Operating in a highly matrixed environment, the AVP partners across Customer Contact Center leadership, Digital, Product, Experience, Workforce Management, Learning, Quality, Analytics, Finance, Technology, Compliance, Procurement, and Vendor Management to optimize resources, leverage enterprise synergies, expand member self-service, reduce avoidable contact, and deliver sustainable operating improvement. Work at Home Requirements: To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.