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This role of Customer Service Representative is responsible to answer all incoming/outgoing calls, setting up new claims, providing status of claims that are in process and answering questions about travel protection plans. To be successful in this role, you must have strong communication skills to listen attentively to customer needs, maintain accurate records of customer interactions and feedback and address requests promptly and courteously.

<div class="WordSection1">Embark on a Journey That Makes a Difference.At Generali Global Assistance (GGA), every day is an opportunity to help people explore the world with confidence. We’re not just in the business of protection—we’re in the business of adventure and peace of mind. Whether it’s a backpacker trekking through the Andes, a family cruising the Mediterranean, or a solo traveler chasing the Northern Lights, we’re there to ensure their journey is safe and supported. From assisting with emergency medical claims to guiding customers through trip disruptions or ID theft, your work helps turn travel challenges into stories of resilience.Set Sail on a Career Path to Success.Our teams value curiosity and collaboration while priding ourselves on fostering a welcoming and inclusive atmosphere for our employees. Elevate your journey through our internal programs, including:<ul><li>Diversity, Equity, and Inclusion (DEI) Committee</li><li>Career pathing and Individual Development Plans</li><li>Internal training and intern opportunities</li><li>Women in Business Mentorship Program</li><li>Employee awards and recognition</li><li>Education and professional development assistance program</li></ul>Passport to Perks Includes:<ul><li>Generous Employer contribution for health, dental, and vision insurance</li><li>Paid Maternity and Paternity Leave</li></ul><ul><li>Scholarship Program for Employee Dependents</li><li>Company match on 401k</li><li>Employee Assistance Program (EAP)</li><li>Company paid short-term and long-term disability insurance</li><li>Company paid life insurance</li><li>Voluntary Pet Insurance</li><li>Voluntary Legal Benefit</li><li>Discounts on travel insurance</li><li>Time off policies including vacation days, sick days, personal days, holidays and volunteer days (VTO)</li></ul>Your Role on the Expedition:This role of Customer Service Representative is responsible to answer all incoming/outgoing calls, setting up new claims, providing status of claims that are in process and answering questions about travel protection plans. Position also includes corresponding with customers via email inquiries. To be successful in this role, you must have strong communication skills to listen attentively to customer needs, maintain accurate records of customer interactions and feedback and address requests promptly and courteously.Chart Your Course:<ul><li>Answer inbound calls and automated call backs, assisting clients with coverage questions, policy modifications or cancellations, claim filing, claims status requests, etc.</li><li>Make outgoing calls following up on customer requests</li><li>Provide information on travel protection plans to travel agents or directly to passengers.</li><li>Documents all interactions with passengers.</li><li>Attends weekly team meeting to stay abreast of product information, and procedural/policy changes and department or company updates?</li><li>Participate in individual and group training, complete mandatory company training within deadlines.</li><li>Follows proper procedures as detailed in performance guidelines, and representing the mission statement, values, and standards of Generali</li><li>Manages personal email inbox to stay informed of company and departmental updates</li><li>Any additional tasks assigned by management.</li></ul>Your Ticket to Success:Required Qualifications:<ul><li>High School Diploma or Equivalent (GED) required.</li><li>Excellent verbal and written communication skills</li><li>Insurance benefits administration (Travel/Health insurance).</li><li>Proficiency in Microsoft office Suite; ability to conduct internet research</li><li>Prior customer service experience.</li><li>Good communication skills, both verbal and written; fluent English required</li><li>Excellent customer service skills.</li><li>Excellent critical thinking and decision-making skills.</li><li>Active listening skills to understand customer needs and concerns</li><li>Positive attitude and willingness to go above and beyond to ensure customer satisfaction.</li></ul>Preferred Qualifications:<ul><li>Prior experience working in a call center environment is a plus</li><li>Experience in an insurance office setting helpful.</li><li>Experience in handling high volume of interactions including call and email volumes.</li></ul>Position Coordinates:This is a hybrid role based out of our Pembroke Pines office. As a hybrid role, you will be working onsite 2-3 days a week and working from home 2-3 days a week after an initial 90 days of on-site training.Time for Take-off:This department is a 7 day per week operation and shifts/hours may vary. Occasional overtime may be required according to business need.One team. Every destination.Generali Global Assistance is proudly part of the <a href="https://www.europ-assistance.com/" rel="nofollow">Europ Assistance</a> Group and our products utilize a number of corporate and product brands. The brands for our North American team include the following:<ul><li>CSA: US travel insurance brand for retail, tour operator, cruise and lodging partners. Learn more <a href="https://shop.generalitravelinsurance.com/csa-travel-protection" rel="nofollow">here</a>.</li><li>Generali Global Assistance (GGA): The primary Corporate brand in the United States for our travel insurance, travel assistance, identity and cyber protection, and beneficiary companion products. Learn more <a href="https://us.generaliglobalassistance.com/" rel="nofollow">here</a>.</li><li>GMMI: the industry standard for global medical cost containment and medical risk management solutions. Learn more <a href="https://www.gmmi.com/" rel="nofollow">here</a>.</li><li>Iris, Powered by Generali: identity and digital protection solution. Learn more <a href="https://www.irisidentityprotection.com/" rel="nofollow">here</a>.</li></ul>Explore new horizons – apply today!Don’t meet every single requirement? At Generali Global Assistance, we are dedicated to building a diverse, inclusive and enriching workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.California Residents - Privacy Notice for California Residents Seeking Employment with Generali Global Assistance is available here: https://us.generaliglobalassistance.com/privacy-notice-for-california-residents-seeking-employment/The Company is committed to providing equal employment opportunity in all our employment programs and decisions. Discrimination in employment on the basis of any classification protected under federal, state, or local law is a violation of our policy. Equal employment opportunity is provided to all employees and applicants for employment without regard age, race, color, religion, creed, sex, gender identity, gender expression, transgender status, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, sexual orientation, national origin, ancestry, ethnicity, citizenship, genetic information, marital status, military status, HIV/AIDS status, mental or physical disability, use of a guide or support animal because of blindness, deafness, or physical handicap, or any other legally protected basis under applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including, but not limited to, recruitment and hiring, classification, placement, promotion, termination, reductions in force, recall, transfer, leaves of absences, compensation, and training. Any employees with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of Human Resources. The Company will not allow any form of retaliation against individuals who raise issues of equal employment opportunity. All Company employees are responsible for complying with the Company’s Equal Opportunity Policy. Every employee is to treat all other employees equally and fairly. Violations of this policy may subject an employee to disciplinary action, up to and including termination of employment.</div>

Generali Global Assistance

Customer Service Representative - Afternoon Shift

Call Centers

Call Volume

Communication Skills

Compensation and Benefits

Computer Security

Cost Control

Customer Relations

Customer Satisfaction

Customer Support/Service

Disability Insurance

Diversity

Email Management/Administration

Employee Assistance Plan

English Language

Equal Employment Opportunity (EEO)

Genetics

HIV/AIDS (Acquired Immune Deficiency Syndrome)

Health Insurance

Hearing Impairment

High School Diploma

Industry Standards

Information/Data Security (InfoSec)

Insurance

Internet Research

Internet Security

Internet Technology

Legal

Life Insurance

Medical Assistance

Medical Conditions

Mentoring

Microsoft Office

Military

Needs Assessment

Policy Development

Presentation/Verbal Skills

Research Skills

Retail

Risk Management

Scholarship

Special Needs

Systems/Internals Programming

Team Player

Telephone Skills

Time Management

Track Customer Issues

Travel Planning

Work From Home

Writing Skills

clearcompany

PART_TIME

Nuvia's 50,000+ 5-star Google reviews, make it an ideal career for any hard working sales professionals who enjoys helping patients decide to make a life-changing decision and also make a top tier income. Overcoming Objections: Address common concerns or obstacles that may prevent patients from booking or attending consultations, such as scheduling conflicts, finances, or fear of dental treatments, and work to resolve them during conversations.

YEAR

Nuvia Dental Implant Center is rapidly expanding and looking for enthusiastic Inbound Sales Representatives to join our growing sales team. We are a leader in dental implant services, known for our exceptional patient care and innovative solutions. With many locations across the country, Nuvia has been featured on major news outlets such as Yahoo Finance, ABC, and CBS.  Nuvia's 50,000+ 5-star Google reviews, make it an ideal career for any hard working sales professionals who enjoys helping patients decide to make a life-changing decision and also make a top tier income.  What Nuvia Offers:No More Cold Calls or Door Knocking: Nuvia's top tier marketing department generates warm leads everyday for Inbound Sales Representatives. No more having to cold call or knock on doors to generate interested prospects.Earnings Potential: Your earnings are completely in your control depending on your daily effort combined with skillset.  Our hardest working representatives earn $150k - $200k annually.  You  have an opportunity to make between $50k and $200k.Compensation: Base + Commission opportunitiesBenefits Package: Feel confident that you have a company behind you rather than being a 1099 Contractor.  Nuvia offers comprehensive health, dental, vision, life insurance, short and long-term disability, 401k with match, paid training, PTO, bereavement leave, parental leave, and an employee assistance program.Nuvia's Success System: Don't feel alone.  At Nuvia, the ISR receives training on a proven success framework combined the top-tier tech in its phone system for maximizing your productivity time.Rapid Onboarding: Enjoy an expedited training period so you can start serving patients and earning.Role Overview:The Inbound Sales Representative (ISR) at Nuvia Dental Implant Center plays a crucial role in managing the flow of hundreds of inbound leads from prospective patients interested in dental implant treatment. The ISR's primary responsibility is to engage with these leads by phone to schedule them for an in-office consultation, focusing on motivating patients to take the next step in transforming their lives.Responsibilities:<ul><li>Live Company Core Values</li><li>Consultation Scheduling and Confirmation: The ISR's main goal is to schedule and confirm attendance of as many prospective patients as possible for a free, in-office consultation, not to sell the service directly.</li><li>Lead Management: Handle a high volume of inbound lead forms daily, ensuring timely follow-up to generate productive conversations with prospective patients.</li><li>Influential Communication: Use persuasive, motivational skills to inspire patients to take the next step toward their dental health journey.</li><li>Multitasking & Organization: Manage multiple tasks simultaneously, such as lead tracking, scheduling, and follow-up, while ensuring excellent time management.</li><li>Self-Motivation: Be a self-starter who is highly motivated to meet scheduling goals and productivity benchmarks.</li><li>Customer-Centric Approach: Prioritize the patient’s experience and ensure clear communication, empathy, and a helpful attitude throughout the process.</li></ul>Qualifications:<ul><li>Prior direct B2C sales experience preferred.  Specifically door to door experience, phone sales, and/or In-person direct sales experience.  </li><li>Basic tech literacy is required.  Experience working with CRM systems is a plus.  </li><li>Excellent written and verbal communication skills.</li><li>High confidence in yourself and Nuvia's services.</li><li>Proactive self-starter with the ability to work independently.</li><li>Integrity and dedication to providing the best patient experience.</li><li>40 hours a week.  Monday - Friday with potential/optional Saturdays. </li><li>In-Office or Remote work options from 8 am to 5 pm in all time-zones, hours may need to be flexible at times. </li></ul>A Day in the Life:<ul><li>Morning Lead Review & Prioritization: Start the day by reviewing and prioritizing the warmest (most recent) leads, focusing on those who engaged overnight via calls or texts. Target these high-interest prospects first to maximize scheduling opportunities.</li><li>Outbound Engagement to New Leads: Actively engage with new leads using a multi-channel approach—phone calls, texts, and emails—to reach prospects in the most effective way. Prioritize smart communication by identifying when texting may be the best method to prompt a follow-up phone call.</li><li>Overcoming Objections: Address common concerns or obstacles that may prevent patients from booking or attending consultations, such as scheduling conflicts, finances, or fear of dental treatments, and work to resolve them during conversations.</li><li>Appointment Confirmations: Reach out to patients with upcoming appointments to confirm their consultation and ensure they are prepared to come in.</li><li>CRM Usage: Regularly update the CRM with call outcomes, appointment statuses, and detailed notes on patient conversations to ensure accurate tracking and seamless hand-offs. Be dynamic and efficient with CRM tools and technology systems to streamline the scheduling process and follow-up activities, ensuring no patient falls through the cracks.</li><li>Push for Unreached Leads: Dedicate time in the afternoon to re-engaging with patients who couldn’t be reached earlier, leveraging text, email, or other methods to ensure contact.</li><li>End-of-Day Review: Review scheduled consultations, leads that need follow-up, and any patients requiring further assistance for the next day's action plan</li></ul>JOIN TODAY!At Nuvia Dental Implant Center, we are passionate about our patients and proud of the incredible service we provide. We are a fast-growing company in a booming industry, with opportunities for significant career growth and development.Interested in joining our team? Check out our YouTube channel to see what sets us apart: Nuvia Dental Implant Center YouTubeApply now to be a part of a dynamic and supportive team where your skills and dedication can make a real difference!

Afternoon IT Jobs in Hialeah, FL

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Afternoon IT Jobs in Hialeah, FL

Customer Service Representative - Afternoon Shift Generali Global Assistance

Inbound Sales Representative Nuvia MSO LLC

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