Lead and manage all aspects of lounge operations at MIA, including overseeing staffing, financial management, inventory, and guest services to ensure seamless, high-quality lounge experiences; Build and maintain strong, long-term client relationships, serving as the main point of contact for airport and airline partners; Implement strategies to drive profitability, achieve financial goals, and manage costs effectively; Develop and execute plans to enhance operational performance, including safety, cleanliness, and customer satisfaction; Foster a collaborative and inclusive team culture by providing leadership, training, and development opportunities for both salaried and hourly employees; Ensure compliance with all airport regulations, safety protocols, and Sodexo's mission and values; Serve as a key partner in client meetings and business reviews, aligning operational goals with client expectations to maximize satisfaction and partnership growth. Prior senior-level food and beverage operations experience within high-volume, luxury dining venues (cruise ships, luxury/boutique hotels, premium airport lounges); Proven track record providing the highest levels of guest service satisfaction; Seeking bilingual candidates; the ability to communicate in Spanish is required;