A Successful completion of sixty (60) semester credit hours at a regionally accredited or NYS registered college or university of which at least thirty (30) credit hours were completed in social work, sociology, psychology, or a related field AND two (2) years of experience in social service-type programs examining, investigating, or evaluating claims and/or complaints for assistance, veterans, or unemployment benefits, or a similar social service-type program operating under established criteria for eligibility. B Successful completion of thirty (30) credit hours at a regionally accredited or New York State registered college or university of which at least fifteen (15) credit hours were completed in social work, sociology, psychology, or a related field AND three (3) years of experience examining, investigating, interviewing, or evaluating claims and/or complaints, or in customer service.