UNKNOWN

FEED

Work in close coordination with Agency Community Advocates to ensure services for families, including case management and Family Partnership Agreements are implemented. Serve as an advocate on behalf of parents, assisting to obtain needed services, schedule appointments and complete necessary forms.

HOUR

STATEMENT OF THE JOB: Under the overall supervision of the Early Childhood Director and the direct supervision of the Center Manager, Center Manager/Family Advocate or Center Manager/Teacher, carries out duties as assigned to ensure the implementation of the Head Start Performance Standards.ESSENTIAL FUNCTIONS:<ol><li>Responsible for the overall implementation of the Eligibility, Recruitment, Selection, Enrollment and Attendance, content area at the center level.</li><li>Maintain a professional attitude and is cooperative with all staff, parents, volunteers and community persons.</li><li>Serve as an advocate on behalf of parents, assisting to obtain needed services, schedule appointments and complete necessary forms.</li><li>Work to ensure that lines of communication are open between parents and staff. Assist in providing information to parents in areas that may lead toward self-sufficiency.</li><li>Work in close coordination with Agency Community Advocates to ensure services for families, including case management and Family Partnership Agreements are implemented.</li><li>Work with the Health Coordinator to verify immunization status for potential applicants prior and during children are enrolled.</li><li>Coordinate with Behavior Specialist/Mental Health Coordinator and Health/Nutrition Coordinator to ensure the completion of screenings and exams as required by the Office of Head Start within designated timeframes. Assist families to ensure that health related referrals and follow-up services are completed in a timely manner.</li><li>Maintain positive working relationship with all service providers.</li><li>Enter all assigned data into MYHS.</li><li>Maintain accurate, complete, and up-to-date records on children and ensure their confidentiality.</li><li>Review tracking systems for accuracy and up-to-date information.</li><li>Assist in making home visits and referrals for families who are in need of assistance. Family contacts are documented in MYHS</li><li>Assist in obtaining and documenting In-Kind for parent and community activities.</li><li>Attend staffings, Quality Team Meetings (QTM), center staff meetings and parent meetings as requested.</li><li>Assist in mobilizing local resources in the communities served.</li><li>Responsible for data management in designated areas.</li><li>Responsible for avoidance or appearance of fraud and ensuring compliance in designated areas.</li></ol>NON-ESSENTIAL FUNCTIONS:<ol><li>Respect confidentiality in all aspects of the early childhood programs.</li><li>Participate in designated trainings for professional development.</li><li>Able to handle stress, tension and exasperation that contact with many children and adults may bring every day.</li><li>May be called upon to administer first aid to children or staff at any time in the program. The incidental nature of this circumstance effectively establishes first aid as a collateral duty, rather than a primary one.</li><li>Perform other job-related duties as necessary for the overall operation of the program.</li><li>English/Spanish speaking preferred.</li></ol>Requirements<ol><li>Educational Requirements:</li></ol><ul><li>High school diploma or GED. Some college preferred.</li><li>Must have or obtain a minimum of a credential or certification in social work, human services, family services, counseling or a related field within 18 months of hire.</li></ul><ol><li>Experience Requirements:</li></ol><ul><li>Six months experience working with families with lower socio-economic incomes.</li><li>Computer literate.</li></ul><ol><li>Physical Requirements:</li></ol><ul><li>Must pass tuberculosis screening annually and initial health examination within first three months of employment.</li></ul><ul><li>Valid driver’s license, access to transportation with liability insurance and willing to use vehicle for Agency related travel.</li><li>Must be able to travel out of area overnight to attend training.</li><li>Be able to hear and communicate orally with children and adults</li><li>Specific vision abilities required by this job include close, distance and peripheral vision,depth perception, and ability to adjust focus.</li><li>Occasionally lift and/or move up to 50 pounds</li></ul><ol><li>Skill Requirements:</li></ol><ul><li>Ability to read, write and perform mathematical calculations.</li></ul><ol><li>Personal Traits:</li></ol><ol><li>Educational Requirements:</li></ol><ul><li>High school diploma or GED. Some college preferred.</li><li>Must have or obtain a minimum of a credential or certification in social work, human services, family services, counseling or a related field within 18 months of hire.</li></ul><ol><li>Experience Requirements:</li></ol><ul><li>Six months experience working with families with lower socio-economic incomes.</li><li>Computer literate.</li></ul><ol><li>Physical Requirements:</li></ol><ul><li>Must pass tuberculosis screening annually and initial health examination within first three months of employment.</li></ul><ul><li>Valid driver’s license, access to transportation with liability insurance and willing to use vehicle for Agency related travel.</li><li>Must be able to travel out of area overnight to attend training.</li><li>Be able to hear and communicate orally with children and adults</li><li>Specific vision abilities required by this job include close, distance and peripheral vision, depth perception, and ability to adjust focus.</li><li>Occasionally lift and/or move up to 50 pounds.</li></ul><ol><li>Skill Requirements:</li></ol><ul><li>Ability to read, write and perform mathematical calculations.</li></ul><ol><li>Personal Traits:</li></ol><ul><li>Able to mobilize community resources in the social services and health related areas.</li><li>Be in sympathy with the concepts of the Head Start Program.</li><li>Able to keep confidential information without inappropriately divulging it.</li><li>Have planning and organizational abilities.</li><li>Able to make decisions and work without continual close supervision.</li><li>Work with individuals from a variety of different cultures in a culturally competent manner.</li></ul>QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Start Date: ASAP, Currently budgeted for 10 months per year $14.32-17.47 depending on experience and education. Hours of work: 7:30-4:30, with 1-hour lunch break

Community Action Program for Central Arkansas

Family Advocate

Calendar Management

Case Management

Communication Skills

Community and Social Services

Computer Skills

Data Entry

Data Management

Depth Perception

Documentation

Driver's License

English Language

Family Social Work

First Aid

High School Diploma

Liability Insurance

Lift/Move 50 Pounds

Maintain Compliance

Mathematics

Nutrition

Organizational Skills

Physical Demands

Presentation/Verbal Skills

Psychiatry and Mental Health

Purchasing/Procurement

Social Work

Spanish Language

Time Management

Training/Teaching

Willing to Travel

clearcompany

FULL_TIME

About the Role: Responsible for IOA insurance Claims Management activities including: client advocacy, service and communication, problem claim resolution, data analysis and action, monitoring triggered activities, claims reviews and audits, workers compensation claim oversight, reserve analysis, unit stat and stewardship reporting, client education and consulting, sales support, litigation process management, new client onboarding, intake process support, data management and entry, and Producer communication. Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity.

YEAR

DescriptionJob Description:Title: Claims Advocate – Risk ServicesFully remote | Experience/Book Focus: Commercial Auto, Trucking, Transportation, Property Cargo   Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity. Additionally, there may be occasions when on-site presence is necessary to meet specific business needs. Learn more about our locations here: <a href="https://ioausa.com/locations/" rel="nofollow noopener noreferrer" target="_blank">ioausa.com/locations</a> About the Role: Responsible for IOA insurance Claims Management activities including: client advocacy, service and communication, problem claim resolution, data analysis and action, monitoring triggered activities, claims reviews and audits, workers compensation claim oversight, reserve analysis, unit stat and stewardship reporting, client education and consulting, sales support, litigation process management, new client onboarding, intake process support, data management and entry, and Producer communication.   Key Responsibilities: <ul><li>Performance Standards: Meet all production, quality, and service expectations. </li></ul><ul><li>Client Service Excellence: Deliver outstanding service by anticipating client needs and responding promptly. </li></ul><ul><li>Client Advocacy: Serve as a dedicated advocate, providing high levels of ongoing support and consultation. </li></ul><ul><li>Problem Claim Resolution: Manage complex or delayed claims to ensure timely and favorable outcomes. </li></ul><ul><li>Loss Report Analysis: Review aggravated inequity loss reports and take appropriate corrective actions. </li></ul><ul><li>Activity Monitoring: Track triggered claim activities and implement necessary follow-up actions. </li></ul><ul><li>Claims Review & Auditing: Conduct and participate in formal claims reviews and audits. </li></ul><ul><li>Workers Compensation Oversight: Monitor workers compensation claims via the IOA Claims Portal and drive them to closure. </li></ul><ul><li>Reserve Accuracy: Perform reserve analysis to ensure timely and accurate case reserves in line with best practices. </li></ul><ul><li>Carrier Relationship Management: Build and maintain strong relationships with carriers to influence positive claim outcomes. </li></ul><ul><li>Claims Mediation: Act as an intermediary between clients and carriers to facilitate effective and timely resolutions. </li></ul><ul><li>Client Education: Provide ongoing education on statute changes, state-specific procedures, and claims best practices. </li></ul><ul><li>Trend Identification & Risk Mitigation: Identify claims trends, recommend risk mitigation strategies, and collaborate with Risk Advocates. </li></ul><ul><li>Sales Support: Assist with Producer presentations and contribute to sales efforts through claims insights. </li></ul><ul><li>Reporting & Documentation: Prepare and deliver stewardship and unit stat reporting in accordance with departmental standards. </li></ul>  Ideal Candidate Qualifications: <ul><li>5+ years of claims handling experience; preferred experience in an agency advocate or liaison role </li></ul><ul><li>Licensed Insurance Adjuster or state equivalent </li></ul><ul><li>Exceptional customer service, communication, multi-tasking, organizational, delegation, and decision-making skills </li></ul><ul><li>Ability to perform large work volumes with high accuracy </li></ul><ul><li>Proficiency in MS Office (Outlook, Word, Excel) </li></ul><ul><li>High School Diploma (or equivalent) </li></ul>  What We Offer: <ul><li>Competitive salaries and bonus potential </li></ul><ul><li>Company-paid health insurance </li></ul><ul><li>Paid holidays, vacations, and sick time </li></ul><ul><li>401K with employer match </li></ul><ul><li>Employee stock plan participation </li></ul><ul><li>Professional growth and career progression opportunities </li></ul><ul><li>Respectful culture and work/family life balance </li></ul><ul><li>Community service commitment </li></ul><ul><li>Supportive teammates and a rewarding work environment </li></ul>  What to Expect (Application Process): <ul><li>30-Minute Phone Screen, Online Assessments, and Interview(s) </li></ul>Salary Rangehe expected pay range for this position is $70,000 to $95,000 per year, depending on experience, relevant skills, and geographic location.Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Family Advocate Community Action Program for Central Arkansas

Claims Advocate - Risk Services (Trucking/Transportation) Insurance Office of America

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