FULL_TIME

FEED

OTHER

As you grow in the role, you'll handle more complex situations-resolving issues, retaining customers considering disconnecting, and matching their needs with the right products and services. Whether assisting with billing questions, scheduling service, or guiding product changes, you'll build trust by listening empathetically and responding clearly.

Job Description:IN OFFICE POSITION At Sparklight, a Cable One brand, we believe in a neighborly approach-connecting people to what matters most. Are you ready to play a key role in this mission? As Customer Care and Sales Advisor, you'll be the supportive voice and solutions partner for our customers. Whether assisting with billing questions, scheduling service, or guiding product changes, you'll build trust by listening empathetically and responding clearly. As you grow in the role, you'll handle more complex situations-resolving issues, retaining customers considering disconnecting, and matching their needs with the right products and services. This position blends service and sales skills, focusing on caring for customers, protecting relationships, and demonstrating the value of staying with Sparklight. Every interaction counts-for both the customer and the company. Key Responsibilities Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies. Perform entry-level sales and support tasks within a designated region or business area. Respond to inbound customer inquiries via phone or ticketing systems, providing personalized and thoughtful communication. Actively listen and ask questions to understand customer needs, showing empathy and respect. Handle a variety of customer-facing duties, including: Addressing requests to disconnect or remove services Providing billing and pricing information Resolving standard issues remotely or educating customers on resolution steps Scheduling service appointments when remote resolution isn't possible Arranging product returns or exchanges Managing add/change/delete requests in hosted platforms Use effective telephone-based selling skills to: Build rapport and identify customer issues Offer creative solutions and explain product/service benefits Negotiate household spend and upsell additional services Accurately and efficiently input orders Meet or exceed weekly and monthly sales activity goals. Follow company-approved scripts to ensure consistent communication. Assist with special projects as assigned. Qualifications High School Diploma or GED Ability to ask fact-finding questions to identify solutions aligned with customer needs Demonstrated patience and professionalism in all customer interactions Working knowledge of Cable One products and services Strong communication and active listening skills Ability to remain composed and empathetic in high-pressure situations Ability to sit for extended periods, use hands, talk, and hear May be required to lift up to 10 pounds Pay Rate: Hourly rate of $15.15-$16.50 We offer an hourly wage based on experience, with a focus on providing growth opportunities for both entry-level candidates and those with more experience. Benefits Cable One values the contributions of our associates and offers an excellent benefits package, including: Health from Day One: Medical, dental, and vision plans start immediately Protect What Matters: Life insurance for you and your loved ones Recharge & Refresh: Generous paid time off for vacations, holidays, and personal days Plan for Tomorrow: 401(k) with 100% company match (up to 5%) from day one Extra Peace of Mind: Group legal plan and identity theft protection Additional Perks Learn & Earn: Tuition reimbursement up to $5,250 in your first year Give Back: Participate in community support programs across the U.S. Celebrate Wins: Recognition and awards programs highlight your achievements Grow Your Career: Clear advancement opportunities Team Vibes: Collaborative work environment where ideas and teamwork thrive Our Commitment Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day. Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability. Pre-hire Processes Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career. Ready to make a difference and grow your career? Apply today and become a part of something bigger.

<img alt=" " height="1" src="https://ars2.equest.com/?response_id=7543ff6c4f641a88df54127f168e4192&view" width="1"/>

Cable One Inc.

Customer Care and Sales Advocate

Billing

Change Management

Change Requests/Orders

Communication Skills

Community Programs

Community Support

Customer Relations

Customer Retention/Renewal

Customer Support/Service

Customer Training

Dental Insurance

Diversity

Exceeded Sales Goal

Identify Issues

Legal

Needs Assessment

Negotiation Skills

Pricing

Problem Solving Skills

Research Skills

Resolve Customer Issues

Sales

Sales Support

Scripting (Scripting Languages)

Team Player

Telesales

Up-Selling

Vision Plan

Voice Products

equestftpin

UNKNOWN

ADAPTED_NOW

Join a mission-driven, non-profit organization dedicated to serving seniors with compassion, dignity, and respect, while supporting stable housing and access to vital services. Fellowship Square is a nonprofit Christian Care community with more than 40 years of service, committed to providing affordable senior housing and promoting independence, connection, and quality of life.

<h2>Overview</h2>The HUDSocial Services Coordinator supports the HUD Property Manager in the daily operations of a federally subsidized senior housing community. This role focuses on resident service coordination, HUD compliance support, and connecting residents with community-based resources to promote successful aging in place.<h2>Responsibilities</h2><ul><li>Support the HUD Property Manager with day-to-day administrative and compliance operations</li><li>Coordinate resident services, referrals, and case management activities</li><li>Maintain resident files, certifications, and documentation in accordance with HUD regulations</li><li>Serve as a liaison between residents and community service providers</li><li>Assist with reporting, audits, and HUD-required documentation</li><li>Promote a welcoming, supportive environment for residents</li></ul><h2>Qualifications</h2><ul><li>High school diploma or equivalent</li><li>Experience working with seniors, housing programs, or social services preferred</li><li>Ability to understand and comply with HUD regulations</li><li>Valid AZ driver’s license and ability to drive company vehicles</li><li>Strong communication, organizational, and computer skills</li></ul>Benefits:<ul><li>Free meal provided during lunch working hours. </li><li>Daily pay option available.</li><li>Medical, dental, and vision insurance options.</li><li>Paid time off and paid sick leave.</li><li>403b company-matched retirement plan.</li><li>Career Growth Opportunities.</li><li>The company provides a $15,000 life insurance payout, with the option to purchase additional coverage.</li><li>Employee assistance program and much more!</li></ul>Why Join UsJoin a mission-driven, non-profit organization dedicated to serving seniors with compassion, dignity, and respect, while supporting stable housing and access to vital services.Fellowship Square is a nonprofit Christian Care community with more than 40 years of service, committed to providing affordable senior housing and promoting independence, connection, and quality of life. Our team members are part of a purpose-driven culture where their work makes a meaningful impact on the lives of seniors every day. Equal Opportunity EmployerFellowship Square Christian Care is an Equal Opportunity Employer committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, veteran status, or any other protected status under applicable law.

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Customer Care and Sales Advocate Cable One Inc.

HUD Social Services Coordinator Fellowship Square, Christian Care Management, Inc.

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