FULL_TIME

FEED

UNKNOWN

About the Role: Responsible for IOA insurance Claims Management activities including: client advocacy, service and communication, problem claim resolution, data analysis and action, monitoring triggered activities, claims reviews and audits, workers compensation claim oversight, reserve analysis, unit stat and stewardship reporting, client education and consulting, sales support, litigation process management, new client onboarding, intake process support, data management and entry, and Producer communication. Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity.

YEAR

DescriptionJob Description:Title: Claims Advocate – Risk ServicesFully remote | Experience/Book Focus: Commercial Auto, Trucking, Transportation, Property Cargo   Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity. Additionally, there may be occasions when on-site presence is necessary to meet specific business needs. Learn more about our locations here: <a href="https://ioausa.com/locations/" rel="nofollow noopener noreferrer" target="_blank">ioausa.com/locations</a> About the Role: Responsible for IOA insurance Claims Management activities including: client advocacy, service and communication, problem claim resolution, data analysis and action, monitoring triggered activities, claims reviews and audits, workers compensation claim oversight, reserve analysis, unit stat and stewardship reporting, client education and consulting, sales support, litigation process management, new client onboarding, intake process support, data management and entry, and Producer communication.   Key Responsibilities: <ul><li>Performance Standards: Meet all production, quality, and service expectations. </li></ul><ul><li>Client Service Excellence: Deliver outstanding service by anticipating client needs and responding promptly. </li></ul><ul><li>Client Advocacy: Serve as a dedicated advocate, providing high levels of ongoing support and consultation. </li></ul><ul><li>Problem Claim Resolution: Manage complex or delayed claims to ensure timely and favorable outcomes. </li></ul><ul><li>Loss Report Analysis: Review aggravated inequity loss reports and take appropriate corrective actions. </li></ul><ul><li>Activity Monitoring: Track triggered claim activities and implement necessary follow-up actions. </li></ul><ul><li>Claims Review & Auditing: Conduct and participate in formal claims reviews and audits. </li></ul><ul><li>Workers Compensation Oversight: Monitor workers compensation claims via the IOA Claims Portal and drive them to closure. </li></ul><ul><li>Reserve Accuracy: Perform reserve analysis to ensure timely and accurate case reserves in line with best practices. </li></ul><ul><li>Carrier Relationship Management: Build and maintain strong relationships with carriers to influence positive claim outcomes. </li></ul><ul><li>Claims Mediation: Act as an intermediary between clients and carriers to facilitate effective and timely resolutions. </li></ul><ul><li>Client Education: Provide ongoing education on statute changes, state-specific procedures, and claims best practices. </li></ul><ul><li>Trend Identification & Risk Mitigation: Identify claims trends, recommend risk mitigation strategies, and collaborate with Risk Advocates. </li></ul><ul><li>Sales Support: Assist with Producer presentations and contribute to sales efforts through claims insights. </li></ul><ul><li>Reporting & Documentation: Prepare and deliver stewardship and unit stat reporting in accordance with departmental standards. </li></ul>  Ideal Candidate Qualifications: <ul><li>5+ years of claims handling experience; preferred experience in an agency advocate or liaison role </li></ul><ul><li>Licensed Insurance Adjuster or state equivalent </li></ul><ul><li>Exceptional customer service, communication, multi-tasking, organizational, delegation, and decision-making skills </li></ul><ul><li>Ability to perform large work volumes with high accuracy </li></ul><ul><li>Proficiency in MS Office (Outlook, Word, Excel) </li></ul><ul><li>High School Diploma (or equivalent) </li></ul>  What We Offer: <ul><li>Competitive salaries and bonus potential </li></ul><ul><li>Company-paid health insurance </li></ul><ul><li>Paid holidays, vacations, and sick time </li></ul><ul><li>401K with employer match </li></ul><ul><li>Employee stock plan participation </li></ul><ul><li>Professional growth and career progression opportunities </li></ul><ul><li>Respectful culture and work/family life balance </li></ul><ul><li>Community service commitment </li></ul><ul><li>Supportive teammates and a rewarding work environment </li></ul>  What to Expect (Application Process): <ul><li>30-Minute Phone Screen, Online Assessments, and Interview(s) </li></ul>Salary Rangehe expected pay range for this position is $70,000 to $95,000 per year, depending on experience, relevant skills, and geographic location.Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Insurance Office of America

Claims Advocate - Risk Services (Trucking/Transportation)

Analysis Skills

Auditing

Best Practices

Cargo/Freight

Claims Management

Claims Processing

Consulting

Corporate Policies

Corrective Action

Customer Support/Service

Data Analysis

Data Entry

Data Management

Data Processing

Diversity

Documentation

Health Insurance

Insurance

Insurance Claims

Litigation

Microsoft Excel

Microsoft Office

Microsoft Outlook

Microsoft Word

Multitasking

Onboarding

Problem Solving Skills

Process Management

Relationship Management

Risk

Risk Analysis

Risk Management

Sales

Sales Management

Sales Support

Service Delivery

Stewardship

Stock Purchase Plans

Time Management

Trend Analysis

Trucking

Worker's Compensation

Jobvite Talemetry Organic Easy Apply

OTHER

A Bachelors Degree in Business/Public Administration, Human Resources, Education, a Social Services/Behavioral Science area, or related field and two (2) years experience in directly providing and/or administering benefit programs, personnel administration, or related social services/human resources work. Ability to maintain a working relationship with veterans' organizations, staff, volunteers, and news media; providing information regarding Bureau programs and services and performing field informational and claim visits to clients.

If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State's career page and indicate on the application that they have previously worked for the State. . Department of Defense, Veterans and Emergency Management - Bureau of Maine Veteran Services Job Class Code: 0831 Grade: 25/Supervisory Salary: $57,408.00-$81,078.40/Annually Location: Augusta (Togus) Opening Date: May 20, 2026 Closing Date: June 4, 2026 The Maine Bureau of Veterans' Services is excited to be hiring for a Veterans Services Officer (Homeless and Incarcerated Services) position. If you're a veteran, this is your chance to join a dynamic team of professionals that support Maine veterans and their dependents across the state to attain all possible state and federal veteran, as well as survivor benefits as part of our Homeless Veterans Coordination Team. Primary responsibilities include: The primary purpose of this position is to be the Bureau's lead and point of contact for homeless and incarcerated veterans' issues, as well as representing the Bureau on homeless veterans' committees, justice affected veterans' committees and assisting with compiling data for mandated legislative reports and policy decisions. The position requires clear and consistent communication with the Supervisor of Veterans Services, Bureau employees, the Homeless Veterans Action Committee, Justice Action Committee, and other partner organizations throughout the state. Frequent statewide travel is required. The applicant must be veteran as defined by Federal law. The Homeless and Incarcerated Services VSO will advocate for Veterans at-risk or experiencing homeless as well as justice affected veterans by providing state resources, connecting to federal benefits, and referrals to other state agency and community partners. Skills or knowledge required: <ul><li>Knowledge of basic supervisory techniques and office management practices</li><li>Knowledge of various assistance agencies and services available to veterans and their dependents</li><li>Ability to prepare and maintain records within client management software</li><li>Ability to effectively present information and respond to questions from clients, managers, and the public</li><li>Ability to deal effectively and compassionately with victims of trauma and/or depressed clients, including those with mental disorders or with chemical dependency</li><li>Ability to conduct interviews with veterans and obtain information pertinent to veteran's benefits</li><li>Ability to maintain a respectful and professional relationship with claimants, supervisors, and VA personnel</li><li>Ability to maintain a working relationship with veterans' organizations, staff, volunteers, and news media; providing information regarding Bureau programs and services and performing field informational and claim visits to clients</li></ul> Minimum qualifications: A Bachelors Degree in Business/Public Administration, Human Resources, Education, a Social Services/Behavioral Science area, or related field and two (2) years experience in directly providing and/or administering benefit programs, personnel administration, or related social services/human resources work. Equivalent work experience may be substituted for education on a year-for-year basis. Applicants must be veterans as defined by must be veterans as defined by 38 United States Code, Section 101 (2) who were separated with an honorable discharge. Proof of Veterans Status (DD Form 214) must accompany application. The DD Form 214 must include the "Character of Service". LICENSING/REGISTRATION/CERTIFICATION REQUIREMENTS: (These must be met by all employees prior to attaining permanent status in this class). State of Maine & US Department of Veterans Affairs Training, Responsibility, Involvement, and Preparation (TRIP) National Veterans Legal Service Program (NVLSP) Successful completion of fingerprinting and Federal background check Preference will be given to those applicants: Experience working on diverse personnel and sensitive issues is preferred. Experience working with federal and state veterans' benefits and services is preferred. Experience speaking and presenting in public is strongly preferred. Experience driving a truck towing a trailer is preferred.

State of Maine

Veterans Services Officer - Anticipated Vacancy

Background Investigation

Business Administration

Communication Skills

Community and Social Services

Compensation and Benefits

Data Collection

Department of Veterans Affairs

Emergency Management

Federal Assistance

Federal Laws and Regulations

Homeless Services

Human Resources

Interviewing Skills

Legal

Licensing

Office Management

Presentation/Verbal Skills

Public Administration

Record Keeping

Social Work

Veterans Benefits

Willing to Travel

Broadbean

Management responsibilities include oversight of all programmatic activities for crisis services providers including developing and managing contracts, approving and tracking invoices, developing and participating in procurement of services, ensuring timeframes for contract deliverables and overseeing program performance of service providers on a statewide level. The position works collaboratively with the Statewide Crisis Program Manager to oversee aspects of the Maine's State-contracted crisis services continuum including Mobile Crisis Response, Statewide Crisis Hotline, Crisis Receiving, and Crisis Residential.

If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State's career page and indicate on the application that they have previously worked for the State. . Department of Health and Human Services (DHHS) Social Services Manager I Opening Date: April 23, 2026 Closing Date: May 6, 2023 Job Class Code: 5065 Grade: 27 (Supervisory) Salary: $62,566.40 - $88,337.60* *This is inclusive of a 1.00% recruitment and retention stipend Position Number: 20002-4720 Location: 41 Anthony Ave, Augusta, ME This is a full-time position located in Augusta, ME and allows for partial telework with management approval. Core Responsibilities: The position works collaboratively with the Statewide Crisis Program Manager to oversee aspects of the Maine's State-contracted crisis services continuum including Mobile Crisis Response, Statewide Crisis Hotline, Crisis Receiving, and Crisis Residential. Management responsibilities include oversight of all programmatic activities for crisis services providers including developing and managing contracts, approving and tracking invoices, developing and participating in procurement of services, ensuring timeframes for contract deliverables and overseeing program performance of service providers on a statewide level. The position participates in the OBH Crisis Team working on development, reform and implementation of a system model aligned with SAMHSA's National Guidelines for Behavioral Health Crisis Care and the national standards for 988 Suicide & Crisis Lifeline. Typical duties will include: • Providing support and oversight of programs within OBH to include working with providers to effectively fund needed mental health services across the state. • Monitoring and evaluating program efficiency and effectiveness through the development of performance measures and metrics. • Drafting contractual agreements to include the completion of all required documentation and budgets. This position works closely with the OBH Contracts Team to complete provider agreements. • Analyzing the performance of OBH contracts and working with contract administrators, finance staff, and the Data Team to forecast spending trends to make informed allocation decisions. • Provide technical assistance and support to providers in implementation of crisis reform initiatives. Minimum Qualifications: An eight (8) year combination of education and/or professional experience in social services to include two (2) years of related program management experience. The background of well-qualified candidates will include: 1. Knowledge of Adult and CBHS system of care including applicable rules, laws/statutes, regulations, policies, and procedures governing services 2. Have strong understanding of Maine's crisis continuum of care and national best practices of for crisis services. 3. Ability to use data to drive decision-making and implement decisions resulting in changes to process 4. Experience working with contracts, contract management and invoicing 5. Strong communication skills, including the ability to clearly explain technical processes Please describe your experience in the above areas in detail in your cover letter. Thinking about applying? Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you're currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your experience and passion set you apart. Agency information: The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State's population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers. The Office of Behavioral Health (OBH) within DHHS is responsible for providing leadership and active partnership in Maine's comprehensive system of support to communities and individuals with substance use and mental he

Advocate Jobs in Waterville, ME

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Advocate Jobs in Waterville, ME

Claims Advocate - Risk Services (Trucking/Transportation) Insurance Office of America

Veterans Services Officer - Anticipated Vacancy State of Maine

Crisis Services Social Services Manager I State of Maine

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