Demonstrated use of AI tools (e.g., Microsoft Copilot, Claude, ChatGPT) to increase personal and team productivity, such as drafting documentation and SOPs, accelerating script development, summarizing incident data, or building reusable prompts and workflows. Provide Level I and II support for escalated incidents across stores, distribution centers, and corporate; troubleshoot RF guns, handheld scanners, warehouse automation tools, and WMS/ERP integrations.