Help Desk Supervisor Chenega CorporationHelp Desk SupervisorAshburn, VAThis role is responsible for ensuring service levels, quality assurance and resolution objectives are met across all Tier channels, providing on shift leadership to agents, and acting as the primary liaison between frontline staff and TSD leadership during assigned shifts. Chronos Operations, LLC is seeking a Help Desk Supervisor to provide real‑time supervisory oversight for Customs and Border Protection (CBP) Technology Service Desk (TSD) Tier I, II and ACE operations.
Help Desk Specialist Chenega CorporationHelp Desk SpecialistAshburn, VAProvide initial investigation, triage, troubleshooting, resolution, and ticket escalation for: web-based and client-based CBP applications; email/messaging; mobile devices; hardware (printers, desktops, laptops, etc.); network connectivity; workstation login and PIV card issues; remote VPN/DHS Workplace connectivity. Answer and respond to incoming requests, incidents, and questions via internal 800 number or external 866 number, live agent chat, self-service tickets, and emails.
Help Desk Specialist I (Tier I Agent - Internal) Aretec Group IncHelp Desk Specialist I (Tier I Agent - Internal)Ashburn, VAEscalate incidents to Tier 2 or Tier 3 support teams, including internal CBP groups and third‑party vendors, using ticket transfer and warm‑call transfer methods. Respond to incoming incidents, service requests, and inquiries via internal 800 number, live agent chat, self‑service tickets, and email.
NewProgram Analyst Data Analyst US Department of StateProgram Analyst Data AnalystWashington, DC$143,913–$187,093 / yearAgency Career and Interagency Career Transition Assistance Program (CTAP and ICTAP) candidates must be considered well-qualified for the position and submit the supporting documents listed under the required documents section of this job announcement to receive consideration for selection priority. If you are a current eligible DOS employee applying under a non-competitive hiring authority (e.g, FS tenured employees, USUN reinstatement eligibles, Schedule A), you must submit proof of non-competitive eligibility with your application.
Senior Business Analyst (incl. FOIA Systems Analyst duties) Bailey Information TechnologySenior Business Analyst (incl. FOIA Systems Analyst duties)WashingtonServe as FOIA Systems Analyst: analyze FOIA business processes and supporting applications; recommend improvements to efficiency, transparency, reporting, and records management. Also serves as the qualified FOIA Systems Analyst supporting administration, operation, and continuous improvement of the Agency's FOIA program and supporting systems.
Reception Desk Supervisor Goodwin House IncReception Desk SupervisorAlexandria, VAHandles requests related to resident keyless locking system which includes directly assisting or arranging assistance for residents, low battery replacement and maintaining hard key in case of emergency. The Reception Desk Supervisor is primarily responsible for overseeing reception desk operations and directly supervising the team serving residents, visitors, guests, and team members.
Reception Desk Supervisor Goodwin LivingReception Desk SupervisorAlexandria, VAFull timeHandles requests related to resident keyless locking system which includes directly assisting or arranging assistance for residents, low battery replacement and maintaining hard key in case of emergency. The Reception Desk Supervisor is primarily responsible for overseeing reception desk operations and directly supervising the team serving residents, visitors, guests, and team members.
Help Desk Technician - Mid-Level & Senior-Level (2 Openings) ActioNet IncHelp Desk Technician - Mid-Level & Senior-Level (2 Openings)Washington, DCActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services. Senior-Level Help Desk Technician (Level IV): Minimum of six (6) years of experience utilizing product information, knowledge bases, or solution databases to research, troubleshoot, and deliver technical solutions.
Actionet, Inc. Careers - Help Desk Technician - Mid-Level & Senior-Level (2 Openings) ActioNet, Inc.Actionet, Inc. Careers - Help Desk Technician - Mid-Level & Senior-Level (2 Openings)Vienna, VAActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services. Senior-Level Help Desk Technician (Level IV): Minimum of six (6) years of experience utilizing product information, knowledge bases, or solution databases to research, troubleshoot, and deliver technical solutions.
Full and Part time Entry Level Positions Front Desk LANDMARK HOLDINGS INCFull and Part time Entry Level Positions Front DeskWashington, DC$19–$20 / hourAudits all accounts to ensure they balance, to include such accounts as tray and city ledger, reservation deposits, credit card accounts, and room, food & beverage, and banquet charges. Operates PBX (switchboard) equipment to handle incoming calls, outgoing calls, wake up calls, do-not-disturbs and the paging of guests, as well as maintains guest and staff privacy and security.
NewTier 1 SOC Analyst StratAcuity Staffing Partners IncTier 1 SOC AnalystRockville, MD$20–$35 / hourThis role involves monitoring various data sources such as SIEM, Firewall (FW), Intrusion Detection Systems (IDS), Intrusion Prevention Systems (IPS), Endpoint Security Solutions, and Network Access Control (NAC) to protect client infrastructure. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.
Sr. IT Systems Analyst K2 StaffingSr. IT Systems AnalystColumbia, MARYLANDSummary Our client, located in Ellicott City, MD , is a highly successful and growing Managed Services Provider supporting businesses with their technology infrastructure, applications, cybersecurity, and day-to-day IT operations. They should be someone who can resolve a Microsoft 365 or workstation issue in the morning, troubleshoot a Salesforce workflow or integration later that day, collaborate with a technology vendor, and identify opportunities to improve the organization's overall technology environment.
SAP Junior Analyst (Navy ERP) Woodgrove Solutions LLCSAP Junior Analyst (Navy ERP)Tysons, VAFull timePosition SummaryProvides frontline help desk triage and direct operational support for end-users including command logistics personnel, purchase cardholders, travelers, and procurement officers, encountering labor distribution, timekeeping, internal project funds processing issues, resolving basic transactional blocks and purchase order anomalies. Additional Candidate RequirementsClearance Verification: Confirmation of U.S. Citizenship and status of active DoD Tier 3 (Secret) adjudication in DISS.Availability: Ability to support the 20% onsite cadence at client site in Northern Virginia.
NewTier 1 Helpdesk Analyst Chenega CorporationTier 1 Helpdesk AnalystArlington, VAAbility to troubleshoot hardware and software problems related to desktop computers, Print servers, scanners, printers, PDAs (Blackberries), desktop video/video teleconference systems, and peripherals (zip drives, external zips, scanners, etc.). Answering calls, executing request fulfillment actions, providing functional user support, training issues, initial diagnostics/troubleshooting, account management, and password services, diagnosing and resolving issues on unclassified and classified office information systems.
IT Security Operations Analyst (Remote) Terrestris Global SolutionsIT Security Operations Analyst (Remote)Washington, DCRemoteThis project will provide IT service desk, systems, network, and security operations support for Federal Prison Industries (UNICOR), supporting end users, Microsoft infrastructure, and mission-critical business systems in hybrid work environments. Deploy third-party software patches using Enterprise Lifecycle Management Services (ELMS) and Microsoft Endpoint Configuration Manager (MECM).
IT Security Operations Analyst Terrestris Global SolutionsIT Security Operations AnalystWashington, DCRemoteThis project will provide IT service desk, systems, network, and security operations support for Federal Prison Industries (UNICOR), supporting end users, Microsoft infrastructure, and mission-critical business systems in hybrid work environments. Deploy third-party software patches using Enterprise Lifecycle Management Services (ELMS) and Microsoft Endpoint Configuration Manager (MECM).
Program Analyst III - Internal Only JASINTProgram Analyst III - Internal OnlyAlexandria, VADuties will include permit and clearance issuance, conducting thorough data analysis to support PMO objectives, preparing and presenting comprehensive reports and briefings, and direct programming assistance to the client, project manager, and the tenants located within the Pentagon, Mark Center Building, and Suffolk Building. PMO supports PSD and other local and federal governmental organizations with technical and customer support that integrate the operational, policy and business aspects of the Parking Management operations.
FSR Analyst PVM, Inc.FSR AnalystWashington, DCPVM is a black- and service-disabled veteran-owned small business and was founded by a retired Naval officer out of frustration with the status quo with one goal in mind: to help his fellow Shipmates solve the problems they were facing every day. As a PVM team member, you will work with people from all different backgrounds that are passionate about the problems we solve for our customers and are focused on delivering value for our clients.
AI Governance & Operations Consultant / Ops/Governance Technical Business Analyst Ampcus IncorporatedAI Governance & Operations Consultant / Ops/Governance Technical Business AnalystChantilly, VAThis includes establishing an AI helpdesk to handle use case intake, consulting, reporting/troubleshooting technical issues, setup assistance, and Q&A, serving as the primary point of contact for the AI Program. The Ops/Governance Technical Business Analyst will manage the AI Program's Operations & Governance help desk and develop automation solutions.
Technical Support Analyst (2026-0185) Acclaim Technical ServicesTechnical Support Analyst (2026-0185)McLeanFull timeFamiliarity with TCP/IP, general networking issues, virus scanning services (desktop, stand-alone and laptop computing services), servers, printers, peripheral devices, installing endpoints including but not limited to desktop IT equipment, printers, VOIP and digital phones, network switches. Supporting all facets of installations, which includes the physical placement of which includes the physical placement of desktop IT equipment to include printers, CAT5 and fiber optic cable, rack mounted network equipment, switches, workstations, and communications equipment as required.