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Proficiency in IT Operations Management (ITOM) and IT Service Management (ITSM) software, with experience using tools like ServiceNow, Snow, or SAM tools. ServiceNow Configuration and Management: Responsible for making changes in ServiceNow to meet business needs, including integration with other systems.

JOB DESCRIPTION Summary of Essential Functions The Service Desk Analyst is responsible for making changes in ServiceNow to meet business needs, including integration with other systems. This role involves designing, analyzing, and implementing ServiceNow solutions to meet business and IT requirements. The analyst works with stakeholders, IT teams, and development teams to ensure solutions are delivered on time and meet quality standards. Educational Requirements <ul><li>High school diploma or equivalent required.</li><li>University degree in Healthcare, Computer Science, Management Information Systems, or related subjects preferred, not required. Work experience may be considered as a substitute for degree.</li><li>Must be able to communicate effectively in English, both verbally and in writing.</li></ul> Knowledge/Skills/Abilities <ul><li>Experience in tracking and managing software and hardware assets.</li><li>Proficiency in IT Operations Management (ITOM) and IT Service Management (ITSM) software, with experience using tools like ServiceNow, Snow, or SAM tools.</li><li>Experience working with software licensing agreements and ensuring compliance.</li><li>Experience in a customer service role.</li><li>Familiarity with IT Infrastructure Library (ITIL) principles.</li><li>Preferred experience with ServiceNow platform capabilities. If not experienced, must obtain ServiceNow certification within a set time frame per manager.</li><li>Exceptional client relationship skills and effective communication skills.</li><li>Understanding of IT operations processes and computer skills.</li><li>Strong understanding of professional and managed service environments.</li><li>Effective presentation skills.</li><li>Excellent problem-solving skills and the ability to articulate technical issues and solutions.</li><li>Ability to work collaboratively with diverse teams and stakeholders.</li><li>Strong organizational skills, with the ability to manage multiple tasks and priorities.</li><li>Strong reporting skills to analyze and present data effectively.</li></ul> Preferred Qualifications <ul><li>Experience in JavaScript, HTML, CSS, AngularJS, Python, SQL, REST/SOAP APIs, or PowerShell.</li><li>Certifications such as ITIL, CSAM, IAITAM, or other relevant certifications.</li><li>Experience with end-to-end workflow management tooling, remediation, SLAs, and exceptions.</li><li>Knowledge and hands-on experience with software programming, SDLC, code repository, and version controls.</li><li>ITIL Foundations Certification.</li><li>Experience with Agile PM process.</li></ul> Physical Requirements <ul><li>May be expected to lift over twenty-five (25) pounds.</li><li>Ability to distinguish between numbers and symbols.</li><li>Hand-eye coordination and manual dexterity with substantial movement of wrist and/or fingers.</li><li>Corrected vision and hearing to normal or near normal range.</li><li>May be required to take rotating call to support the applications</li></ul> Duties and Responsibilities <ul><li>ServiceNow Configuration and Management: Responsible for making changes in ServiceNow to meet business needs, including integration with other systems. Configures platforms to align solutions with business goals and technical capabilities.</li><li>Requirements Gathering: Works with stakeholders and end users to understand their goals and areas for improvement. Gathers and documents requirements to ensure solutions meet business needs.</li><li>Process Design and Improvement: Identifies bottlenecks, streamlines workflows, and automates tasks to improve efficiency and effectiveness.</li><li>Data Analytics: Uses data analytics to assess processes and determine requirements. Analyzes data to identify trends and areas for improvement.</li><li>Inventory Management: Tracks and manages software and hardware assets to ensure accurate inventory and compliance.</li><li>Software License Management: Manages software licensing agreements and ensures compliance with licensing terms.</li><li>Technical Support: Provides technical support to end-users, troubleshooting and resolving issues related to ServiceNow and other IT systems.</li><li>Documentation: Creates and maintains detailed documentation of configurations, processes, and changes. Ensures documentation is up-to-date and accessible.</li><li>Training and Support: Provides training and support to end-users on ServiceNow and other IT systems. Ensures users are knowledgeable and comfortable with the systems.</li><li>Collaboration: Works closely with IT teams, development teams, and stakeholders to ensure solutions are aligned with business goals and technical capabilities.</li><li>Continuous Improvement: Continuously evaluates and improves processes and solutions to ensure they meet bu</li></ul>

United Regional Health Care

Service Desk Analyst

Agile Programming Methodologies

Analysis Skills

AngularJS

Application Programming Interface (API)

CSS (Cascading Style Sheet)

Communication Skills

Computer Operations

Computer Science

Configuration Management

Continuous Improvement

Customer Relations

Customer Support/Service

Data Analysis

Documentation

English Language

HTML (HyperText Markup Language)

Healthcare

Hearing Impairment

Help Desk

High School Diploma

IT Requirements

IT Service Management (ITSM) Software

ITIL (IT Infrastructure Library)

Identify Issues

Information Technology & Information Systems

Inventory Management

JavaScript

License Agreements

Licensing Compliance

Machine Tool

Maintain Compliance

Management of Information Systems/Technology (MIS)

Manual Dexterity

Multitasking

Operations Management

Operations Processes

Organizational Skills

Presentation/Verbal Skills

Problem Solving Skills

Process Analysis

Process Improvement

Python Programming/Scripting Language

Quality Metrics

REST (Representational State Transfer)

Reporting Skills

Requirements Management

SOAP (Simple Object Access Protocol)

SQL (Structured Query Language)

Service Level Agreement (SLA)

ServiceNow

Software Development Lifecycle (SDLC)

Software Engineering

Software License Management

Software Licenses

Systems Administration/Management

Team Player

Technical Support

Time Management

Training/Teaching

Trend Analysis

Windows PowerShell

Broadbean

This individual will provide application systems support and be responsible for collaborating with systems business/clinical personnel and serve as technical resources to identify, analyze, prioritize, and resolve system needs; use cases, workflow and metrics to configure, maintain and monitor system use. Provides support for potential application modifications, enhancements or business process changes as appropriate as well as advising business and technical counterparts regarding current system functionality.

JOB DESCRIPTION Summary of Essential Functions <ul><li>This individual will provide application systems support and be responsible for collaborating with systems business/clinical personnel and serve as technical resources to identify, analyze, prioritize, and resolve system needs; use cases, workflow and metrics to configure, maintain and monitor system use.</li><li>Provide suggestions for potential application modifications, enhancements or business process changes as appropriate.</li></ul> Educational Requirements <ul><li>High school diploma or equivalent required.</li><li>University degree in Healthcare, Computer Science, Management Information Systems, or related subject preferred, not required. Work experience may be considered as substitute for degree</li><li>Must be able to communicate effectively in English, both verbally and in writing.</li></ul> Licensure and Certifications <ul><li>Must obtain and keep current all certifications required to support assigned applications.</li></ul> Knowledge/Skills/Abilities <ul><li>Experience in healthcare, business or operation setting or functional and/or systems analysis and reporting experience.</li><li>Ability to work independently and within a team environment to plan and accomplish tasks and meet deadlines.</li><li>Knowledge and skills necessary to provide support for systems/applications.</li><li>Must demonstrate knowledge of health care operations and the application of information technology to aid and improve health care functions.</li></ul> Physical Requirements <ul><li>Primarily works the day shift tour of duty; may be asked to work additional hours as needed, including weekends.</li><li>Will be required to take rotating call to support the applications</li><li>May be expected to lift over twenty-five (25) pounds.</li><li>Ability to distinguish between numbers and symbols.</li><li>Hand-eye coordination and manual dexterity with substantial movement of wrist and/or fingers. Walking and climbing to accomplish tasks.</li><li>Corrected vision and hearing to normal or near normal range.</li><li>Extended periods of sitting and/or walking depending on specific duties.</li></ul> Duties and Responsibilities <ul><li>Participates in the development and design of the application(s).</li><li>Develop and maintain functional specifications and operational process flows, or other necessary documentation for approved system enhancements or modifications.</li><li>Provide technical resource to identify, analyze, prioritize, and resolve system needs</li><li>Able to use cases, work flows and metrics to configure, maintain and monitor systems</li><li>Provides support for potential application modifications, enhancements or business process changes as appropriate as well as advising business and technical counterparts regarding current system functionality</li><li>Builds, tests, and debugs application(s) to ensure the system meets end user requirements, involving end users in the process and testing when appropriate.</li><li>Produce and provide analysis through reports, dashboards, and analytic tools to management</li><li>Adheres to organizational policies and procedures and documents change control and system problems according to departmental procedures.</li><li>Collaborates with operational leaders, user groups and key stakeholders to review and prioritize system enhancements and upgrade</li><li>Collaborates with technical resources on projects, and systems maintenance to ensure the needs of the business are met</li><li>Communicates effectively with users, colleagues, and developers.</li><li>Supports multiple concurrent projects and/or application modules.</li><li>Completes task on time as assigned to meet SLAs and project deadlines.</li><li>Strong organizational skills in managing multiple priorities</li><li>Uses critical thinking skills to develop and support clinical and business software applications</li><li>Demonstrates initiative, creativity, and flexibility in problem resolution</li><li>Demonstrates commitment to excellent customer service.</li><li>Works under the direction of leadership to complete projects, achieve goals and meet departmental and organizational KPIs.</li><li>Adheres to departmental policies and processes for ticket management and SLAs</li><li>Performs other tasks/responsibilities as necessary.</li></ul>

Business Application Analyst

FULL_TIME

YEAR

Install, configure, and support all enterprise application such as Microsoft 365 (Outlook, Word, Excel, SharePoint, OneDrive, Teams) and Adobe Creative Suite. Basic technical knowledge, problem solving skills and troubleshooting focused on computer hardware, mobile devices, and networking.

Job Details:Wichita Falls, Tx - USASalary Range: $62.000 annual gross (Compensation could be higher/lower based on experience, education and skill set)Qualifications:<ul><li>Bachelor’s degree in Computer Information Systems or related field.</li><li>+1 year of experience in working in an IT help desk, support, or customer service role</li><li>Knowledge of any ticketing system.</li><li>Understanding of IT technology such as computer hardware, Microsoft products (Microsoft 365 (Outlook, Word, Excel, SharePoint, OneDrive, Windows 7/10/11, etc.).</li><li>Strong customer service skills.</li><li>Basic technical knowledge, problem solving skills and troubleshooting focused on computer hardware, mobile devices, and networking.</li><li>Effective written and verbal communication skills.</li></ul>Responsabilities:<ul><li>Supporting associates with the setting up or replacing of new workstations and processing then documenting tasks or tickets.</li><li>Provide timely Level I technical support for all onsite and remote end-users focusing on excellent customer service.</li><li>Triage, process, communicate, escalate, and resolve all assigned level I tickets through the IT helpdesk ticketing system.</li><li>Initiate and schedule with vendor to replace or fix hardware issues.</li><li>Maintain and process changes of user accounts and computers within Active Directory and archiving of user data.</li><li>Set up and configure new Windows desktop/laptops or mobile devices for new hires.</li><li>Minimum hardware troubleshooting that includes workstations, mobile devices, and peripheral devices (printers, keyboards, monitors, mouse, etc.).</li><li>Install, configure, and support all enterprise application such as Microsoft 365 (Outlook, Word, Excel, SharePoint, OneDrive, Teams) and Adobe Creative Suite.</li><li>Participate in meetings and projects or tasks by IT management.</li></ul>Powered by JazzHR

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Analyst Jobs in Wichita Falls, TX

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