San Francisco, CA1 day ago
Responsibilities include assisting passengers at check-in counters, gates, and arrival areas; verifying travel documents and complying with airline and TSA protocols; making clear announcements and providing directions; supporting boarding, baggage assistance, and special service needs; collaborating with airline teams and fellow agents to ensure smooth operations; and delivering excellent customer service under pressure in a dynamic terminal setting. Qualifications include fluent English communication skills, strong verbal and written communication; active listening skills, computer literacy and fast, accurate data entry, calmness and solution-focus under pressure, physical stamina to stand for extended periods and move throughout the terminal, authorized to work in the U.S. and able to pass a background check and drug screening.