the healthcare team. Serve as the lead in obtaining financial and other resources for patients and families in need. Collaborate with the patient’s physician in competency/capacity determinations, obtaining legal guardianship, involuntary psychiatric admission, adoptions, ethical concerns, etc. Complete and disseminate all necessary legal and clinical documentation as needed for resolution. Identify the need for and conduct family meetings, with or without the physician, that result in understanding, comfort, decision-making, and other important outcomes. Identify and provide for learning needs of patients, families, and healthcare team. Participate in the department’s performance improvement/CQI processes. Attend and actively participate in staff meetings; maintain positive working relationships with team and knowledge about community agencies and services. Assume responsibility for professional development and educational requirements for maintenance of professional licensure. MidMichigan Health is a technology driven organization and employees need to demonstrate competency in Microsoft® Windows.  An employee may be required to participate in further learning opportunities offered by MidMichigan Health. 

Certifications and Licensures:
Credential:MSW: Masters of Social Work Equivalent Experience: Limited License MSW employees must be actively working to obtain full licensure. These employees must pass licensing exam and work 4,000 hours supervised by a LMSW. Certification in Case Management preferred. Recommended that the Case Manager receives their ACM certification after two years of experience. Qualification Source: MIEssential: true  Credential:FINGERPRIN: Fingerprinting Equivalent Experience: Qualification Source: Essential: true  

Required Education:
Education: Masters Equivalent Experience: Education Specialization: SOCWRKEssential: true

Other Information:
EXPERIENCE, TRAINING AND SKILLS:Training and experience, and/or demonstrated competency in casework principles, including diagnosis, assessment, crisis intervention, treatment and transition planning; techniques in individual, family and group therapy; awareness of community resources, public assistance and entitlement programs, ensuring transition to appropriate levels of care; and issues relating to age and stage of development, special needs and cultural patterns of the patient populations being served. Interpersonal skills needed to communicate successfully with individuals and groups and interact with people at all levels to communicate ideas and concepts in a clear and understandable manner. Mandatory tuberculosis (TB) test must be done as required.   Mandatory Occupational Safety and Health Administration (OSHA) training must be completed annually according to the Exposure Control Plan. Adherence to the National Association of Social Workers’ Code of Ethics Knowledge of medical social work practices, processes as normally acquired through three years experience working in a hospital (preferred).  PHYSICAL/MENTAL REQUIREMENTS AND TYPICAL WORKING CONDITIONS:Exposure to stressful situations, including those involving public contact, as well as, trauma, grief and death. Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position.Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description. Overall vision and hearing is necessary with or without assisted device(s).Frequently required to sit/stand/walk for long periods of time. May require frequent postural changes such as stooping, kneeling or crouching. Some exposure to blood borne pathogens and other potentially infectious material.  Must follow MyMichigan Health bloodborne pathogen and TB testing as required. Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.Overall dexterity is required including handling, reaching, grasping, fingering and feeling.  May require repetition of these movements on a regular to frequent basis. Physical Demand Level: Sedentary.  Must be able to occasionally (0-33% of the workday) lift or carry 0-10 lbs.

Equivalent Experience and Other Comments (Education):
  

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Advocate Jobs in Midland, MI

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Advocate Jobs in Midland, MI

Crisis Hotline Advocate Bay Area Women's Center

Social Worker MSW MyMichigan Health

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